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BMW of Rochester

1.0

5 Lifetime Reviews

4250 West Henrietta Road, Rochester, New York 14623 Directions
Sales: (585) 359-7373

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5 Reviews of BMW of Rochester

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October 12, 2017

"Woman Haters"

- vjemison

Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.

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Recommend Dealer
No
Employees Worked With
Doug
December 13, 2016

"Overpaid incompetent mechanics"

- Donttreatmebad

BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.

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Recommend Dealer
No
Employees Worked With
Rather not name names
March 25, 2016

"Lease of new X5"

- Celine123

Excellent Customer service We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me. Great Job !

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Recommend Dealer
Yes
Employees Worked With
Sammi Naoum
July 01, 2012

"Dave Wells our client advisor was amazing and assisted us..."

- annakud

Dave Wells our client advisor was amazing and assisted us with all of our needs! He even came in on his day off to complete our delivery because it was more convenient for us. Amazing people at BMW of Rochester, highly recommended!

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Recommend Dealer
Yes
Employees Worked With
David Wells
April 11, 2011

"My wife and I took delivery of our 2011 BMW X5d back in..."

- pwrfuljedi

My wife and I took delivery of our 2011 BMW X5d back in January. Eric Eismann was our sales person. I would highly recomend him and the dealership to any one considering a BMW. I have purchased many cars in Rochester and this is my third BMW and by far this was the best experience. The new ownership (West-Herr) of BMW of Rochester has trans formed that dealership into RockStar status. I will be taking delivery of my new 2011 BMW 335d in about two weeks, this time working with Mike Nixon. He was awesome too. This dealer will never let you down. So wheather you go see Mike or Eric, you are gauranteed to get the best service. Thank you West Herr for hiring such a great team. The Jedi

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Recommend Dealer
Yes
Employees Worked With
Mike Nixon, Eric Eismann
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