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BMW of Ramsey

Ramsey, NJ

4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

August 08, 2018

Lori Asserson is great! I have gotten 4 cars now with Lori Asserson, She is great at what she does. She's friendly, has a wonderful personality, most importantly she's been h More

by JNB22
Recommend Dealer
Yes
Employees Worked With
Lori Asserson
August 07, 2018

Friendlier than in years past A much more friendly/welcoming vibe than during the final years of the Joe Dockery-owner era. My salesman was very good but my certified pre-owned BMW More

by joeheidtstinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert DiDomenico, Diana Martinez, Jorge Velarde
August 07, 2018

very pleased with Experience! Great customer service with Luis! Luis was able to help me up with a great deal and he provided me various options for me. He was always there when More

by Jada10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Morisete
August 07, 2018

Lori Was Fantastic Lori is an absolute pro, and when my new lease is up, I'll go straight back to her without a second thought. For buyers like me (who actually love the More

by SteveM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Asserson, Jonathan Matos-Suarez
August 07, 2018

Very helpful The guys that work in the service center are all so helpful and nice. Jesse and the other kid were great and very patient w my concerns. More

by KRISTINE0831
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2018

Scheduled oil change took over three hours! standard scheduled oil change took over three hours! I believe svce department had forgotten about the appointment and it took over (3) hours of waiti More

by AALBORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Kirk
Aug 08, 2018 -

BMW of Ramsey responded

We are sorry your service took longer than expected. We value our clients and their time and we apologize this was the experience you had. We have alerted our service managers about this issue to ensure it does not happen again

August 06, 2018

Great Service Experience Morning Apt for oil change. Brian took over my reservation and was very attentive and genuine. While there, met Lori on the showroom who kindly showed More

by CVERAJA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Asserson, Brian Halpin
August 06, 2018

Awesome Service Dealer Tony, Clay and the Service Team are very professional, polite and accommodating to my wife and I. Thank you again for your great service and hospital More

by BRIDGET_GALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Vieni, John Brugaletta, Anthony Circelli, Brian Halpin
August 06, 2018

Oil change for 2014 BMW 528i. I made appointment, but it took 2 hour for old change and charged me near $160 for just oil change. No car wash or clean of the car. Very bad service. More

by LUOWANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know the name of emplyees
Aug 06, 2018 -

BMW of Ramsey responded

Luo, we are very sorry you feel this way, and understand your frustrations. Sometimes our service department becomes very busy and this adds onto wait times for service, even oil changes. We have alerted our managers to see if we can have you come back in for a free car wash, as your vehicle should have been washed, and we apologize that it was not. If you have any other questions or concerns please contact us at your earliest convenience.

August 06, 2018

What an experience I called up because a tire light was on , they said come In right away , without even asking for a loaner I was handed the key and did a walk around a More

by JUSTINBILARDELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Martinez
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