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BMW of Ramsey
Ramsey, NJ
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 11:00 PM
Tuesday 7:00 AM - 11:00 PM
Wednesday 7:00 AM - 11:00 PM
Thursday 7:00 AM - 11:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,513 reviews
September 24, 2018
Job well done! Andrew was extremely helpful and accommodating. He assisted with all aspects of the transaction and followed up on every detail making this purchase a Andrew was extremely helpful and accommodating. He assisted with all aspects of the transaction and followed up on every detail making this purchase a pleasurable experience. Many Thanks! More
by TVR540
Employees Worked With
September 24, 2018
Thank you Jesus Jesús was super friendly and helpful. The whole process was very quick for buying a vehicle. He got me close to the numbers I wanted to pay and I love Jesús was super friendly and helpful. The whole process was very quick for buying a vehicle. He got me close to the numbers I wanted to pay and I love my new ride! More
by Bwestdabest
Employees Worked With
September 24, 2018
Professional and organized service! I was extremely pleased with the high quality service that BMW Ramsey provided. They are efficient and very professional! I would come back for my ne I was extremely pleased with the high quality service that BMW Ramsey provided. They are efficient and very professional! I would come back for my next service. More
by NYCEMAN25
Verified CustomerSeptember 23, 2018
Excellent service The advantage you offer customers should be sticky. By identifying one specific thing that makes your offering special, you leave prospects with an ex The advantage you offer customers should be sticky. By identifying one specific thing that makes your offering special, you leave prospects with an explicit detail worth remembering as they evaluate products from other vendors. Great service More
by Anthony
Employees Worked With
Max Carela
September 22, 2018
Routine maintenance I have bought the X-5 from prestige bmw dealer which recently changed hand with new owner. What I have noticed change in a bigger way where it matters I have bought the X-5 from prestige bmw dealer which recently changed hand with new owner. What I have noticed change in a bigger way where it matters, from ease of setting an appointment to initial greeting at arrival by service advisor as well as active service manager goes a long way to continue my loyalty to this dealer. I would hope servicemen behind closed doors to do same as greeters and service manager did with pride. More
by tmehari
September 21, 2018
Great Service Experience! Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overal Very efficient, friendly, helpful with a quick turn-around. The loaner car was clean. The communication with the service advisor was wonderful. Overall I was very satisfied. More
by Kristin234
Employees Worked With
Brian Halpin
September 21, 2018
Exceptional Service The lead product genius: Dwayne Wong is remarkable! He took me on a test drive and patiently showed me how to use the technology in my lease 2018 320i The lead product genius: Dwayne Wong is remarkable! He took me on a test drive and patiently showed me how to use the technology in my lease 2018 320i. He's very knowledgeable and definitely an asset to the dealership. I left the dealership feeling confident that could use all the technology in my car and the assurance that I could call him if I encountered any problems. I am not one to write reviews but I felt compelled to do so on his behalf because he was exceptional!!!. More
by R. Murray
Employees Worked With
September 21, 2018
Ultimate Buying Experience I had the absolute pleasure of dealing with Jorge when leasing my 2018 320i. I had spoken with him a couple times by phone before coming to the dealer I had the absolute pleasure of dealing with Jorge when leasing my 2018 320i. I had spoken with him a couple times by phone before coming to the dealership so I anticipated having a pleasurable experience. However I was not prepared for the "Ultimate Buying Experience" he delivered. He was extremely personable, knowledgeable, and proficient. I felt as though I was his only customer which is rare nowadays. We spoke and interacted as if we were longtime friends. 5 stars aren't enough, I would give him more if it was possible. More
by R. Murray
Employees Worked With
Jorge Velarde
September 20, 2018
Disappointed After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought bac After purchasing a set of tires the end of June, a problem arose with the car where the vehicle would jerk and enter a safety mode. It was brought back 2-3 times to the service department and we were told to pull over and turn the car off the next time it happened and it would be registered so when the diagnostics were run, the problem would be identifiable. The car had a severe problem one night and I could not go over 30 miles an hour no matter how hard I pressed on the gas pedal. We brought the car in and it was there for 5 days, only to be told that nothing was found to be wrong. I came back 3 times when the car was doing a jerking movement. The last two times, Chris drove with me. He was very good and explained what he thought the problem might be. The last time it happened on Friday, 9/14, I left the car at service after Chris experienced the issue and it was advised that the car would be inspected. Unfortunately, we were not provided an update, until my husband called YOU on Tuesday! As we followed the recommendation, the problem ahould have been identified when the diagnostic was run in July. It shouldn't have taken 3+ visits to identify the issue and only because we were persistent. I'd like to make it clear, our issue is not the fact that we had to pay for the repair but how we were treated by certain service staff with the exception of Chris. As long time service customers , we never expected to be treated this way with a lack of professionalism. Lastly, when it was mentioned that we wanted to contact corporate to express our frustration, we were advised we should not be reaching out. This was a most disappointing experience. More
by KGR
Employees Worked With
Chris , John Brugaletta
September 20, 2018
Morgan is awesome Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have Top notch. I have been using this dealership for about ten years now and always a great experience. Morgan is one of the best service advisors I have dealt with. More
by han
Employees Worked With
Morgan Kirk
