BMW of Rochester Hills

Great Buying Experience Jason provided top-notch service from the 'just looking' phase to the final delivery of my vehicle. Throughout numerous visits, Jason remained very ca Jason provided top-notch service from the 'just looking' phase to the final delivery of my vehicle. Throughout numerous visits, Jason remained very calm and optimistic that I would have the Certified vehicle I wanted. I feel Jason gave the 'second effort' throughout the long process. Always professional, courteous and very knowledgeable about his products, he made the buying experience very easy and efficient. I would recommend Jason to anyone looking for a Certified vehicle. A+++ More

Great Experience Buying My First BMW Brad Paris was the best sales rep I have ever dealt with when buying a new car. Brad was very enthusiastic about helping me order my new 3 series wit Brad Paris was the best sales rep I have ever dealt with when buying a new car. Brad was very enthusiastic about helping me order my new 3 series with a manual transmission. Everything went smooth from the day I placed my order until the day I brought my car home. Also a special thanks to Jonathan Griffin for helping me learn the iDrive system. More

Great experience at BMW Rochester Hills. Sammi was great and made the experience of getting our new vehicle much better. We have gone to Sammi multiple times and are always impressed by his a Sammi was great and made the experience of getting our new vehicle much better. We have gone to Sammi multiple times and are always impressed by his attentiveness and level of customer service. Highly recommend him and BMW Rochester Hills. More

Awesome Service I just wanted to take a second to recognize how awesome Erick and everyone over at the BMW of Rochester Hills is. Erick made the process unbelievably I just wanted to take a second to recognize how awesome Erick and everyone over at the BMW of Rochester Hills is. Erick made the process unbelievably simple and easy for me as a life time ford driver he made it an easy switch. I would recommend anyone in the market for a BMW reach out to Erick and his team! More

Recommend this place for service. Very arrogant staff, pompous egoistic and snobbish that they work at BMW. Will not help you unless you are buying a car from them. I had taken my 2 Very arrogant staff, pompous egoistic and snobbish that they work at BMW. Will not help you unless you are buying a car from them. I had taken my 2006 BMW in for a check-up cause my mileage dropped several points. (report reads: acceleration and gas mileage have dropped please diagnose) 1. The representative when I went in was very arrogant made me wait for about 15-20 minutes even though he wasn't busy with another customer. 2. He suggested I do the diagnosis which should help me find my problem. 3. To run a simple OBD-II and a test drive they kept the car overnight. The next day I recievd a text from the representative that my car was done when I asked what was wrong he explained in a short text. When I asked him few more questions he was arrogant and rude by saying I can do "whatever I want with my car" Bottom line I paid $137 for a car wash & they couldn't find anything wrong with my car and said my oil pan gasket was leaking and that had nothing to with the drop in mileage. He didn't even take a minute to explain the report. I did some research on bimmer forums that MAF sensor may need some cleaning. I did that and boom everything was back to normal. Update : 2/3/2017 Don Cole got in touch with me and apologized for what happened. He offered to return the money since I wasn't satisfied with the service. I would definitely recommend this dealership since they have high quality standards. More

Great buying experience I found an X-3 on line after a search for CPO vehicles. I sent a message through BMW of Rochester Hills website and Maryanne reached out to me almost I found an X-3 on line after a search for CPO vehicles. I sent a message through BMW of Rochester Hills website and Maryanne reached out to me almost immediately. She arranged for me to work with Frank Sands. Frank was great to work with. He is very personable and he made the buying experience very painless. He had good knowledge of the vehicle. I would highly recommend Frank if you are looking for a CPO vehicle! More

Very good. My experience with my salesman erick was very good he really worked with me and made me very pleased and i very grateful. Thanks to all that made my d My experience with my salesman erick was very good he really worked with me and made me very pleased and i very grateful. Thanks to all that made my deal successful. More

Great support Brad helped me located the car which matched 99% of I wanted in a short period out of the stock, as immediate delivery is a critical component for my Brad helped me located the car which matched 99% of I wanted in a short period out of the stock, as immediate delivery is a critical component for my search. More

Ease of Entry into BMW Brand After months of research I recently purchased a Certified BMW wagon from Brad Paris at BMW of Rochester Hills. I have never owned a BMW before. Knowin After months of research I recently purchased a Certified BMW wagon from Brad Paris at BMW of Rochester Hills. I have never owned a BMW before. Knowing I had done all the research--Brad was nimble and with his deep product knowledge was quickly able to re-affirm my findings as well as provide a comparison to some other vehicles. Highly recommended for his BMW brain. More

Used Vehicle Purchase Frank reached out to me and through a few emails we were able to come to a deal on a used vehicle. Frank was very responsive and a pleasure to work wi Frank reached out to me and through a few emails we were able to come to a deal on a used vehicle. Frank was very responsive and a pleasure to work with. Our family is very happy with our purchase. More