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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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June 15, 2023

Listen about the issues with side view mirror / it has been in for this same issue 3 times! More

by CTRUMS
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
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Jun 19, 2023 -

BMW of Ramsey responded

Hello, Thank you for visiting our store. It is regretful to see the issue you have experienced with your side mirror persists, as it is always our goal to resolve each of our customer's concerns. At your convenience, please consider contacting me directly so that I may help ensure this is attended to. Jim Crowe 551.777.5590

June 15, 2023

Excellent service. Courteous and efficient Car came back clean and repair was perfect. Excellent well run service dept More

by BARRY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

BMW of Ramsey responded

Thank you for sharing this kind review of our team, Barry. We are honored to have provided you with efficient, courteous and accurate service. For any future needs, we look forward to having you back at BMW of Ramsey.

June 15, 2023

Very friendly team, quick turn around getting our sunroof fixed, and pro-active with suggesting we rotate tires. More

by GSLACK74
Recommend Dealer
Yes
Employees Worked With
Kenny Casares, Kenny Casares
Report | Print
Jun 16, 2023 -

BMW of Ramsey responded

We are happy to have helped repair your sunroof just in time for you to enjoy it this summer. Our team appreciates your business and we hope to have you back at BMW of Ramsey for any future service needs.

June 15, 2023

Told me my car was ready. Went to pay my service bill and waited q5 minutes to get my car. More

by meddevconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

BMW of Ramsey responded

Hello, I’m sorry to learn of the delay that occurred when transferring your vehicle back to you after service. I can certainly understand your feelings and will be sure to address this feedback with our team in an effort to improve your next service with us. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

June 15, 2023

After this service I feel confident about the safety of my 15 year old car. My concerns were addressed and corrected. More

by eileenroon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

BMW of Ramsey responded

Allowing you to leave our service center feeling safe on the road in your vehicle is what our service team is here to do! Thank you for bringing your concerns to our team at BMW of Ramsey, we are happy to have addressed them and hope to serve you again in the future.

June 15, 2023

I was told car was ready. After paying waited 15 minutes to obtain my car. More

by meddevconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2023 -

BMW of Ramsey responded

Hello, I’m sorry to learn of the delay that occurred when transferring your vehicle back to you after service. I can certainly understand your feelings and will be sure to address this feedback with our team in an effort to improve your next service with us. Should you wish to discuss further, please don’t hesitate to reach out to me directly. Jim Crowe 551.777.5590 Service Director

June 15, 2023

Ana and the team were, and always have been terrific - she is a tremendous asset to your dealership More

by Barry C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

BMW of Ramsey responded

It was great to have you back in for service, Barry! We truly appreciate your continued business and will be sure to share your kind review with Anna.

June 15, 2023

Ben always goes above and beyond with his service. My mom brings her BMW and I bring my “m340” to Ben and we are never disappointed. Ben is the only one we allow to handle our cars because of his exce More

by SIRIZARRY367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Jun 16, 2023 -

BMW of Ramsey responded

We are pleased to read you and your mother have both enjoyed the level of care offered by our service team member, Ben. I can assure you we will pass along your kind words, and look forward to continuing to provide you and your mother with exceptional service experiences.

June 14, 2023

Kenny and the staff were very courteous and helpful. Kenny answered all of my questions in a very prompt manner. His customer service skills are excellent! Thank you! More

by dianacindolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Jun 14, 2023 -

BMW of Ramsey responded

Thank you for bringing your questions to our team at BMW of Ramsey. We are more than happy to know Kenny was able to address them all in a prompt and professional manner. Looking head, we hope to have the opportunity to serve you again.

June 14, 2023

Very efficient. My adviser was very knowledgeable and oerdonable everything went very well that us all More

by LAP0516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jun 15, 2023 -

BMW of Ramsey responded

We are always happy to know when our customers experiences went well. Thank you for taking the time to share this kind review for our team at BMW of Ramsey. We hope to work with you again down the road.

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