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BMW of Ramsey - Service Center

Ramsey, NJ

4.8
2,136 Reviews
Call Service Center (844) 701-8922

2,136 Reviews of BMW of Ramsey - Service Center

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May 09, 2023

The personnel are friendly and professional and the work was done in a timely manner. I was pleased to get a loner car. More

by am530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Marie Piserchia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

BMW of Ramsey responded

Thank you for taking the time to share the aspects of your recent service visit that you found most helpful! During your next appointment here at BMW of Ramsey, our team hopes to earn that fifth star. Until then, enjoy the road out there!

May 09, 2023

Loaner availability Car wash included with service. Good communication with service rep On time for pick up More

by BERT.CHEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who did my work - excellent
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May 15, 2023 -

BMW of Ramsey responded

Bert, we truly appreciate this list of items you have found to make BMW of Ramsey a 5-star service center! Our team is proud to provide each of these items, and we look forward to continuing to do so for years to come.

May 08, 2023

Excellent service work done in a timely manner which is extremely important to Al customers More

by PETER443585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

BMW of Ramsey responded

Hey Peter, providing you with quality and timely service was our pleasure, and we would like to thank you for taking the time to share this kind feedback for the team here at BMW of Ramsey. For any future maintenance needs, we hope you will continue to choose to work with our team.

May 08, 2023

Benjamin A took the time to help me with my service issues though there were challenges along the way. He tried his best to make me comfortable while the service team serviced my vehicle. There were so More

by NITIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Abramov
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May 15, 2023 -

BMW of Ramsey responded

Thank you for sharing this honest feedback following your vehicle's recent service with our BMW of Ramsey team. We are happy to know our team member, Ben, was able to see you through the entirety of your service while helping to advise you along the way. Looking ahead, we hope to have the opportunity to work with you again.

May 07, 2023

He is very nice to talk to, and introduced salesperson to me to make a conference about the new car's deal... More

by RSWWGU
Recommend Dealer
Yes
Employees Worked With
Hi
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May 15, 2023 -

BMW of Ramsey responded

Thank you for taking the time to review your experience with our team. We are happy to know your visit proved to be friendly and informative. If there is anything further our team can do to help, please don't hesitate to reach out.

May 07, 2023

Excellent service and fantastic customer experience. the car was repaired as promised. I had a loaner and the total time spent in the dealership was about 5 minutes. More

by ANDREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

BMW of Ramsey responded

Hey Andrey, thank you for trusting our team to provide quality and timely service for you and your vehicle. Working with you was a pleasure and we hope to have the opportunity to do so again soon.

May 07, 2023

When I got my car, all of my settings had been reset to factory settings (seat, saved radio stations, saved gps destinations) and my car was not even washed More

by SALAGDAMEO@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Ted
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May 15, 2023 -

BMW of Ramsey responded

Hello, Thank you for taking the time to share your concerns. I’m sorry to know the service performed on your vehicle caused a reset of some of your settings. When you are available, I would be happy to address this with you in more detail in hopes of regaining your confidence in our team. Please consider reaching out at the contact below, Jim Crowe 551.777.5590 Service Director

May 06, 2023

5 Professional efficent and helpful Service and repair were really well done great job Very pleased with your service More

by ROYJMILLER@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Ted contoleo
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May 15, 2023 -

BMW of Ramsey responded

We are happy to see you enjoyed your visit, Roy! Thank you for allowing our team at BMW of Ramsey the opportunity to work with you. In the future, we hope to do so again.

May 06, 2023

Service was fine but always try and push other repairs not critical at moment .and never was even given a cost for comparison More

by JP9956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Candela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

BMW of Ramsey responded

Hello, I regret to learn you felt this way as our team shared the assessment with you. I can assure you our goal is to simply ensure you are aware of our recommendations per BMW’s maintenance guidelines. When you have a moment, I encourage you to reach out to me directly so that I may address the continued questions you have. I hope to hear from you soon, Jim Crowe 551.777.5590 Service Director

May 06, 2023

Completely professional service. My service advisor Jason Sonion is fantastic. He treated my vehicle with great care and guided it to the technician with the most aligned skill set f More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
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May 15, 2023 -

BMW of Ramsey responded

Thank you for choosing to work with our team at BMW of Ramsey, Bill. We are happy to know our team member, Jason, provided you and your vehicle with excellent care. We look forward to continuing to provide top-notch service for years to come!

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