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BMW of Rochester Hills

Shelby Charter Twp, MI

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1,370 Reviews

45550 Dequindre Rd

Shelby Charter Twp, MI

48317

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1,370 Reviews of BMW of Rochester Hills

May 02, 2016

Utter disappointment They delivered a car that wasn't cleaned on the inside, was scuffed & scratched up on the outside and that broke down in less than a week. Awesome BM More

by jknight48067
Recommend Dealer
No
Employees Worked With
Scott Tanke
May 05, 2016 -

BMW of Rochester Hills responded

Mr. Knight, as discussed in our conversation yesterday, we are very sorry to hear that you have had a mechanical problem with your new car and we would still like to assist you in resolving the issue. Your demand for a repurchase of the BMW and now an update to your previous glowing review of our store is rather disappointing since you have refused any of our offers of assistance. Until there was a mechanical issue with your vehicle there had been no communication back to us that there were any condition issues on the vehicle at delivery. We believe this reaction to be premature. We are committed to customer satisfaction and have offered the following items to assist in repairing your trust in us. • We will provide a BMW loaner car and deliver it to you. • We will have your current vehicle picked up and brought to our dealership to assess the problem and determine what the mechanical issue is. • We will work with BMW corporate to determine if any financial consideration is due. • We will completely re-detail your vehicle to remove any scratches. We would ask that until we are provided an opportunity to assist, that you consider updating your review of our store and consider the initial experience that you referenced in the first review below. SUBMITTED ON: 5/2/2016 BY: jknight48067 "Scott was awesome! He was super helpful, super knowledgeable about the car, super friendly and pleasant to deal with, prompt with the communication and he got he a great deal. Best car shopping/buying experience I've had. Scott & BMW of Rochester Hills create an amazing experience." EMPLOYEES TAGGED: Scott Tanke 5.0 |

April 30, 2016

Great A very good experience wiith very helpful people who do everything they can to insure that the car buying process is hassle free! Would return to pur More

by Saelens, joy912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Youngblood, Sammi Naoum, Jonathan Carlini
April 30, 2016

Excellent Service Our dealer representative, Scott Tanke, was courteous, helpful and extremely knowledgable of our needs for a new vehicle. He went out of his way to More

by George21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Tanke
April 29, 2016

Very helpful I wasn't sure I was in the market for a BMW until I drove one. Tonya was very ptient and helped me find my match. I really appreciate it. More

by Yara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tonya Murray
April 29, 2016

BMW New car Came in to BMW and got great service. Sammi Naoim helped me find the right car at the right price. 1st car for myself thank you dad. Also Jonathin Gr More

by mathew BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Vazana, Sammi Naoum, Jonathan Carlini
April 28, 2016

Great Dealership! I have worked with this dealership for many years and am always accommodated with any requests. Sammi Naoum is a very knowledgeable client advisor an More

by spapas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Youngblood, Matthew Vazana, Sammi Naoum, Jonathan Carlini
April 28, 2016

Excellent Customer Service Just leased my first BMW (320 xi) at BMW of Rochester Hills. The entire experience was exceptional. The staff was cordial, and able to address all que More

by diman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bell, Brad Paris
April 28, 2016

Best experience in leasing a vehicle Recently I leased a BMW 528i from Brad Paris. I have been purchasing and leasing vehicle for years. The professionalism and customer service that I More

by Denise Chirco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Paris
April 28, 2016

My new x5 2016 msport Had excellent experience with BMW of Rochester hills. My second car for the family. Sammi Naoum was again excellent with taking care of us. Also the m More

by Jayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Vazana, Sammi Naoum, Jonathan Carlini
April 27, 2016

Great service! Great service and return call backs. The technology and precision of my new car is amazing along with the staff! I would recommend this dealer to othe More

by BLEEFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammi Naoum, Jonathan Carlini
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