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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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November 03, 2023

Great service. Very accommodating Really impressed w Jason and service Would return for future service needs More

by gbuch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

BMW of Ramsey responded

Hi! We're glad to know that Jason and our team at BMW of Ramsey left a good impression! We look forward to assisting with your future service needs. Thanks for the review!

November 02, 2023

Great communication from my rep Kenny as always. Only down side was no available loaner. More

by SHAWN.QUINLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 03, 2023 -

BMW of Ramsey responded

Hi Shawn! Thank you for taking the time to share your feedback! We're pleased to hear that Kenny provided you with excellent communication throughout your visit. We understand the inconvenience of not having a loaner available, and we're actively working on improving our services to ensure that we meet your expectations in every way. Your patience is greatly appreciated, and we look forward to providing you with an even better experience on your next visit!

November 02, 2023

Kenny did a great job, he was very helpful and kept me informed on what was going on the entire time. I would recommend Kenny to a friend or family. More

by AVERYCRAMERAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Avery! We're glad to know that Kenny provided you with excellent service at BMW of Ramsey. We appreciate your recommendation and look forward to assisting any friends or family in the future!

November 02, 2023

Quick and easy drop off. Great feedback on what service was completed and what’s optional to be competed . More

by GRIZZY727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi! Thank you for your positive feedback! We're delighted to hear that your drop-off was quick and easy, and that you received clear information about the service provided and optional enhancements. We're committed to transparency and ensuring your satisfaction. Your trust in us is greatly appreciated, and we hope to see you again soon!

November 02, 2023

Very easy to schedule, the service was completed timely, everyone involved was courteous, professional and accommodating. More

by LMARYASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosiris Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero, Juan Ferreiras, Kenny Casares, Ben Abramov, Ted Contoleon
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Nov 03, 2023 -

BMW of Ramsey responded

Hi! Thank you for writing us such a wonderful review! We are so happy that you have found our service department to be efficient, professional, and accommodating. We aim to provide every customer with quick and quality service. We hope to see you again soon!

November 02, 2023

I had the best salesman ever! Guy was very attentive and treated me with the up most respect. Great individual. However the individual I dealt with when it came to the financing w More

by Andrew Rosenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX MEZA 5! STARS, Marcelo Garcia
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November 02, 2023

It took 3 hours for an oil change (I waited). They estimated 1.5 hours. Overall good service More

by AMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Amy! Thank you for your feedback! We're glad to hear you had a positive overall experience, even though the oil change took longer than expected. We appreciate your patience, and we'll strive to improve our efficiency for your future visits. Your satisfaction is important to us, and we look forward to serving you again!

November 02, 2023

Anna was my service advisor , and has been for the longest time. Definitely stress-free every time you go see her for service on your BMW. I know when I drop my car off I never have to worry and every More

by IHTHSHAMG
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi! Thank you for taking the time to leave us a review. We are grateful for your continued business and are so happy that Anna has been able to help you! We hope to see you again soon for more amazing service visits!

November 02, 2023

Very observant and attentive to my needs. The work was completed in a timely manner. The technician was very helpful in addressing my concerns. More

by sheltonmalcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ferreiras, Ben Abramov
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Shelton! Thank you for taking the time to leave us a review. We are glad to know that our team at BMW of Ramsey was able to meet your needs and address all concerns in a timely manner. We hope to see you again soon for more great appointments!

November 02, 2023

Convenient location, nice facility, polite responsive service reps. Loaner cars are clean and provided conveniently More

by STEVENOSTREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
Report | Print
Nov 03, 2023 -

BMW of Ramsey responded

Hi Steven! Thank you for taking the time to leave us a review. We are so happy that you found BMW of Ramsey to be a nice facility with a polite and responsive team and clean loaner cars. We hope to see you again soon!

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