BMW of Ramsey

Went in to buy a pre owned car. They confirmed we were looking for pre owned but took us over to the new side, anyway. This is where the scam begins. So this guy in a sharp suit sits down with us and afte looking for pre owned but took us over to the new side, anyway. This is where the scam begins. So this guy in a sharp suit sits down with us and after realizing we are firm on pre owned says, “oh I only sell new bmws, let me take you over to our used side.” So now we’ve already wasted 20 mins and have to start over with the used salesman, Roberto, whose suit doesn’t fit nearly as well as the first guy. We tell him what we are looking for and our budget. I tell him “this is my out the door price.” He even writes it down. Then he shows me cars way above my price range and insists, absolutely insists over and over, that he can get us the vehicle we want at the price we want. Next, we test drive the car. Here’s the thing, He was hoping I’d be so dazzled and impressed I would buy the car at any price. This ain’t my first rodeo though. I know what I want and what I can afford. I can respect a guy who says We don’t have that, let me show you something in your price range. But Roberto kept insisting we could have this car at this price. He even insisted we continue to test drive the car for way longer than necessary. Finally we get back and Roberto takes the paper work over to his manager who doesn’t even budge on the original price by so much as a dollar. In the meantime, the customer next to us is getting frustrated and starts to tell us how they promised him all these things and outright lied to him about pricing and availability. So now we are starting to see how this dealer operates. We get up to leave because they’ve already wasted over an hour of our time. But the manager comes rushing out because he doesn’t want us to go. He agrees to go down maybe 100$ or take off some made up fee, but he is $5000 over our price. I assumed he would at least try to meet in the middle. Then he starts to tell us that there is no way we could get this car even close to the price that Roberto insisted was doable. He offered to show me other cars, which if Roberto had done originally, would have probably gotten him a deal because I was there to buy. But since he wasted so much of our time lying to us, we headed out and bought our BMW somewhere else for even less than we had allocated. I got exactly what I was looking for at a great price. My advice is, don’t lie to or mislead potential clients. No one likes having their time wasted. I would have been a customer for life, but Roberto and his manager blew it. More

Sold a car after we said we would purchase I will start with if I could give this zero stars I would. My husband and I were planning to buy a CPO and they SOLD it. On Friday I went to drive i I will start with if I could give this zero stars I would. My husband and I were planning to buy a CPO and they SOLD it. On Friday I went to drive it and my husband went back for a second time to drive it. On Saturday morning he spoke to the salesman Max, he had a credit card in hand and Max said he would call him back. They never took the deposit and Max said he would put a "sold" sign on the car. We told him we wouldn't be around much over the weekend but we would come Monday and purchase the car. Max and my husband were speaking since 11am today/Monday and then by 5pm the car was sold. How is that possible? Is there no handshake, we were ready to put a deposit down. Both my husband and I spoke to the sales manager Phil and the only real answer was "we're sorry, it's been sold". There was no damage control. Nothing about helping to find another car. The answer: the deposit doesn't matter, we didn't have a purchase order. That is their process but how were we supposed to know their process. We are a returning BMW family who has bought several cars from them previously. This is unacceptable. We will never be returning. The process actually started out great and easy, too bad it ended terribly. More

Fabulous Purchase Experience From the moment, Jorge Batista, Client Advisor, reached out to me, following a "build" I created online, until the finalizing of the transaction, the From the moment, Jorge Batista, Client Advisor, reached out to me, following a "build" I created online, until the finalizing of the transaction, the entire experience was extremely positive. We exchanged several emails and finally met in person, today. Everything covered, in the messages, was exactly how it was presented, in person. Not a single surprise. Jorge, was very informative and knowledgeable. Moreover, he demonstrated zero pressure, during the entire deal. His demeanor was relaxed and totally non-aggressive, which was refreshing to see. The price structure, which he presented, was extremely competitive and the value assigned to my trade-in was very fair. Jorge is a very personable individual, which made for a smooth and enjoyable experience, resulting in the purchase of a 2020 X6 40i, which is expected to be delivered in 8 weeks! Jorge's sales style and approach is a valuable asset for Ramsey BMW, in my opinion. More

