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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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May 11, 2023

Kenny was excellent to deal with. Thanks Hi Everything with Kenny went well he was very good and went above and beyond More

by KEVINYLIN82@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
May 12, 2023 -

BMW of Ramsey responded

Hey Kevin, thank you for taking the time to leave this review. It is always a pleasure to hear when our team members are going above and beyond to ensure our customers have a great experience. Until your next visit with the BMW of Ramsey team, enjoy the road out there!

May 12, 2023 -

BMW of Ramsey responded

Hey Kevin, thank you for taking the time to leave this review. It is always a pleasure to hear when our team members are going above and beyond to ensure our customers have a great experience. Until your next visit with the BMW of Ramsey team, enjoy the road out there!

May 12, 2023 -

BMW of Ramsey responded

Hey Kevin, thank you for taking the time to leave this review. It is always a pleasure to hear when our team members are going above and beyond to ensure our customers have a great experience. Until your next visit with the BMW of Ramsey team, enjoy the road out there!

May 12, 2023 -

BMW of Ramsey responded

Hey Kevin, thank you for taking the time to leave this review. It is always a pleasure to hear when our team members are going above and beyond to ensure our customers have a great experience. Until your next visit with the BMW of Ramsey team, enjoy the road out there!

May 12, 2023 -

BMW of Ramsey responded

Hey Kevin, thank you for taking the time to leave this review. It is always a pleasure to hear when our team members are going above and beyond to ensure our customers have a great experience. Until your next visit with the BMW of Ramsey team, enjoy the road out there!

May 11, 2023

Felt inspection was fair but time related suggestions were not necessarily applicable ( sunroof flush and alignment were time generated and not needed as I have 14000 miles on car). Also pricing was VERY More

by brianquinnmd28@gmail.com
Recommend Dealer
No
Report | Print
May 12, 2023 -

BMW of Ramsey responded

Brian, it is unfortunate to see the feedback you have shared here, as our team only carried out the services recommended by BMW given the age and mileage of your vehicle. When time allows, I hope you will consider reaching out to me directly so that I can address the concerns you have shared here and work towards regaining your confidence. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Brian, it is unfortunate to see the feedback you have shared here, as our team only carried out the services recommended by BMW given the age and mileage of your vehicle. When time allows, I hope you will consider reaching out to me directly so that I can address the concerns you have shared here and work towards regaining your confidence. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Brian, it is unfortunate to see the feedback you have shared here, as our team only carried out the services recommended by BMW given the age and mileage of your vehicle. When time allows, I hope you will consider reaching out to me directly so that I can address the concerns you have shared here and work towards regaining your confidence. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Brian, it is unfortunate to see the feedback you have shared here, as our team only carried out the services recommended by BMW given the age and mileage of your vehicle. When time allows, I hope you will consider reaching out to me directly so that I can address the concerns you have shared here and work towards regaining your confidence. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Brian, it is unfortunate to see the feedback you have shared here, as our team only carried out the services recommended by BMW given the age and mileage of your vehicle. When time allows, I hope you will consider reaching out to me directly so that I can address the concerns you have shared here and work towards regaining your confidence. Jim Crowe 551.777.5590 Service Director

May 11, 2023

Although we had a challenging situation with our car being serviced, James and Kenny handled it very well. They were patient, responsive and courteous answering and addressing our concerns and driving o More

by bdopiera
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Crowe, Kenny Casares
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May 12, 2023 -

BMW of Ramsey responded

Our team is happy to have remained patient, responsive and courteous while working with you to ensure your issue received a full resolution! Thank you for trusting James, Kennedy, and our team here at BMW of Ramsey.

May 12, 2023 -

BMW of Ramsey responded

Our team is happy to have remained patient, responsive and courteous while working with you to ensure your issue received a full resolution! Thank you for trusting James, Kennedy, and our team here at BMW of Ramsey.

May 12, 2023 -

BMW of Ramsey responded

Our team is happy to have remained patient, responsive and courteous while working with you to ensure your issue received a full resolution! Thank you for trusting James, Kennedy, and our team here at BMW of Ramsey.

May 12, 2023 -

BMW of Ramsey responded

Our team is happy to have remained patient, responsive and courteous while working with you to ensure your issue received a full resolution! Thank you for trusting James, Kennedy, and our team here at BMW of Ramsey.

May 12, 2023 -

BMW of Ramsey responded

Our team is happy to have remained patient, responsive and courteous while working with you to ensure your issue received a full resolution! Thank you for trusting James, Kennedy, and our team here at BMW of Ramsey.

May 10, 2023

Punctual, professional Oil service was fast and punctual. Car well washed. Jason was very knowledgeable More

by ROBERT.ANDTBACKA@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Jason
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May 15, 2023 -

BMW of Ramsey responded

Hey Robert, thank you for taking the time to write about your experience here at BMW of Ramsey. Providing a punctual and professional level of care was our teams pleasure, and we hope to have the opportunity to do this for you again in the future. Until your next due service, safe travels.

