BMW of Ramsey

Delightful experience I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second I had an issue with the idrive system in my X5. Mr. Wong proved to be very knowledgeable and solved the problem in a timely manor. This is the second time that I have interacted with him and each time he was patient, friendly and eager to assist me. He is indeed an asset to Ramsey BMW. More

It was awesome very professional very friendly I felt among Awesome work excellent admosphere felt with family. Excellent customer service. Daniella Faican is really nice and very knowledgeable. Everyone was v Awesome work excellent admosphere felt with family. Excellent customer service. Daniella Faican is really nice and very knowledgeable. Everyone was very professional and friendly. So happy I came here I will recommend this sales person and this dealer with no doubt Thank you!!! More

Beyond a Nightmare Ramsey BMW is an embarrassment to Bergen County. Once you sign for a new car, follow up, and assistance are non existent. I had negotiated and final Ramsey BMW is an embarrassment to Bergen County. Once you sign for a new car, follow up, and assistance are non existent. I had negotiated and finalized my deal over the internet. I sat for over 30 minutes after my appointment time, waiting for my first face to face sales meeting. After that day, I heard nothing until the second to last day of the month when I get a frantic email that I have to come in that day to get my car. I set up an appointment. I was at the dealership 3.5 HOURS completing the process before I drove away with my car. The amount the salesperson told me to bring as a certified check was incorrect. They charged my credit card an incorrect amount. 20 days after I left the dealership and hearing nothing, I began to worry about my license plates. The incompetence at Ramsey BMW is beyond belief. The sales rep did not return my calls or emails. The Sales Manager did not return my email. The General Manager did not return my email. Calls to the receptionist went unresovled. My assistant was finally able to get through to a Finance Manager on the last day my temporary plate was valid. They did not have my plates. I was told the next day they were ready. I drove on my expired temporary plate only to get to the dealer to find that no one knew where my new plates were, including the finance manager who told us they were in. After an hour, they appeared and another 20 minutes to put the plates on. Never BMW again. More

Fantastic Customer Service Lori Asserson is the best! We are repeat costumers and she always makes the process easy and enjoyable! Thank you Lori! I would recommend this dealers Lori Asserson is the best! We are repeat costumers and she always makes the process easy and enjoyable! Thank you Lori! I would recommend this dealership and Lori! More

Great customer service! Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to w Kevin did a great job with getting the requested work done and also with follow up. Also, he got me out of there quickly so I was able to make it to work on time. I would be happy to recommend Kevin to anyone. More

Great Customer support Veronica went above and beyond helping me find the perfect car. I would recommend this dealership to all my clients. My experience both with mini and Veronica went above and beyond helping me find the perfect car. I would recommend this dealership to all my clients. My experience both with mini and Bmw are the best I’ve had in owning a vehicle More

Great customer service! I always have a great experience at the Ramsey BMW service department. Anna and Tony are wonderful, they have been taking care of my family & our cars I always have a great experience at the Ramsey BMW service department. Anna and Tony are wonderful, they have been taking care of my family & our cars for 18 years. I won’t go any where else. More

Everything was done perfectly. I love Anna. She is the best Service Consultant EVER! She understands my cars (X5 and 850) thoroughly and makes sure everything and more is done to I love Anna. She is the best Service Consultant EVER! She understands my cars (X5 and 850) thoroughly and makes sure everything and more is done to keep them like new. More

Bought a certified pre owned X3 Joe was terrific! No hard sell, very responsive and made sure everything was taken care of. Eric was great to work with as well - made sure everythi Joe was terrific! No hard sell, very responsive and made sure everything was taken care of. Eric was great to work with as well - made sure everything was in order. The car had to go back the next day and Anna was a pleasure to work with in service. More

New 3 I’m perfectly happy with my experience at Prestige BMW. This is the 4th lease I’ve had from you. Thank you for your helpful service I’m perfectly happy with my experience at Prestige BMW. This is the 4th lease I’ve had from you. Thank you for your helpful service More