BMW of Rochester

Glen in service helped me last week. Since has to be short… amazing!! Service dept is main reason we own 2 bmw’s. Thx Glen Since has to be short… amazing!! Service dept is main reason we own 2 bmw’s. Thx Glen More

Friendly, kind, pleasant, organized, went out of their way and went above and beyond my expectations. way and went above and beyond my expectations. More

This service was for a recall. My only complaint was my engine compartment had oil marks on places from the mechanic that should have been cleaned. My only complaint was my engine compartment had oil marks on places from the mechanic that should have been cleaned. More

Shout out for glen he has always been accommodating helpful. He makes my experience bringing in my car for questions or request very easy thank you. helpful. He makes my experience bringing in my car for questions or request very easy thank you. More

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Brandon Panzetta with BMW of Rochester. I started looking back in October of 2024 and just picked up my 2026 X7 M60I he was patient! With this being my first BMW Adam Marsh spent 2 hours with me going over my new vehicle before leaving... Both Brandon and Adam have reach out to see how everything was going.. The entire experience was a pleasure.. More

Unexpected zero power/drivetrain malfunction. Got it diagnosed pretty quickly considering the holiday weekend. Back on the road within a week, after waiting a couple days for parts: failed fuel p Got it diagnosed pretty quickly considering the holiday weekend. Back on the road within a week, after waiting a couple days for parts: failed fuel pump and/or bad control module. Communication was great. Pricing was fair for a dealership. Would recommend! More

Extremely helpful, professional, and attentive—made my BMW purchase smooth and enjoyable from start to finish! BMW purchase smooth and enjoyable from start to finish! More

Glen the service advisor was courteous and helpful. The work was done exactly as expected. The work was done exactly as expected. More

When you make an investment in any automobile, you want the confident of knowing you’re working with high caliber, knowledgeable and thoughtful people. The team at West Herr always exceed expectations! the confident of knowing you’re working with high caliber, knowledgeable and thoughtful people. The team at West Herr always exceed expectations! More

Very good service and friendly and helpful to all the customers. They keep you informed about your service. customers. They keep you informed about your service. More