May 10, 2023

Service took much too long. I was quoted 1-1.5 hours and I was there for 3.5 hours. More

by AKAZIMIR@OPTONLINE.NET
Recommend Dealer
No
Employees Worked With
Hi
Report | Print
May 12, 2023 -

BMW of Ramsey responded

Hello, It is unfortunate to see the wait time you experienced for your vehicles service. I would like to apologize for any inconvenience this may have caused you, and assure you this was certainly not our teams intention. I have shared this feedback with our team in hopes of improving future experiences. Should you wish to discuss further, please don’t hesitate to reach out. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Hello, It is unfortunate to see the wait time you experienced for your vehicles service. I would like to apologize for any inconvenience this may have caused you, and assure you this was certainly not our teams intention. I have shared this feedback with our team in hopes of improving future experiences. Should you wish to discuss further, please don’t hesitate to reach out. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Hello, It is unfortunate to see the wait time you experienced for your vehicles service. I would like to apologize for any inconvenience this may have caused you, and assure you this was certainly not our teams intention. I have shared this feedback with our team in hopes of improving future experiences. Should you wish to discuss further, please don’t hesitate to reach out. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Hello, It is unfortunate to see the wait time you experienced for your vehicles service. I would like to apologize for any inconvenience this may have caused you, and assure you this was certainly not our teams intention. I have shared this feedback with our team in hopes of improving future experiences. Should you wish to discuss further, please don’t hesitate to reach out. Jim Crowe 551.777.5590 Service Director

May 12, 2023 -

BMW of Ramsey responded

Hello, It is unfortunate to see the wait time you experienced for your vehicles service. I would like to apologize for any inconvenience this may have caused you, and assure you this was certainly not our teams intention. I have shared this feedback with our team in hopes of improving future experiences. Should you wish to discuss further, please don’t hesitate to reach out. Jim Crowe 551.777.5590 Service Director

May 10, 2023

My entire service experience was courteous, efficient, and first rate. I have been a customer of this dealership for years and will continue to be one in the future. More

by SIEGELFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Report | Print
May 12, 2023 -

BMW of Ramsey responded

Thank you for continuing to choose BMW of Ramsey as your preferred service center! We are more than happy to continuously provide you with courteous, efficient and high-level care. Until your next service is due, motor on!

May 12, 2023 -

BMW of Ramsey responded

Thank you for continuing to choose BMW of Ramsey as your preferred service center! We are more than happy to continuously provide you with courteous, efficient and high-level care. Until your next service is due, motor on!

May 12, 2023 -

BMW of Ramsey responded

Thank you for continuing to choose BMW of Ramsey as your preferred service center! We are more than happy to continuously provide you with courteous, efficient and high-level care. Until your next service is due, motor on!

May 12, 2023 -

BMW of Ramsey responded

Thank you for continuing to choose BMW of Ramsey as your preferred service center! We are more than happy to continuously provide you with courteous, efficient and high-level care. Until your next service is due, motor on!

May 12, 2023 -

BMW of Ramsey responded

Thank you for continuing to choose BMW of Ramsey as your preferred service center! We are more than happy to continuously provide you with courteous, efficient and high-level care. Until your next service is due, motor on!

May 10, 2023

Ted was a huge help and very knowledgeable! He got my x3 fixed very quickly. More

by Andrewd1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Betsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Pinero
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May 12, 2023 -

BMW of Ramsey responded

Hey Andrew, thank you for bringing you X3 to our team at BMW of Ramsey for service. Ted and team are happy to have had you back on the road in no time. Until your next visit, safe travels!

May 12, 2023 -

BMW of Ramsey responded

Hey Andrew, thank you for bringing you X3 to our team at BMW of Ramsey for service. Ted and team are happy to have had you back on the road in no time. Until your next visit, safe travels!

May 12, 2023 -

BMW of Ramsey responded

Hey Andrew, thank you for bringing you X3 to our team at BMW of Ramsey for service. Ted and team are happy to have had you back on the road in no time. Until your next visit, safe travels!

May 12, 2023 -

BMW of Ramsey responded

Hey Andrew, thank you for bringing you X3 to our team at BMW of Ramsey for service. Ted and team are happy to have had you back on the road in no time. Until your next visit, safe travels!

May 10, 2023

Jason was absolutely first class. Great timely communication, good advice and great, quick service. BMW as a rule is way too pricey on minor item fixes. More

by JOHNFINNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion, 5 stars
Report | Print
May 12, 2023 -

BMW of Ramsey responded

Hey John, thank you for this kind and honest feedback. Should you ever have any questions in regards to your service quote or potential discounts available, please don't hesitate to ask. Looking ahead, our team hopes to continuing provided you with this same high-level care.

May 12, 2023 -

BMW of Ramsey responded

Hey John, thank you for this kind and honest feedback. Should you ever have any questions in regards to your service quote or potential discounts available, please don't hesitate to ask. Looking ahead, our team hopes to continuing provided you with this same high-level care.

May 12, 2023 -

BMW of Ramsey responded

Hey John, thank you for this kind and honest feedback. Should you ever have any questions in regards to your service quote or potential discounts available, please don't hesitate to ask. Looking ahead, our team hopes to continuing provided you with this same high-level care.

May 12, 2023 -

BMW of Ramsey responded

Hey John, thank you for this kind and honest feedback. Should you ever have any questions in regards to your service quote or potential discounts available, please don't hesitate to ask. Looking ahead, our team hopes to continuing provided you with this same high-level care.

May 09, 2023

Hi 5 Service went well and Jason kept us up on everything that was going on with the car. More

by RSAN9780@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Software update, radio/gos hardware change
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May 15, 2023 -

BMW of Ramsey responded

Jason and the team here at BMW of Ramsey are happy to have kept you in the loop as we worked to carry out the necessary maintenance for your vehicle. We truly appreciate this positive review, and hope to have you back down the road.

May 09, 2023

professional, timely and courteous, the staff at BMW are always great to deal with, communicative, friendly snd timely. Pleasure to deal with 😊 More

by MERUTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doreen Gallahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Escada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Araque
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May 15, 2023 -

BMW of Ramsey responded

Providing our customers with communicative, friendly and timely service comes as a standard here at BMW of Ramsey, and we are so happy to have had the opportunity to share that standard with you. Our team appreciates your business more than you know, and we look forward to continuing to provide this high-level care at your next visit as well.

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