BMW of Rochester Hills

Completely Satisfied This is my first BMW and first experience with BMW of Rochester Hills. The staff is very professional. I worked directly with Tonya Murray, who was This is my first BMW and first experience with BMW of Rochester Hills. The staff is very professional. I worked directly with Tonya Murray, who was most helpful, even picking me up at home to get me to the dealership. The follow-up customer service is greatly appreciated. More

Amazing service This dealership was top notch! David went above and beyond to make sure I purchased the BMW I was most comfortable with. He gave me suggestions and hi This dealership was top notch! David went above and beyond to make sure I purchased the BMW I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a BMW the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend David Ugorowski to anyone who is looking for a new or used vehicle. More

Great Experience Purchased my first BMW. It was really good experience and good service, and I would highly recommend this dealership. I can't waiting to driver in sum Purchased my first BMW. It was really good experience and good service, and I would highly recommend this dealership. I can't waiting to driver in summer.Love it !!! More

Amazing customer service First BMW purchase. The purchase experience was outstanding. Worked with client advisor Frank Sandomierski. He was extremely knowledgeable, personab First BMW purchase. The purchase experience was outstanding. Worked with client advisor Frank Sandomierski. He was extremely knowledgeable, personable, and showed what I perceived as a true concern to make my purchase simple, honest and outstanding. I would not hesitate to recommend him. Thank you Frank and BMW of Rochester. More

Sammi was great and accommodating! Everyone was very friendly and Sammi went above and beyond to make sure I was happy and satisfied with my car purchase! I would definitely recommend h Everyone was very friendly and Sammi went above and beyond to make sure I was happy and satisfied with my car purchase! I would definitely recommend him. More

Service is a scam to extort money on fake repairs I have always had my car serviced at BMW of Rochester Hills. This latest time I was applauded and feel like I was involved in a scheme to extort money I have always had my car serviced at BMW of Rochester Hills. This latest time I was applauded and feel like I was involved in a scheme to extort money from me for unneeded repairs. I agreed to have regular maintenance items done and then a full inspection completed for my 75K service checkup. They of course did all the maintenance repairs prior to calling me and telling me I needed to replace my upper and lower oil pan gaskets and the oil pump as they were leaking. They also told me that I needed to replace the battery that they just replaced 2 ½ years ago that was no longer under warranty and those repairs alone were 6200.00. I immediately refused. They came back to me and said BMW said they would assist in the repairs and now the priced dropped to 3K. I said I still didn’t want to spend the money and asked if I traded the car in, what would they give me. The service rep came back saying the used car manager said with the needed repairs, they wouldn’t even want my car as a trade in and to check Kelly Blue Book. REALLY??? You don’t want a 30K car because of a 3K repair?? That is how you treat a BMW customer?? So then I decided to take my car to another repair facility that specializes in European automobiles. They ran a Die Test and said the oil pans were not leaking at all and the only thing leaking was a Vacuum pump which cost 1800.00 to fix. The other overwhelming RED FLAG is that when I picked up my car from BMW, there was no write up on the oil leak what-so-ever. I reached back out to the service rep and asked for it in writing and never got a response. That dealer has a scam going on and because of that, BMW just lost a customer for life. I would like to add that I think a refund on the maintenance repairs should be refunded to me as they should have contacted me about the other “major” repairs before doing anything to this car. More

Very nice and helpful David was very helpful and kind during the entire process. It was very easy to get a hold of him and he responded promptly?. He helped me find a car t David was very helpful and kind during the entire process. It was very easy to get a hold of him and he responded promptly?. He helped me find a car to fit my needs at a reasonable price and I would definitely recommend working with him. More

One of the best Sales people I have come across David was amazing to work with, I travel a lot for work and he made sure I was taken care of. I was seriously amazed at the level of service he provid David was amazing to work with, I travel a lot for work and he made sure I was taken care of. I was seriously amazed at the level of service he provided me and really helped me get the best car for my needs. They need more people like David in this industry! -Ziad Stephan More

Over and above the call of duty! I had just bought a used car one day ago and decided that I wanted an M car instead. One call to Sammi and with the help of Matthew , I am driving a g I had just bought a used car one day ago and decided that I wanted an M car instead. One call to Sammi and with the help of Matthew , I am driving a gorgeous red M3 !!! No dealership could have been so on top of their game!! More

Great Experience Purchased our second BMW from Frank Sands. He's a pleasure to deal with, prompt, thorough, and I would highly recommend. We purchased a convertible. Purchased our second BMW from Frank Sands. He's a pleasure to deal with, prompt, thorough, and I would highly recommend. We purchased a convertible...now we can't wait for warmer weather! More