BMW of Ramsey

Poor Customer service I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamo I had been with BMW for over 9+ years and everything was good until today, due to Lamont Williams.. I will NEVER go to PRESTIGE BMW again, Thanks Lamont-great Job!!!. below are my reasons as to why: - I returned my leased car almost a month ago from today 12/27/2017, this "Professional" looked over the car, took the keys, but didn't realize my plates were from NY not NJ. 3 weeks later, I received a billed from the insurance stating that the car I returned 3 weeks ago still on my account. I called the insurance and explain the situation and I was told the plates were never returned to DMV. So I called Prestige BMW and explained what had happened. Someone took my contact information and they said they were going to give me a call back. -Since I NEVER received a call back( strike one), I decided to pay a visit to Prestige BMW. Guess who showed up after 5 mins of me waiting at the reception?...the "professional" Lamont Williams, I explained him again what had happened and he took down my information (by the way Lamont Williams did you bother calling me back? I guess not) (strike two),I told him I need a reimbursement because I'm getting charged from my insurance for the time the plates were held at PRESTIGE BMW and his words were "let's first find your plates, I don't know where they were placed and then we can talk about reimbursement". I agreed and left the premises. -Days when by and I never received a courtesy called at least saying "I'm still looking for the plates". So I called again, and spoke with a receptionist and she once again took my information and told me to expect a call back (guess what!!!..Never received that call either).( strike three) -Yesterday 12/26/2017, I called once again to find out the status of my plates (keep in mind I returned my leased 11/29/2017) Lamont Williams was not there at the time I called, the receptionist (guess what she did?) asked me for my contact information again stating that Lamont Williams was going to return my call. Professional my ***( can you tell how pissed I am?) -Since I didn't get a call yesterday (why bother, right Lamont Williams??, I guess you were too busy), I called again around 11 am, and told the receptionist, I was going to report my plates to the police lost or stolen (I should have done this long time ago, but I was waiting for the Professional at Prestige BMW to call and not escalate the situation) she took down (guess what) my information again( this time a guy actually called me around 3:37 PM) my plates were found!!!!. - After work today 12/27/2017, I went to pick up my plates and I asked Lamont Williams who is going to be accountable for reimbursing me the money. His words were "this was an error, why should we reimburse you. why people think we always have to reimburse money" I told him "it was your mistake not mine". a girl showed up (don't know her name) and said " the insurance should remove the car from this account". If the plates were never returned to DMV almost a month ago, how will the insurance know to remove the car from the account?. (common sense) These are two of the "Professionals" at Prestige BMW. I already filled an "internal complaint" at BMWUSA (let's see if that goes anywhere) and they also told me they can't reimburse me, but to call again PRESTIGE BMW and talk to someone in Finance for this request. let's see how this will go tomorrow 12/28/2017. (I'm too tired to deal with this today). If this doesn't get resolved my next step will be consumer report. Will keep you posted!!!! By the way my Name is Jerry E. Vargas. and More

Lori Asserson and Prestige; an exceptional sales experience I have leased vehicles for the past 20 years and have often found that the sales person's knowledge of the product is far less than mine. Luckily, L I have leased vehicles for the past 20 years and have often found that the sales person's knowledge of the product is far less than mine. Luckily, Lori Asserson was the exception to this and her ability to understand my needs and work with me made the entire process a pleasure. This year, due to my annual mileage, I decided to purchase rather than lease. I did my homework and checked out the competitors to the X5, but Lori (and Prestige) was the only one who made me an offer I couldn't refuse and got me the exact vehicle I wanted. Finally, when I arrived to pick up my new X5, Product Specialist Dwayne Wong, patiently spent time with me explaining all the features of the X5 and answering my questions, another pleasant exception to the "rule". I would unconditionally recommend Lori and Prestige to anyone considering a luxury vehicle, whether it be a SUV or car. More