Long Time Returning Client I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their cu I’m a long time returning client with this specific dealership. I actually live in NY, about an hour away, and make the drive solely based on their customer service. I’ve been coming here since 2003/04. A few weeks ago turned in my 2016 5 Series for a 2020 2 Series and love it! Sure, I had a few ideas before walking in, but honestly didn’t have a set car in mind when actually walking in. My Client Advisor, Lori Asserson was able to show me what she thought I might like. She asked for my criteria, which was: a Coupe, AWD, Cold Weather Package, Black and most important for me, NO LEATHER, as I am Vegan. She asked if we liked what was out on the floor a few steps away...a black 2 Series, Coupe. Then suggested we go check it out while she do some searching in her database. Low and behold, mere minutes later, she comes back announcing that she had the exact car with every single one of my "must haves" in one of their lots! It even came equipped with that SensaTec interior material, just like the 5 Series I just turned in. So if you can imagine, I was ecstatic! It was meant to be! My transactions with BMW of Ramsey are always pain free. Everyone just wants to help you, but I believe Lori goes above and beyond of just "helping" you. She truly is a gem, and one of their longest standing Service Advisors - Platinum status for sure. She also isn’t pushy, knows her cars, and overall is just a CLASS ACT. I was very fortunate to have been placed with her after my former Advisor had retired. I wouldn’t want to do business with anyone else...both my husband and I agree, she’s just so warm and genuine. No shticks here! Again, it’s the divine customer service that has kept me coming back after 16 or so years. I can’t end this review without mentioning the other 3 people that participated in my experience. Dwayne, the resident car genius, who knows every BMW like the back of his hand, and makes you laugh while he’s assisting you. Then there was another very helpful young man whom actually assisted me with the learning the updated technology of the car. His name escapes me, but he was professional in every way as well. Lastly, there's Rob - in the Insurance and Finance area, my very last stop before leaving. He’s a brand new addition to this dealership and an absolute pleasure to deal with! He was so informative and personable, and spoke in great detail about the bundles to be offered. I never took advantage of this before, but after speaking with him, thought it would help with my own peace of mind to add in a bundle. I sure was glad I got the bundle I did! Thank you Rob for your recommendation. Thank you Lori for being you and adding that special and most unique touch to the experience...you truly are an asset to this location. The epitome of how a Client Advisor should be. Platinum Status - well deserved. Thank you BMW of Ramsey for having and keeping people like this on your team. You sell a high end car, and you have a beautiful dealership, with that being said, you should also have people that represent both as such. A successful business requires maximum team effort. I can assure you that you've proven this time and time again...! More

Truly the best experience I have had! Truly the best experience I have had buying a car! Matt Bibbo & Tim Gallagher were honest & helpful from day 1. They were not just trying to sell a c Truly the best experience I have had buying a car! Matt Bibbo & Tim Gallagher were honest & helpful from day 1. They were not just trying to sell a car, but they truly wanted me to be happy & satisfied! No game playing or BS. I got a great deal on my trade in & my CPO purchase & couldn’t be happier. I’ve texted Tim with questions a month after bringing the car home & he responded immediately & was a huge help. I also want to add how wonderful Christian was in helping me sync my phone & learning about the car. He was very patient & explained all the features in great detail - truly a BMW genius! Matt, Tim & Christian - thank you again & I appreciate the experience & incredible customer service!! -Mallory More

My Experience I just bought a used car from this dealership. Mr. Mark Rosenblatt help me. He was very professional. I was surprised to find humanity at a BMW dealer I just bought a used car from this dealership. Mr. Mark Rosenblatt help me. He was very professional. I was surprised to find humanity at a BMW dealership. I have been at many BMW dealerships, I feel most sales personnel looked down on me , specially when I told them I was looking for a used vehicle. Mr. Rosenblatt went above and beyond to help me. I feel he made the difference, I give him all the credit for my good experience there. More

Service Stubborn problem with my 528i with garage door not working. Went to dealership where they tried fixing it but to no avail. Called my sales person, Ma Stubborn problem with my 528i with garage door not working. Went to dealership where they tried fixing it but to no avail. Called my sales person, Mark Rosenblatt, who said he would take care of it 30 minutes later he was at my house with Dwayne who apparently is a troubleshooting guru While I was talking with Marc, Dwayne pulled the car out of the garage and in five minutes had fixed the inside car garage door opener and had adjusted navigation system to be more efficient I could not have asked for more personal treatment even if I had the top of the line 7 or 8 series vehicles. These guys were great More

Good Experience Went there last week and had a great experience. New managers that were very helpful. were very knowledgeable of the product. Got a good price Went there last week and had a great experience. New managers that were very helpful. were very knowledgeable of the product. Got a good price More

Disrespectful Dealership When you have been bringing your 2 BMW vehicles there for over a year and then for no reason they stop returning telephone calls or even answer them, When you have been bringing your 2 BMW vehicles there for over a year and then for no reason they stop returning telephone calls or even answer them, the question remains. How are they still in business? Yesterday I called and spoke to Nicole, she assured me she would text all service advisers and someone would get back to me within minutes. It's now 27 hours later, and nothing. I decided to follow-up again today and the female who answered the phone couldn’t care less so she transferred me to a main number and it rang for 30 seconds or more, no one answered. I called back and asked for Phil Battaglino, General Sales Manager left a VM message and nothing. I called back and asked for Matt Bibbo, Dealer GM, an admin. Said “I’ll take a note and hand it to him.” Again nothing. My question to Lathia Dealerships is, sounds like you don’t want to stay in business much longer. More