BMW of Rochester Hills

Extremely Friendly and Easy to work with! Due to an international relocation, I needed to sell my vehicle with little notice and Eric Lang was extremely helpful throughout the process. He was Due to an international relocation, I needed to sell my vehicle with little notice and Eric Lang was extremely helpful throughout the process. He was very easy to work with and the entire process went very smoothly. Eric and the team were even happy to have us bring our two puppies into the dealership when we were working through the process! Very professional and friendly team! More

Best Dealer Experience Ever! First Time Electronaut!!!! After renting and test driving all kinds of hybrid electric cars, and visiting 3 dealerships.... I finally made a decision to purchase the BMW i3.... After renting and test driving all kinds of hybrid electric cars, and visiting 3 dealerships.... I finally made a decision to purchase the BMW i3.... I emailed BMW of Rochester Hills for the BMW i3 Extended Test Drive, I promptly received an answer from Mary Anne Curcuru, the Client Services Coordinator whom stated that the Extended Test Drive Program had expired, but she invited me to stop by the dealership to meet Mr. David Griffin assuring me that he would take great care of me because he's the "i Model GURU" and He Know's Everything about That Car! That's all I needed to hear! Mary then provided a direct number to David and I was there in 45 minutes after speaking to him! Mr. Griffin then spent over an hour with me answering questions and providing information to me about each & everything I wanted to know concerning the car I wanted, with a detailed explanation. David plated up a new BMW i3 GIGA and we took a ride in it in very cold weather conditions. Not one time did I feel rushed about, or pushed into anything..... David Simply Knows His Stuff! I felt comfortable with my final purchasing decision even without the range extender option, because David took time to show me how each mode worked in slow motion which put my range anxieties to rest lol! I'll cut my review short with this final note "David Griffin and everybody that David personally introduced me to that worked on my financing package including Bob, the dealerships customer chauffeur whom picked me and my mother up to take possession of our new BMW i3 welcomed me into the Rochester BMW Family" Everything about that dealership including the the service people in it is "something kinda special" in a great way, and even the coffee is Just that good too! More

great experience, from a knowledgeable team! Richard and Matthew were a great team. All of our questions were answered with thoughtful responses. Overall the best car buying experience we have Richard and Matthew were a great team. All of our questions were answered with thoughtful responses. Overall the best car buying experience we have had! More

Great dealership and staff BMW of Rochester Hills was the best dealership around while I was looking into getting a BMW. The level of professionalism by the staff was like no ot BMW of Rochester Hills was the best dealership around while I was looking into getting a BMW. The level of professionalism by the staff was like no other. Tonya Murray's customer service was first-rate and she did her best to get me the best car with the best deal. I would defiantly recommend her to anyone as well as the dealership. More

Worst Customer Service AFTER Buying a Car They're really nice until you buy a car from them. After that, they are incredibly rude to their customers. I am really disappointed with BMW of Roche They're really nice until you buy a car from them. After that, they are incredibly rude to their customers. I am really disappointed with BMW of Rochester Hills and will no longer be recommending them to others. More

Thank you, Dave! I love my new BMW X1, David Griffin was extremely knowledgable. I have recommanded this dealership to my family and friends. Thanks, Dave! I love t I love my new BMW X1, David Griffin was extremely knowledgable. I have recommanded this dealership to my family and friends. Thanks, Dave! I love this vehicle, best way to start a New Year. More

Dream Come True I just wanted to thank David Griffin and the BMW Team of Rochester for making my dream car a reality! First Class Service!!! Thank you I just wanted to thank David Griffin and the BMW Team of Rochester for making my dream car a reality! First Class Service!!! Thank you More

Great Service This is my first BMW 5 Series. Mr. Brad Paris was able to evaluate my needs in first 10 minutes and started guiding me in the right direction. He was This is my first BMW 5 Series. Mr. Brad Paris was able to evaluate my needs in first 10 minutes and started guiding me in the right direction. He was able to fulfill all needs I had and we know it is sometimes extremely hard. I can firmly say that I had the best experience of my life in getting a car. Really enjoying the car, and getting ready for the second car (for my son) from BMW Rochester Hills. I will definitely recommend this place to my family and friends. Mazhar Jaffry More

Best purchase experience ever The dealership was a joy to work with. Richard treated us all like we meant something. He had patience, was always available, informative, accomodatin The dealership was a joy to work with. Richard treated us all like we meant something. He had patience, was always available, informative, accomodating, and was concerned that our experience was a good one. A true professional. It was the best buying experience I ever had.. Go see Richard today. You wont be sorry. More

"Exceptional service" Richard provided excellent service from start to finish. He was not pushy and made it easy. He was very knowledgeable about the X5, but also compe Richard provided excellent service from start to finish. He was not pushy and made it easy. He was very knowledgeable about the X5, but also competitor vehicles. We custom ordered a BMW X5 and Richard was in touch throughout the process. Richard was always available with prompt responses, even on weekends and off hours when he was not working. Even after we picked up the vehicle Richard is still texting us tips on vehicle use. I would definitely recommend Richard Bell and BMW of Rochester Hills. More