BMW of Ramsey

Engaging, Easy and Efficient From the beginning my sales agent "veronica" was easy to work with. She was a excellent listener and worked with me through out the booking, productio From the beginning my sales agent "veronica" was easy to work with. She was a excellent listener and worked with me through out the booking, production and delivery processes. I had a great buying experience!! More

Excellent I thought the service was very smooth and easy. Barbara was very professional and kept me informed throughout the process. I was quite satisfied and I thought the service was very smooth and easy. Barbara was very professional and kept me informed throughout the process. I was quite satisfied and was treated well. More

Great service Every time I bring my car in for service, the service department is extremely friendly, helpful and knowledgeable. I am given a loaner if needed Every time I bring my car in for service, the service department is extremely friendly, helpful and knowledgeable. I am given a loaner if needed It is always a positive experience when I go there. More

Thank God for Kevin Molion Kevin was instrumental in guiding us through our car repair experience. He was honest, thoughtful, and genuine. He was understanding of the procedur Kevin was instrumental in guiding us through our car repair experience. He was honest, thoughtful, and genuine. He was understanding of the procedures and costs needed. We feel comfortable dealing with him and BMW of Ramsey as a result. More

Service Nour was very helpful and professional. The upstairs lounge was also great, as it provided me a place to work while I was waiting for my car. Nour was very helpful and professional. The upstairs lounge was also great, as it provided me a place to work while I was waiting for my car. More

Outstanding, helpful and ready We were headed out of town for a funeral. Had problems on the road, had to turn around to bring the car in. They took us right in, had a loaner vehicl We were headed out of town for a funeral. Had problems on the road, had to turn around to bring the car in. They took us right in, had a loaner vehicle all ready for us. Extremely helpfully, Anna, service manager wasted the " best". More

Courteous treatment and professional attitude. I was treated fairly and courteously. I find, generally speaking that the wait time at the dealership can be lengthy. I made an appointment to see t I was treated fairly and courteously. I find, generally speaking that the wait time at the dealership can be lengthy. I made an appointment to see the particular car that I was interested in. It was blocked in when I got to the dealership and we had to wait 45 minutes until it was made available. Pedro, our sales person was appropriately apologetic, but I found the experience typical. My expectations when buying something that is arguably the second largest purchase you will ever make usually falls short of the reality. When picking up the vehicle, which was ready as promised, we spent 30 minutes with the BMW Expert who went over the vehicle with us. Pedro then took us to see the finance person to finalize the deal. The dealership was quiet as it was dinner hour, but there were 4 or 5 BMW employees in the finance person's office. They knew we were waiting. I finally walked over and asked what was going on, and everyone cleared out. The finance manager, Eric, was friendly and helpful, and obviously knows his business. I sometimes feel when I am at a dealership like they are holding me hostage. I expect more from a buying experience, and certainly from a higher end dealer. While everyone was courteous and knew the product, the experience was not seamless, and easily could have been with slightly more emphasis on logistics and customer service. More

Oil change I can’t in for an oil change thinking something was wrong with the car , I was very worried because someone told me I had a noise and the car was brou I can’t in for an oil change thinking something was wrong with the car , I was very worried because someone told me I had a noise and the car was brought under a month. John from services reassured me that they look at everything and they”ll let me know if something is wrong. I got back the car after an oil change and the car feel as if it was brand new. Thanks to john and the other members of the Ramsey Bmw I really appreciated it and my first experience with the members were wonderful. Thanks again!! More

Service Terrific service, took me in in same day I called, shuttled me to allow me to get lunch nearby. Upon finding a coupon they allowed me to apply to my i Terrific service, took me in in same day I called, shuttled me to allow me to get lunch nearby. Upon finding a coupon they allowed me to apply to my invoice. Great professionalism. More

Always easy to deal with, and the result is always great Anna Marie is great. She understands what needs to be done and the result is always right on. I had previously serviced my last cars( Volvo) at a sma Anna Marie is great. She understands what needs to be done and the result is always right on. I had previously serviced my last cars( Volvo) at a smaller local dealership and was initially concerned about service at a much larger dealership. However, Anna Marie has proved my fears to be groundless, as the service i receive has been outstanding. My car was stolen and recovered after 40 days. It is being repaired- I was initially thinking about replacing the car and had discussions with Pedro. He was quick to deal with my issues and was responsive to my needs. In the end, I am not sure I am going to purchase a new car right now ( I want to ride my repaired X3 before i make any decision), However, when the time does come to replace that car I will seek out Pedro's assistance. More