BMW of Rochester

This dealership has very friendly, knowledgeable and courteous staff. Service is completed accurately and in a timely manner. courteous staff. Service is completed accurately and in a timely manner. More

Kyle was helpful with my many questions about a continued service plan. I appreciate the waiting room and free coffee. service plan. I appreciate the waiting room and free coffee. More

Excellent customer service will return again. Everything went very well on my car. Thank you Everything went very well on my car. Thank you More

Easily taken care of, very well communication, and has been very reliable and trustworthy on everything wrong with my vehicle been very reliable and trustworthy on everything wrong with my vehicle More

I have gotten 4 vehicles from BMW of Rochester over the years, the latest a couple days ago, and my experience with the dealership and service center has never been anything but excellent. From test drivin years, the latest a couple days ago, and my experience with the dealership and service center has never been anything but excellent. From test driving, to sale, to maintenance, every staff member involved is professional, friendly, and helpful. The sales staff is skilled at matching customers to vehicles and tracking down vehicles meeting customer requirements if they do not immediately have the perfect vehicle in inventory. They do a great job with teaching customers to use the features of their new vehicle and are "on-call" if a customer needs help after they've taken a vehicle home. I was astonished at how responsive they are when called upon. It's easy to book service appointments and I'm very satisfied with the level and quality of service I get from this dealership. I highly recommend BMW of Rochester. More

Always focused on the needs and wishes of me, the customer. This applies to the whole experience from sales to service customer. This applies to the whole experience from sales to service More

Dropping off my car was quick and easy. Everyone was very helpful and kind. Picking up my car was also east. Everyone was very helpful and kind. Picking up my car was also east. More

My only complaint is I had an appointment for 9:30 and my car didn't enter the garage until 11:15. Everyone was professional and friendly. The waiting room was clean and comfortable. car didn't enter the garage until 11:15. Everyone was professional and friendly. The waiting room was clean and comfortable. More

Jeff P was very helpful in checking in for service, responding to my questions and helped with a speedy checkout. He is very professional. responding to my questions and helped with a speedy checkout. He is very professional. More