BMW of Ramsey

Excellent Experience! I just leased an X5 and I'm very happy with my choice! This was my first BMW experience and I'm thrilled with the car and the attention I received at I just leased an X5 and I'm very happy with my choice! This was my first BMW experience and I'm thrilled with the car and the attention I received at the dealership. The staff was very attentive and answered any and all of my questions. Lori Asserson was fantastic! She's thorough and wanted to make sure I was completely satisfied with my lease. She's an excellent sales associate and a pleasure to work with. More

We keep coming back! We previously leased and purchased from Prestige BMW Ramsey-NJ, and we keep coming back. This time our sales advisor was Tim Gallager. He was always We previously leased and purchased from Prestige BMW Ramsey-NJ, and we keep coming back. This time our sales advisor was Tim Gallager. He was always available for any questions and promptly responded to any concern. He worked with the finance department to get us a great deal. Thank you, Tim! More

Excellent, most attentive sales person I deal with This is my 5th BMW, all from Lori. I live on Long Island and drive past about 10 BMW dealerships to do business with her. She values my loyalty (rare This is my 5th BMW, all from Lori. I live on Long Island and drive past about 10 BMW dealerships to do business with her. She values my loyalty (rare these days) and always makes sure I get the right car at the right time. She is attentive and follows up on what she says she is going to do. She genuinely cares about her customers. If you are looking for a BMW I highly recommend Lori Asserson. More

Great place for a BMW I worked with Malik for a few days via voice and email exchanges. When I arrived to view several cars, all were available (even the one transported fr I worked with Malik for a few days via voice and email exchanges. When I arrived to view several cars, all were available (even the one transported from NY) and he took the time for several test drives. In the end, I was very happy with the car and price paid. Thanks Malik! More

Multi-point inspection issue resolution. Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind the Update to the below. - Prestige did a great job and were very flexible after realizing i had an issue with a recent service. They stand behind their name and i would recommend them! Took a car I was thinking of purchasing to this dealer for a “pre-purchase inspection”. I specifically asked what do they do during the “mpi (multi point inspection) “ and do they hook the car up to a computer in order to see if it gives any codes and to get basic engine history. I was told “yes we check everything”. So based on the dealer’s report which was positive i purchased the car. 650i convertible. Less than a week later (first drive where i turned on the heat) the coolant expansion tank cracked. While i am getting it fixed, by the mechanic i trust - iwas told it needed a thermostat and the water pump was never replaced. The car has 90k miles so this is routine service (water pump). That being said - this is something that i would have expected Prestige to tell me during the multi-point inspection. I mean they told me i should change spark plugs, flush all the fluids etc. (when i asked why i needed fluid flush, they explained it was Bc of the mileage. Shouldn’t they have also let me know i would need a water pump )? I called the Service Manager and left 3 messages, he finally called and wasn’t very helpful. Didn’t take ownership of the issue or anything. He said the mpi is designed to make sure the car is safe to drive - check tires brakes etc. Iasked Why would i pay BMW Almost $200 for this inspection when ican pay a local mechanic 1/2 to do more. I was told they inspect the car and look at “everything” Iasked about. Iwas led to believe they hook-up a “ bmw computer “to the engine and check things that a regular non-bmw service place couldn’t do. I would not recommend this dealership - i would not go to them for service and the fact that the Service Manager took no ownership of the issue but rather started arguing with me says it all. Customer service wins business. Btw - i went to a local BMW dealership closer to my house and they were extremely helpful. In further response to the dealerships response to me - i Am not asking that you should have predicted problems that didn’t exist. I am asking that you should have done what i was told would be done or you should have explained that it wouldn’t Be done - specifically hooking up the car to a computer to see what codes it gives. I say this Bc the car had a bad thermostat when I? was there - and hat wouldn’t and still doesn’t give any warning lights - and the water pump needed replacement. Had you hooked it up to a computer as i was told it would be, that would have been identified and would have been helpful and critical to know before buying the car. If you stand behind your employees and the expectations they set for service then Perhaps you should offer to reimburse me or work something out regarding the thermostat and water pump that still need to Be replaced. Believe me i have better things to do than right this review but spending $1500 for repairs on a car that i bought is infuriating. Considering that I? went out of my way and brought it to the dealer specifically to be hooked up to a bmw computer so that i can know what’s wrong with it before i buy it. The question is, do you stand behind your employees expectations and promises. It is clear that your employees misinformed me and didn’t do a thorough inspection of the car. The printed report shows that. I cannot write it all in this review - but i am happy to discuss More

Excellent service This is my third BMW, second lease through Prestige BMW with Lori Asserson. She helped me get into the right lease at a great price and made purchasi This is my third BMW, second lease through Prestige BMW with Lori Asserson. She helped me get into the right lease at a great price and made purchasing my car effortless and very pleasant. I would recommend without reservation. Kristen explained all new features and very knowledgeable. More

As always a first class experience Lori Asserson did it again! I have bought and leased several vehicles from her and there is nobody better. I travel from Long Beach NY, that says it Lori Asserson did it again! I have bought and leased several vehicles from her and there is nobody better. I travel from Long Beach NY, that says it all More

Good experience Pleasant exprrience. Ash the BMW genius and Janine Martin BDC were extremely helpful. Would recommend the Prestige BMW to family and friends. This is Pleasant exprrience. Ash the BMW genius and Janine Martin BDC were extremely helpful. Would recommend the Prestige BMW to family and friends. This is the end of my review. More

great experience Great experience with this dealer. Love our car!! We were treated fairly and Tim walked us through every step of the process. Very happy with our tran Great experience with this dealer. Love our car!! We were treated fairly and Tim walked us through every step of the process. Very happy with our translation More

Fast, great service and a pleasure It’s always a pleasure doing business with Prestige BMW. Tim Gallagher is great to work with and I can’t wait to purchase more cars from him and this It’s always a pleasure doing business with Prestige BMW. Tim Gallagher is great to work with and I can’t wait to purchase more cars from him and this delawahip . More