BMW of Ramsey

hassle free experience I needed a vehicle at a specific price range and did not want to spend multiple days dealing with purchase of a used car. Jesus was able to hit all my I needed a vehicle at a specific price range and did not want to spend multiple days dealing with purchase of a used car. Jesus was able to hit all my markers and drove away with a great vehicle in my price range on the same day. Ron More

Cara Deluca Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for Cara consistantly goes to extraordinary lengths to ensure customer satisfaction. Her "whatever it takes to make you happy that you chose Presitge for your service" is what makes me drive to this dealership from New York. On my recent visit I mentioned that I wasn't getting voice prompts from the waze app on my iphone and she stayed with the problem until it was resolved to my satisfaction even though I was there for a completely different issue. I have been to a good number of car service centers and have never seen anyone this committed. All I can say is bravo and thank you Cara. More

Very good. Your service dept offers a quality service. I only feel the initial entering and acknowledgment of the customer upon arrival can be much better. Worke Your service dept offers a quality service. I only feel the initial entering and acknowledgment of the customer upon arrival can be much better. Worked with Morgan in sales. Very kind. More

OUTSTANDING CUSTOMER SERVICE AND QUALITY BMW of Ramsey reinvents the definition of quality customer service for dealerships across the country. Upon entering the dealership, your breath is ta BMW of Ramsey reinvents the definition of quality customer service for dealerships across the country. Upon entering the dealership, your breath is taken by a regal atmosphere emblazoned with iconic BMW aesthetics and paraphernalia. You wonder if you've stepped into a museum dedicated to the legacy of BMW Motorsport, and then you become certain you are where you need to be when friendly faces greet you at the door. My father and I drove 7 hours in search of a used BMW deal; our eyes were bloodshot from early morning driving and our heads pained by the recurring disappointment we experienced from all of the previous dealerships and their disappointing customer service. Finally, we were refreshed with the sophisticated, yet down to Earth personality of BMW of Ramsey's staff. If only we would've found BMW of Ramsey earlier. We worked with Pedro Andrade, a helpful and straightforward salesman who isn't here to cheat or fool you with any of the usual dealership trickery. No such trickery exists at BMW of Ramsey. My father and I had discovered a used 4-series BMW on Cars.com that was listed for $33,000. It was an unbeatable deal, and that's what we came for. Pedro informed us that the vehicle we're looking for is was erroneously listed, and the price is actually several thousand higher. As our heart sank and my father almost had to drive home -- 7 hours -- with defeat and disappointment, Pedro and his coworkers surprised us with the promise to honor the online price. "It's bad business and wrong if we were to turn you away. You came all this way and we want to offer you the deal you came for", Pedro said to us. We shook his hand and almost couldn't believe the humanness of this dealership. They arranged for someone to drop off our rental car at a nearby Budget Rental, stuffed us with complimentary food and beverages, offered us an array of protection packages for the car, and then detailed the BMW as if it was off to a red carpet event. On the way out, Pedro and Robert pointed us to a local delicious Italian restaurant like we were their visiting relatives. My father and I drove home in an artfully-maintained BMW and a heart of gratitude, all thanks to BMW of Ramsey and their world class hospitality and business. Even though we are from 7 hours away, we know that our future BMW's will be out of the inventory of BMW of Ramsey. I look forward to our next visit to our friends at Ramsey, and I hope you will go there as well. Choose BMW of Ramsey for all of your BMW and German luxury car business. There is nowhere else you need to look. More

Excellent service as usual Service department is the best. From the person who greets you until you are driving out the door, every one is friendly, polite and doing everything Service department is the best. From the person who greets you until you are driving out the door, every one is friendly, polite and doing everything they can to help you. Anna is fantastic. She always knows just what is needed, she always makes scheduling an appointment a breeze and completely explains everything. She is a pleasure to work with!! More

Personalized Service Whenever I bring my car for service to Prestige BMW it is always a pleasant experience. They honor the time scheduled to bring car in. If I have req Whenever I bring my car for service to Prestige BMW it is always a pleasant experience. They honor the time scheduled to bring car in. If I have requested a loaner, it is waiting. Mechanics are excellent. Anna, Service Advisor, is patient and knowledgeable. More

Paid for service - received car with broken parts Paid for oil service & received vehicle with intake tube broken in 2 parts. I was not notified of the damaged done by the mechanic & had to return to Paid for oil service & received vehicle with intake tube broken in 2 parts. I was not notified of the damaged done by the mechanic & had to return to the dealer as the noise was terrible. Will not recommend for you to use their service as I paid for service and vehicle was returned with damaged parts. No explanation provided. Poor customer service. Please check your car when service is complete. More

Car shopping the way it should be. The shopping experience was wonderful. One of the most memorable test drives ever. From the first to the deliver of the vehicle was just a pleasure. The shopping experience was wonderful. One of the most memorable test drives ever. From the first to the deliver of the vehicle was just a pleasure. More

Work not done I had reported on the problem with the rare tire from the first month of acquiring the car. I’ve been told that the cold weather was an issue for chan I had reported on the problem with the rare tire from the first month of acquiring the car. I’ve been told that the cold weather was an issue for changing tire pressure. When it happened the third time I made an appointment with the dealership to check it up. The tire was not fixed because I didn’t have tire protection insurance and nobody could get a hold on a sales rep to authorize the repair for the pre-sale defect. In addition, when I picked up the car in few days the problematic tire was pumped above required level 120%. There was a storm blizzard that day, and I had to drive that car with unbalances tires home for 15 miles, which was pretty dangerous considering road conditions that day. More

organized, focused on my best interest I had a wonderful experience and felt that Tim & Jim teamed up to ensure my purchase of a certified pre-owned 320i went smoothly and met my needs. I had a wonderful experience and felt that Tim & Jim teamed up to ensure my purchase of a certified pre-owned 320i went smoothly and met my needs. More