BMW of Rochester Hills

A great dealership In October 2015 we bought a new 3 series Sport Wagon which was built for us in Germany. We worked with Erick Grabruck, whom we met with 3 times. He In October 2015 we bought a new 3 series Sport Wagon which was built for us in Germany. We worked with Erick Grabruck, whom we met with 3 times. He was courteous, knowledgeable and responsive. Jonathan Griffin gave us an excellent Encore training session. Wayne Youngblood, the general manager, was also very helpful and a pleasure to get to know. This dealership experience was head and shoulders better than any prior dealer experience we have had. I look forward to working with them in the future. More

THE BEST DEALERSHIP & STAFF OUT THERE! was extremely satisfied by the services of BMW of Rochester Hills. Especially from my sales representative Sammi Naoum. He is wonderful along with his was extremely satisfied by the services of BMW of Rochester Hills. Especially from my sales representative Sammi Naoum. He is wonderful along with his manager Matthew Vazana and the rest of the staff members I have met along the years. My experience there has always been very pleasant and have always left out of there feeling very satisfied. Whether it's from the service department or the sales people. Sammi Naoum has always helped me in choosing the right vehicle best suited for me, being this is my third BMW with him. I have dealt with other dealerships prior to becoming a loyal BMW of Rochester Hills fan and let me just say, no other dealer compares to this one. You feel very welcomed and greeted graciously and constantly making sure you're being taken well care of. I would definitely recommend this dealer to everyone interested in BMW. My sales rep Sammi is great and makes sure to put you in the best vehicle suited for you and goes over the features and helps in setting up the radio and much much more. Looking forward to my service visit. Thank you Sammi Naoum and sales manager Matthew for everything you helped me with I am extremely happy and satisfied with my X1 Lease Elaine H. More

awesome service since 2008 It is always a delight getting service here. Awesome customer service from everyone . Always feel welcomed.. My awesome sales person Brad keeps me co It is always a delight getting service here. Awesome customer service from everyone . Always feel welcomed.. My awesome sales person Brad keeps me coming back . Service here is the same as driving ultimate !! More

Excellent sales representative I randomly called the dealership with questions on a car and was fortunate to get Jason Anderegg as a sales representative. He was professional, very I randomly called the dealership with questions on a car and was fortunate to get Jason Anderegg as a sales representative. He was professional, very knowledgeable and excellent to work with. My call turned into a purchase and I will definitely be back in the future. More

Overseas delivery I had the pleasure of meeting Richard Bell who was a complete pleasure to work with on our trip overseas to pick up our new 6 series convertible. He I had the pleasure of meeting Richard Bell who was a complete pleasure to work with on our trip overseas to pick up our new 6 series convertible. He was always ready and willing to help us in any way possible and I will purchase from him again!! More

Great experience Last week my husband and I had leased our first BMW. Tonya Murray assisted us throughout the lease process. She was very patient with us and answere Last week my husband and I had leased our first BMW. Tonya Murray assisted us throughout the lease process. She was very patient with us and answered many questions we had efficiently. Tonya's outstanding customer service skills made this a very enjoyable experience. We could not be happier with the car and the excellent service. Thank you Tonya. Kathy & Slawek Suchocki More

Great Customer service Sammi provided great customer service, answered all of my questions efficiently and helped me out with my new car and provided me with the best price. Sammi provided great customer service, answered all of my questions efficiently and helped me out with my new car and provided me with the best price. More

Happy BMW driver Dave made the car buying experience easy and stress free. I am very happy with my car. This was my first BMW, won't be my last! Dave made the car buying experience easy and stress free. I am very happy with my car. This was my first BMW, won't be my last! More

Great experience David is very friendly and it was a great experience working with him. He addressed all of our concerns very patiently and worked with us towards buyi David is very friendly and it was a great experience working with him. He addressed all of our concerns very patiently and worked with us towards buying the right car in our budget. More

Superior Experience I took delivery of my new BMW approximately 2 months ago from BMW of Rochester Hills. My Sales Representative, Sammi Naoum, was very professional and I took delivery of my new BMW approximately 2 months ago from BMW of Rochester Hills. My Sales Representative, Sammi Naoum, was very professional and made sure that every detail was taken care of for me. I recently went back last week to meet with the BMW Genius, Jonathan Griffin, to learn a little more about some of the features of the car. The follow up visit was great and I was surprised at the end with a car wash and a fill up of my gas tank! Great job in embracing and succeeding in bringing back the lost art of customer service! Thanks, Christoper DiMarzo More