
BMW of Rochester
Rochester, NY
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Great experience with our first vehicle service. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. More
We have purchased four vehicles from these guys, and honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. h honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. has sharpened their stick too, and the updated to the physical amenities and human customer interactions is excellent. Highly recommended. More
Great experience all the way through. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. More
Kyle was great. He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair wa He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair was double at the dealership than independent garages. I think West Herr needs to rethink the pricing structure. Disappointing. Overall, Kyle was great and West Herr is a good dealership to buy your cars and service if still under warranty. Beyond that the pricing is way too high for repairs More