BMW of Ramsey

I didnt think I was going to purchase a BMW, but I did! My much loved paid off SUV of 8 years caught fire in late October. As I watched it burn, I thought, "Where am I going to purchase my next vehicle from My much loved paid off SUV of 8 years caught fire in late October. As I watched it burn, I thought, "Where am I going to purchase my next vehicle from now?" My first though was Prestige Toyota, but I kinda got the run around because they couldn't locate a color of my choosing, they didn't want to loose my business. I waited three weeks and there was no truck in sight. My rental agreement was coming to a close. My husband said, "Come on lets go to Prestige BMW and see what they have for you?" We called first and walked in. They set us up with Mr JUNG LEE. He was polite, polished,forth right and you just could tell was exceptionally professional. My 16 year old daughter was quite impressed with his presence. We wanted to keep our payments a reasonable as possible. Our daughter will be going to college soon, we were looking to purchase a residence so our money had to "work for us". We decided when we were there we were going to eventually buy our SUV. Within a few minutes JUNG located an "executive demo" loaded. More upgrades then I had had on previous automobiles. We viewed it, it was GORGEOUS. In impeccable condition with tobacco/black leather. This SUV was truly pampered. We sat down and ran numbers, It was doable for us based upon what our insurance gave us. We then sat with JAMES CASELLA twice and went over our credit, deposit and add ons that we thought would enrich our purchase. DWAYNE WONG sat with us inside my SUV and explained many of the options. Its kinda funky NOT having a key to open the door, I'll get by. This was so pleasurable, so enjoyable.... I hope that when my husband is ready he will consider Prestige. This was a beautiful purchase. I no longer miss my other SUV. Thank you PRESTIGE. RE Cavallaro More

great easy to deal with and friendly staff Rob was great and made the whole process easy. The paperworks was straightforward and clear, unlike other dealers I have dealt with. We were expecting Rob was great and made the whole process easy. The paperworks was straightforward and clear, unlike other dealers I have dealt with. We were expecting a lot of hard sell with the extra additions to the lease but there was none. They let us choose. In addition, the trade in with our old lease was handled seamlessly. I would recommend Rob as a no nonsense and easy to deal with car salesman. More

Stellar service! The service I received during my most recently scheduled maintenance appt. was truly exceptional. And, I truly have my service advisor, Christopher Sa The service I received during my most recently scheduled maintenance appt. was truly exceptional. And, I truly have my service advisor, Christopher Sampieri to thank for that. From the moment I pulled into Prestige's immaculate service facility, as always, I am greeted with such gracious attitudes and just an incredible willingness from the entire staff to assist in whatever it is I am there for. Christopher welcomed me with one of the greatest demeanors one could ever hope for in visiting a service facility. And, having the ability to have one feel as though they have known you their entire life, is truly an invaluable gift. My servive experience was streamlined like none other and I was in my loaner vehicle and back on the road within records time. Thank you, Chris! More

Like going home! You really get very professional people who Always nice to be at PRESTIGE BMW. Very professional staff who really put customers needs before all else. Duanne did a great job at explaining all Always nice to be at PRESTIGE BMW. Very professional staff who really put customers needs before all else. Duanne did a great job at explaining all the things that I needed to know. He assured me I could call him with any questions I have. A very patient man!! Michael, our salesman, went over and above to accommodate us. He did all he could to get us the best deal possible. From the very diligent financial person to the people who work in the service department, you will never be sorry you bought your BMW AT THIS DEALERSHIP. More

can you believe a pleasant leasing experience? Just drove out with my new X1, leased from Prestige BMW in Ramsey NJ. I have been leasing for about 20 years, and this was the first time I can report Just drove out with my new X1, leased from Prestige BMW in Ramsey NJ. I have been leasing for about 20 years, and this was the first time I can report a truly pleasant experience. From the moment I walked in the door it was clear this was not going to be the usual adversarial event, which I detest. The key of course was my salesman, Mr. Rocco Chiusano, who proved to be one of the most competent and knowledgeable sales people I have encountered. Knowledge both about the vehicle and the leasing process. Rocco listened to what my wife and I were looking for, and made it happen. No endless back and forth with the sales manager. No hand ringing about how much money the dealership is losing. No "you have 30 seconds to make the deal". Just a straight forward "this is what I can do" directly from Rocco, which got us to where we needed to be. My first real "no haggle" experience. And everything promised was delivered without issue or back peddling. Rocco even arranged for a quick and easy meeting with finance, without the usual high pressure attempt to sell accessories and services. I can't express my gratitude at not having to spend hours picking up my car after the deal was made. Prestige is truly fortunate to have an individual of this caliber in their employ, and I will most certainly be back. More

The perfect care buying experience! I purchased two cars recently from Prestige BMW and Rocco Chiusano and both experiences were nothing short of perfect. Rocco worked hard to ensure I I purchased two cars recently from Prestige BMW and Rocco Chiusano and both experiences were nothing short of perfect. Rocco worked hard to ensure I left the dealership happy and driving my dream car. He was friendly, knowledgeable, respectful and patient. Buying a new car can be stressful, but he took his time and made sure I was informed every step of the way. I have bought multiple cars from Prestige BMW, each experience great, but these past two experiences with Rocco were easily the best. If you are thinking of buying a BMW, I implore you to visit Prestige BMW and ask to work with Rocco! James Porrazzo from finance was a true gentleman who was extremely patient with my father and I. He gave us all of the information we needed and took time to explain things we didn't understand. He was very knowledgeable and personal which allowed us to make the best financial decisions. Overall, I have never left a dealership feeling this happy bef More

Amazing Sales Person Rocco is an amazing sales person. He has in-depth knowledge of the cars he sells, is very polite, respectful and no nonsense. He absolutely goes the Rocco is an amazing sales person. He has in-depth knowledge of the cars he sells, is very polite, respectful and no nonsense. He absolutely goes the extra mile to make sure you are satisfied. I would highly recommend you ask for Rocco if you go the Prestige BMW. More

Real Customer Service Rocco has made the buying experience a real pleasure. He has gone over and above any other dealership. Overall great person to work with . Highly reco Rocco has made the buying experience a real pleasure. He has gone over and above any other dealership. Overall great person to work with . Highly recommend Rocco and Prestige. More

Not treated with respect Went there to check out the X5 and was assigned Rocco who looked at us as in a condescending way. His questioned to us was - are you looking for a CPO Went there to check out the X5 and was assigned Rocco who looked at us as in a condescending way. His questioned to us was - are you looking for a CPO? When we mentioned we want to understand details of different models, he said if you are not ready to talk to a Sales person and then look around and check out our website. Then he comes to us and says there is a great offer on a Executive Demo. We have never felt this insulted. We drove down to Park Ave BMW and bought a X5 there with no issues. More

Feel like family We recently moved back to the area from out of state and headed directly to Prestige BMW to lease my new vehicle. Everyone, especially Lori, was an ab We recently moved back to the area from out of state and headed directly to Prestige BMW to lease my new vehicle. Everyone, especially Lori, was an absolute pleasure to work with, professional in every way, and treated us like family. We are very pleased with our experience and look forward to being clients of Prestige BMW for many years to come! More