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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews

2,136 Reviews of BMW of Ramsey - Service Center

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October 13, 2023

Lack of communication, careless attitude, I’m very unsatisfied and will no longer be a customer at this location More

by CYNTHIAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2023 -

BMW of Ramsey responded

We're sorry to see this review and apologize for any communication issues you've experienced. We strive to provide excellent customer service, so it's disappointing that we didn't meet your expectations in this case. If you'd like to discuss further or give us another chance, please don't hesitate to reach out directly at your convenience. Thank you, Jim Crowe - Service Manager - 551-777-5590

October 13, 2023

Service department went above and beyond to repair my vehicle in a timely matter. They were also accommodating with a loaner vehicle. More

by LESTERMARTIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Abramov
Oct 13, 2023 -

BMW of Ramsey responded

We're glad to know our service department at BMW of Ramsey was able to assist you efficiently and provide a loaner vehicle. Thanks for the positive feedback!

October 13, 2023

I have received friendly expert service here multiple times. Always get the job done in timely fashion. More

by FITZZI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Ferreiras
Oct 13, 2023 -

BMW of Ramsey responded

We're glad to know you've had multiple positive experiences with our team at BMW of Ramsey. We always aim for timely and expert service! Thanks for the review.

October 13, 2023

Had a great buying and trade in experience with Tim and Dwayne at the dealership Also Dan (the genius) was very helpful More

by TPMUL48
Recommend Dealer
Yes
Employees Worked With
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Frost, Marcelo Garcia
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that Tim, Dwayne and Dan provided you with a great buying experience at BMW of Ramsey. We appreciate your feedback! Safe travels in your new car!

October 13, 2023

BMW of Ramsey is always a pleasure to deal with. From the moment you drop your car off for service, until the moment you pick it up. You’re dealing with a courteous and professional staff. More

by PEREZM442@AOL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Contoleon
Oct 16, 2023 -

BMW of Ramsey responded

We're delighted to know that you've had consistently positive experiences with our team at BMW of Ramsey. We strive for professionalism and courtesy in all we do, so it's great to see this reflected in your feedback. Thank you!

October 12, 2023

Benjamin Abramov was my service advisor when I took my car to BMW of Ramsey. Having owned every brand of luxury car and having dealt with multiple service advisors, all I can say is that Benjamin was the More

by vamshidhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

Vamshidhar, we're so glad to know that Benjamin provided you with such excellent service at BMW of Ramsey. It's great to see your high praise for his patience and communication skills! Thanks for recommending us to your friends - it means a lot!

October 12, 2023

Great service advisor, loaner car went well, just wish prices were cheaper. Good experience overall More

by KIERNANJAMES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We appreciate your review and feedback. Our BMW of Ramsey team hopes to see you again later down the road.

October 12, 2023

They diagnosed the issue I was having and resolved it with no issues. Customers service is great. More

by JOANNADZIOBEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2023 -

BMW of Ramsey responded

We were more than happy to help you with your issues! Thank you for choosing BMW of Ramsey.

October 12, 2023

Jason was excellent in processing "paperwork" via my i-phone; great on keeping me posted about progress of service. More

by ENVMGMTSYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

BMW of Ramsey responded

We're glad to know that you had an excellent experience with our team at BMW of Ramsey, especially in terms of communication and service progress. Thanks for sharing your feedback!

October 12, 2023

Quick in and out! ! Ordered me an Uber to get me home which was much appreciated. Quick service. Pleasant to work with. More

by MJREYNOLDS0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

BMW of Ramsey responded

MJREYNOLDS0, we're glad to know you had a quick and pleasant experience at BMW of Ramsey. We always aim for efficiency! Thanks for the positive feedback.

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