BMW of Ramsey

I actually look forward to bringing in my car for service at BMW of Ramsey. I am always greeted with a smile along with professional and prompt attention to my needs. My service rep Anna is wonderful. She is at BMW of Ramsey. I am always greeted with a smile along with professional and prompt attention to my needs. My service rep Anna is wonderful. She is on top of everything and is extraordinarily kind in ensuring my comfort and service needs. I appreciated her arranging for an Uber rather than spending several hours in the waiting area. The video showing exactly what has to be done is genius. I drive away knowing my newly washed car has been treated with care. More

Courteous and professional Processed paperwork quickly with no waiting time Provided updates via text Followed up immediately upon completion of service which was in the timeframe with no waiting time Provided updates via text Followed up immediately upon completion of service which was in the timeframe More

Great dealership, unfortunately it was a long wait time , but besides that everything was good but besides that everything was good More

I have an 850i and an X5 BMW which I have been servicing at BMW of Ramsey for over 10 years and am very satisfied. Anna Piserchia is my Service Advisor and she is FANTASTIC at BMW of Ramsey for over 10 years and am very satisfied. Anna Piserchia is my Service Advisor and she is FANTASTIC More

Great customer service. More than accommodating by offering Uber rides to and from dealership. Appreciated. More than accommodating by offering Uber rides to and from dealership. Appreciated. More

Very prompt Very accommodating Very polite Did a great job fixing my car and washed it too I was very happy with the service great job fixing my car and washed it too I was very happy with the service More

Excellent service Waiting for the car was timely and the car was washed I completely recommend them for service the car was washed I completely recommend them for service More

Dropped my car off on a thurs am at 845am my appt was for 9am got a reminder to please be on time never got a call/ text all day about the status of my vehicle until I had to call at 4pm service dept open to 9am got a reminder to please be on time never got a call/ text all day about the status of my vehicle until I had to call at 4pm service dept open to 6 advisor got back to me after phone message/text 530ish because I had a question about 1 repair told advisor would pick up car fri after work between 5-6pm part needed for 1 repair was in stock proceeded to go to dealership on Fri arrived at 5 advisor was off that Fri I did know this instructed her to notify covering advisor that I would be there after work when got to dealership no one one had my paperwork car service was completed but nobody had my paperwork Communication was slightly disorganized that day maybe because my car needed no major repairs More

Terrible experience, was not able to test drive/start the car even though I was assured on-line before I went in that it was available. Tries to upsell the vehicle from the get go with statement like new tir car even though I was assured on-line before I went in that it was available. Tries to upsell the vehicle from the get go with statement like new tires, and ceramic coating (if you add $20k performance parts would you be able to get that back?) Salesperson proceeded to try and negotiate everything else such as trade in/appraisal to get a quick one on me. Tries to lowball my trade-in by $2k+, unwilling to negotiate the sales price of their car. I asked for the car to be non-certified which he removes for $1k as if that was negotiation (I think you took something out? why not remove the wheels next for another discount?) but never negotiates on their sales price. Other cars average market was going for about 44k, and their car is listed at 49k (5k over). Tries to mask the negotiation with the final price out the door when he assures their dealership has little to no fees (so what's left, tax, $700 for paper work + ~$500 for DMV/title,etc) very shady. Worst car buying experience! More

Terrible experience, was not able to test drive/start the car even though I was assured on-line before I went in that it was available. Tries to upsell the vehicle from the get go with statement like new ti car even though I was assured on-line before I went in that it was available. Tries to upsell the vehicle from the get go with statement like new tires, and ceramic coating (if you add $20k performance parts would you be able to get that back?) Salesperson proceeded to try and negotiate everything else such as trade in/appraisal to get a quick one on me. Tries to lowball my trade-in by $2k+, unwilling to negotiate the sales price of their car. I asked for the car to be non-certified which he removes for $1k as if that was negotiation (I think you took something out? why not remove the wheels next for another discount?) but never negotiates on their sales price. Other cars average market was going for about 44k, and their car is listed at 49k (5k over). Tries to mask the negotiation with the final price out the door when he assures their dealership has little to no fees (so what's left, tax, $700 for paper work + ~$500 for DMV/title,etc) very shady. Worst car buying experience! More