BMW of Rochester

Patrick is one of the kindest service personnel I’ve ever met. He was a huge support. met. He was a huge support. More

I’ve had a very disappointing experience with BMW of Rochester regarding a persistent sunroof leak that has never been properly resolved. Shortly after purchasing my vehicle, I had a sunroof chip rep Rochester regarding a persistent sunroof leak that has never been properly resolved. Shortly after purchasing my vehicle, I had a sunroof chip repaired and was referred to Safelite. From that point on, I dealt with repeated water leaks and went back and forth between Safelite and BMW for over a year. Despite multiple visits, the issue was never correctly diagnosed or permanently fixed, even after being told multiple times that it was resolved. Eventually, I was told the sunroof seals were the issue and had them replaced more than once, but the leak still returned. During this time, I also feel I was not properly guided toward reputable repair solutions when BMW could not handle the issue themselves, leading to unnecessary and repeated windshield-related repairs. On top of that, communication and follow-through from BMW were very poor. I was also left without a response after escalating my concerns to corporate, and when I went to pick up my vehicle, it was not ready as expected. After getting it back, I discovered my personal belongings had been gone through and important tax documents were missing, which added even more frustration and concern. Overall, I feel there has been a serious lack of accountability, communication, and respect for my time and property throughout this entire experience. After more than a year of dealing with the same unresolved issue, I am extremely disappointed in how this was handled and even more disappointed with this being my experience as a first time BMW customer as a small business owner that takes transparency very seriously. More

The lease process was easy and efficient. Two visits, one to spec and order the vehicle and one to pick it up. Cameron did an excellent job explaining the options and programming them. Two visits, one to spec and order the vehicle and one to pick it up. Cameron did an excellent job explaining the options and programming them. More

Outstanding customer service with extremely attentive individuals in both service and sales. Would highly recommend for someone looking to purchase a BMW individuals in both service and sales. Would highly recommend for someone looking to purchase a BMW More

Easiest car purchase experience I've ever had. No pressure. Everyone was courteous and professional. No pressure. Everyone was courteous and professional. More

Professional, polite, and knowledgeable with effective listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were a listening. Attentive to our needs and requirements! Mike effectively prepared for our test drive and purchasing experience. He ensured we were aware of all the features for each model considered. Then, once we made the commitment to purchase his thorough preparation and explanation was outstanding. He then brought Audrey to us who provided a straightforward purchase closing process. She was well prepared, knowledgeable, polite and friendly. She walked us through this action, stopping and providing explanations when needed. Audrey was outstanding with her personal vehicle features and configuration set up process for my wife and I. More

The West Herr BMW dealer in Rochester, NY has been very responsive, reliable, and efficient in addressing any issues or concerns I have had with my 2014 328xi. Andy Hoban most recently has been very helpfu responsive, reliable, and efficient in addressing any issues or concerns I have had with my 2014 328xi. Andy Hoban most recently has been very helpful in keeping my car running well once again. More

Great service at BMW of Rochester. Prompt, professional, and the lounge is a comfortable place to get some work done while you wait. Ask for Andrew—he will take good care of you! Prompt, professional, and the lounge is a comfortable place to get some work done while you wait. Ask for Andrew—he will take good care of you! More

Sales people are tremendous! As a third time customer, I should know! Bought an Audi A 4, then years later, an X1, then 8 years later another redesigned X 1. Bob Thompson and tea As a third time customer, I should know! Bought an Audi A 4, then years later, an X1, then 8 years later another redesigned X 1. Bob Thompson and team are beautiful! More

Everyone is very professional and pay close attention to your needs. Don’t trust anyone else with my vehicle. Facility is spotless. your needs. Don’t trust anyone else with my vehicle. Facility is spotless. More