BMW of Ramsey

Great Service Experience BMW of Ramsey called me regarding my first oil change for my current BMW. The appointment was made seamless and showed up slightly early. Frank took BMW of Ramsey called me regarding my first oil change for my current BMW. The appointment was made seamless and showed up slightly early. Frank took in the paperwork, got me the loaner car and I was on my way out of there in short time. I picked up my vehicle a few hours later washed (though the snow, rain and ice outside ruined that immediately) and ready to go. Frank also followed up to be sure everything was taken care of. More

diane is extremely professional and personable ! I am very grateful for Diane ! She made my appointment very smooth and easy! I would absolutely recommend Diane in service for all your needs! I am very grateful for Diane ! She made my appointment very smooth and easy! I would absolutely recommend Diane in service for all your needs! More

Eric Thomas is efficient and hel[ful. I was extremely grateful to work with Eric Thomas. He was very professional and delightful and made my experience at Ramsey BMW extremely smooth! I I was extremely grateful to work with Eric Thomas. He was very professional and delightful and made my experience at Ramsey BMW extremely smooth! I would absolutely recommend Eric Thomas future customers who are looking to make a purchase. More

Standard maintenance Always helpful service advisor (Diana) gets me in and out with ease; always given a nearly brand new loaner vehicle that makes any extended service pr Always helpful service advisor (Diana) gets me in and out with ease; always given a nearly brand new loaner vehicle that makes any extended service pretty pain free. More

keeping the customer informed. Frank keep me informed as the service was performed and did his best to get me on my way ASAP. Always polite and informative about the service. Frank keep me informed as the service was performed and did his best to get me on my way ASAP. Always polite and informative about the service. More

perfect sales Dept. David Rein is the perfect sales ever I have met. Very polite and professional, even patient when I was think of other brand. He changed my prejudice David Rein is the perfect sales ever I have met. Very polite and professional, even patient when I was think of other brand. He changed my prejudice against BMW. From my first visiting to pick-up my car, everything's smooth and comfortable. More

Not told about warranty When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was When I bought my car new in August of 2015. It was not explained that while the car had 200 miles on it ,which I Thought was from test drives ,it was considered a demo car which meant that the warranty started September of 2014 so it was currently not under warranty. Brian Halpin was very nice but both he and I were unaware of the situation. He suggested I go upstairs and talk to a manager. I spoke to Philip Battaglino ,it was the that I learned of this situation. He was very nice and helpful and I did not pay for the 40000 mile service. My concern is that if something happens to the car between now and August that it is still covered by warranty. I truly enjoy the 640 but feel I was taken advantage of when I purchased the car. Yesterday everyone was very helpful and we had a good resolution. Could someone please call me and confirm that my warranty is good from 4 years of my purchase of this new car. Thank you I look forward to hearing from you. Kurt. More

Polite The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks The service was a customer friendly service. The waiting area was customer friendly and enabled me to work while i waited. The complementary snacks were also a plus. More

Tire replacement Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. Solid experience, but we should not be paying to have tires replaced on a leased vehicle that was originally a demo with over 10K miles. More

Excellent customer service Timely, friendly, fair pricing, accommodating. This is the dealership took me over from Lexus accross the street. The hybrid model is a clear winner. Timely, friendly, fair pricing, accommodating. This is the dealership took me over from Lexus accross the street. The hybrid model is a clear winner. Good product More