BMW of Rochester Hills

New Car I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care of you. My (3 month old) 2014 750LI was totaled due to major flood damage during the heaviest storm seen in our area in almost 100 years. Everyone did what they could to help and I ended up with a 2015 at a similar price to my 2014. They truly do support their customer base. Richard Bell was exceptional in working with me - and his follow-up after the sale was extraordinary. Most often sales persons forget you after the sale has been made. Richard actually gave me his cell number to call him any time, any day. I know he was serious because I did call him after hours with a couple of minor questions and he gladly answered them for me. He has constantly been there for my any needs or questions. Mike Tatti has been my normal service advisor for 8 years and all I can say is WOW, he really knows how to take care of his customers. Ditto for everyone I've ever dealt with. More

My Bavarian BMW experience Erick Grabruck is one of the best Client Advisors that I have met..he made everything hassle free for me..He gave me the best deal I could ask for wit Erick Grabruck is one of the best Client Advisors that I have met..he made everything hassle free for me..He gave me the best deal I could ask for without me giving a sweat to haggle with the price at all !! Thank you Erick for my BMW..I love it !! pls dont forget to call me when my Tow Eye Cover is ready.Thanks again. More

Sons first car I have purchased cars in the past from your dealership. I have always had a positive experience. Frank was a great guy and paid close attention to us I have purchased cars in the past from your dealership. I have always had a positive experience. Frank was a great guy and paid close attention to us even though it was a small deal. I would deal with Frank again for sure in the future. The only issue i have with the dealership as a whole is whoever details the cars does not do a very good job. The windows, knobs, air vents, and dash were not very clean not to mention the exterior. I have purchased many cars at other BMW and domestic dealers including Erhard. I would pay more attention to detail in the future. I picked up the car and had it detailed myself. More

Another great experience! In a potentially confusing situation where I had a vehicle to trade in and wasn't sure what I wanted to purchase, it was very comforting to have exper In a potentially confusing situation where I had a vehicle to trade in and wasn't sure what I wanted to purchase, it was very comforting to have experienced, knowledgeable and very friendly sales support from Erick. I am extremely pleased with my "new" to me vehicle and very much appreciated the follow up call from Erick where he inquired how I liked my "new" vehicle and if I had any questions. What was especially surprising was Erick offered to be a resource for me if I had any questions regarding the vehicle in the future! Overall, great sales experience! More

Excellent and efficient The best experience I have had leasing or purchasing a vehicle. The sales agent was very thoughtful and efficient before, during and after the leasin The best experience I have had leasing or purchasing a vehicle. The sales agent was very thoughtful and efficient before, during and after the leasing process. Excellent experience. More

Great Experience Buying a Certified 3-Series This is what the experience of buying a luxury car should feel like. Erick Grabruck, my sales advisor, was friendly and extremely knowledgeable. He This is what the experience of buying a luxury car should feel like. Erick Grabruck, my sales advisor, was friendly and extremely knowledgeable. He laid out all of the choices and information that was relevant for me and never pushed me in any direction, but instead sought to inform me so that I could make the decision myself. Dave, the finance guy, did the same thing - he described all extra protection packages and answered all questions but never pushed or tried to do a hard-sell. It felt like a normal business meeting - information and data are laid out, and then you make the best decision. I would definitely consider buying another car from these guys. It was a very easy process, they were wonderful people to deal with, and they were helpful, respectful, and up front about everything. Last month, I had a bad experience buying a certified Acura from an Acura dealership in Chicago. I wish I would have found BMW of Rochester Hills sooner - I would have ended up buying both of my cars from them. More

Welcome to the BMW family - not just a slogan The team at BMW of Rochester Hills considers customer service not just their job, but it's their passion. These guys don't just take care of you becau The team at BMW of Rochester Hills considers customer service not just their job, but it's their passion. These guys don't just take care of you because they might be able to sell you something and get a nice bonus, they're taking their job extremely seriously and provide genuine and great service. When they welcomed me to the BMW family, it did not just feel like a slogan. By that time they had already proven they really mean it, through actions, not just words. I feel taken seriously and will recommend this dealership to anyone who values great customer service. More

Purchase of a BMW 528 IX My lease on the 335 IX coupe was coming due in December . I was looking at a number of vehicles including BMW for the replacement. My previous BMW sa My lease on the 335 IX coupe was coming due in December . I was looking at a number of vehicles including BMW for the replacement. My previous BMW salesperson had left the dealership and I spoke with a new salesperson, Richard Bell. He was very knowledgeable about the vehicles and was very helpful to my wife and myself. He initiated a pull-ahead plan that meet my needs. I am now a satisfied owner of a BMW 528 IX sedan. More

Highly Recommend Erick Grabruck at BMW of Rochester Hills I recently purchased my first BMW—an X5—from Erick Grabruck at BMW of Rochester Hills. From the product to the financing to the service this has been I recently purchased my first BMW—an X5—from Erick Grabruck at BMW of Rochester Hills. From the product to the financing to the service this has been a terrific experience. This is an excellent dealership with outstanding service and I highly recommend these guys for your next purchase. Bottom line is that the X5 is an absolute blast to drive and the team at BMW of Rochester Hills made it happen. I am thrilled about the whole thing. BMW of Rochester Hills is a great place to buy a car and Erick Grabruck is a great guy to deal with. Great product. Great price. Great financing. Great service. More

BMW experience Rich & Matt made this one of the best car buying experiences ever. To begin, when the car model I initially was looking for was above budget, Rich Be Rich & Matt made this one of the best car buying experiences ever. To begin, when the car model I initially was looking for was above budget, Rich Bell found a likely replacement. When I mentioned a concern over the size, he went me a picture of his 6' 4" self laying down inside the hatch area of the car. Very unique very entertaining AND very demonstrative. Since, I won't buy a car w/o an overnight extended trial, he made it happen despite my distance from the dealership. I love the car except for a comfort issue that almost had me going to another brand. Rich scoured for inventory and found me my original request w/ almost all the features I wanted at budget. He never gave up. Upon delivery he was a gracious & entertaining host to my wife and son, staying late to accommodate our busy schedule. As for service, I unfortunately I picked up a screw in my tire the first week I had it. I need a car to go to a fairly distant customer meeting. Despite the fact the the tire insurance paperwork had not yet been processed by BMW corporate, they provided me a lower for my appointment & even a few days while they expedited the paperwork. My thanks to everyone at BMW of Rochester Hills. More