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BMW of Rochester

Rochester, NY

4.7
151 Reviews

4250 West Henrietta Road

Rochester, NY

14623

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Showing 151 reviews

May 22, 2025

This was my 1st experience with the dealership. I found an effective polite and on-time service execution. More

by hariprasad14534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t renember
May 20, 2025

Brianna was very helpful and courteous as was all the people I came in touch with. Service as always very good. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
May 14, 2025

Service is excellent top of the line keep up the good work.. Nicholas thank you. More

by sharonyvetteturner@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Delettera
May 02, 2025

Dealership was very clean and well kept. The staff was all pleasant and willing to help the best they could. Didn’t feel rushed or anything throughout the whole process. More

by ashleybertollini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Panzetta, John, Adam
April 11, 2025

Andrew made the buying experience at BMW of Rochester very easy. He greeted me at the door when I arrived for my test drive appointment, and took me to meet the general manager. We then sat down and sta More

by Ron G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Guesno
March 25, 2025

My second time to visit for service . Last August I tried the virtual appointment, did not go well. Went to direct dealership service asking for oil change, brake fluid flush and check an More

by calvinames46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
B. Wing, service advisor; Bobby general manager
February 18, 2025

Clean and plentiful coffee. Friendly from the time I walk-in. Glad I wasn’t made to think I needed something other than oil change. Senior on fixed income. More

by Dianne Ragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
January 25, 2025

Easily scheduled an appointment for service, and the service was performed very well. The technician provided a video, and the Service Advisor provided recommendations for follow up service. Very prof More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Palm
January 20, 2025

Greated me upon arrival. Did service in an acceptable amount of time. Washed car but did not clean floor mats inside the car. I had a few tech questions so they arranged for More

by LRC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey, service desk 2 people
December 09, 2024

BMW of Rochester has top notch service. Tires and brakes were installed in a timely manner. Jeff was very courteous and took the time to explain all the work that was done on my vehicle More

by Mscher1047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and the girl who set me up with a loaner.
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