BMW of Riverside

The dealership staff went to bat for me and resolved my issues with BMW financial when they technically did not have to and I am thankful. issues with BMW financial when they technically did not have to and I am thankful. More

***UPDATE: Upon posting this review, Mr. Hughes (service director) got in contact with me and and offered to do whatever he has to to try to resolve my issues. He assured me that they made changes to the wa director) got in contact with me and and offered to do whatever he has to to try to resolve my issues. He assured me that they made changes to the way they run things internally, part of which includes implementation of better quality control. I decided to give them another chance. So far, I am very satisfied with the results. I am withholding giving them a 5 star rating for now because I want to wait and see if whatever changes they implemented will result in sustained quality control. As I said before, they are very polite and courteous people and it pained me to write a negative review. Hopefully the changes they implemented will allow me to redact my review in its entirety and write a positive 5-start one.*** I am only commenting on the service division of the dealership. I have no experience with sales, so I will not comment on it. To their credit, their customer service is good. The staff is very polite and courteous. But, that only masks a VERY SERIOUS problem. The work they did on my car is an abomination. They show no attention to details. I've had to return to the dealership multiple times to get simple issues resolved. I wish I could say this was a one time mishap... but I can't. I constantly have some sort of issues with their service and had to take it back/call them to get it rectified. Here are a few examples of their utter carelessness. -Around a year ago, my check engine light came on. Upon diagnosis, they determined it to be related to the vanos solenoids. They replaced them and billed me ~$800. I had CPO warranty and they flat out told me that this wasn't covered, despite visiting them a couple of times asking them to double check. In fact, they told me to take it up with BMW NA. When I called them, they said they stand behind whatever their dealerships say, but I was welcome to get a second opinion. I then took the car to Crevier BMW, where the service adviser offered to check Riverside's work and look into the warranty issue as a courtesy. After some confusion, they concluded that this should've been covered. Finally, my plight reached the higher ups at Riverside BMW and Charles Hughes, the service director at riverside contacted me and resolved this issue by refunding what they owed me. I've had a few minor problems in the past with them, but this was a major one, and despite having wasted my time and gas running around trying to get this resolved, due to Mr. Hughes' courtesy, I decided to give Riverside the benefit of the doubt and decided to give them another chance to redeem themselves. - Another issue arose a few months ago when I had them replace my windshield, fix a service bulletin issue with the transmission, and replace the blower assembly (for which, they had to take the entire dash and center console apart). These (except for the windshield) were again covered by the CPO warranty. NONE of these were done properly. There was glue on the sides that wasn't cleaned properly. Loose screws left on the dash, the e-brake assembly not put back properly, the power socket trim for the passengers not secured properly, and the transmission was still shifting roughly. The e-brake problem posed a very serious safety problem. Of course, after a few more visits, SOME of these issues were resolved more or less. The final nail on the coffin came last week. This was when I took it in because the iDrive system told me that my engine oil level was low. while I was at it, I asked them to replace the seatbealt buckle stopper button for the driver's seat belt, and look into the shifting issue and the windshield glue again. When i went to pick up the car, they ONLY adjusted the transmission and put on the button (which they charged me $50 for, something Crevier offered to do it for free). Despite me asking them if the oil had been topped off, they didn't even look at it. I found another long loose screw on my center console AGAIN. Another trip went by again, where they addressed the engine oil issue and the windshield glue issue, sort of. There is still some glue on the edges and it bugs me. Again, to be fair, after shooting out an email to Mr. Hughes, he responded, and we talked, but couldn't reach.. an agreement I guess. He offered to have one of his staff pick up the car, give me a loaner and fix the issues. While that will save me time, gas being ~$5/gallon, it isn't going to save me any money. I've Given BMW of Riverside plenty of chances and have been disillusioned by my experience there. It would be my most sincere advice to stay away from them unless you are a steadfast fan of the cookies the put out in the waiting lounge. More

Great guys, professional, and they make buying so easy and hassle free. No long arguments, no pushing and switching sales staff, straigh to the point with best deal. After sales no hurry to get you in the and hassle free. No long arguments, no pushing and switching sales staff, straigh to the point with best deal. After sales no hurry to get you in the car and going. They explained everythign and then made sure we understood it all. Took our calls 3 days later and went through more detail, then called back again to see how we enjoyed our new BMW. 100% satisfied. More

To Whom It May Concern: This letter is to provide feed To Whom It May Concern: This letter is to provide feed back on how the auto service at BMW of Riverside treats their customers: On December 14, To Whom It May Concern: This letter is to provide feed back on how the auto service at BMW of Riverside treats their customers: On December 14, 2010 I brought my new 2010 BMW 528i into the auto service to fix the front bumper after it sustained damage from colliding with the parking lot bumper. After set up an appointment two week prior, and talking to the advisor two days prior, the Advisor Darin at BWM at Riverside told me that I will get a car loan for one week (with 200 miles a day maximum). But when I came in, Darin told me that I can only loan the care for one day instead of the one week that was promised to me. When I asked him why you did not tell me this two days ago when I called in to confirm, he said that the BMW rule has changed THIS MORNING because the rate at Enterprice has increased to $79 a day. Next week I rent a car for my wife at the Enterprice Rent a Car for a Calldilac for $ 30 da day. I feel that I should have been notified in advanced so that I would not have to change my plans. I expected that I would receive a courtesy rental for one week, but ended up only getting a courtesy rental for only one day. While I do understand that policies may change, I am not happy about the way in which I was treated. I felt that the service Advisor Darin did not care about me as a customer. When I wanted to cancel the repair, Darin insisted that the bumper was already ordered and painted and that I would be billed for $900. When I talked to the Service Manager at BMW of Riverside and tried to explain my disappointment with the service, he basically told me the following: “You have two choices: One, leave the car here and bring back tomorrow or Two, bring the car back some other time”. (Basically, Take it or go home). He did not take the time to listen to what I had to say, and did not care about my frustrations regarding the situation. As my family and I have owned BMW’s previously, we are use to a high level of service and customer satisfaction. Therefore, I was truly disappointed by how I was treated. My wife takes her Mercedes to Walter’s Mercedes and receives phenomenal customer service. When I purchased my new BMW, I expected a similar level of service. I was planning on purchasing another 3 series SUV from BMW of Riverside, however, I may have to rethink my decision considering the service that was provided to me. I should tell my friends, my co-workers, Mercedes Walters at Riverside, Business Service Beaureau about how the Service Department at BMW Riverside treat the customer and ignored the feed back. Sincerely, Howard More