BMW of Rochester

Jeff Palm and Doug Martin in the service department are an absolute pleasure to work with an absolute pleasure to work with More

Terrible experience buying new X3. We were contacted by several people in sales and asked for the same information over and over. Bob and his “assistants” worked poorly together (Andr We were contacted by several people in sales and asked for the same information over and over. Bob and his “assistants” worked poorly together (Andrew & Nathan) with little to no communication between them.. Bob was to return plates from trade in to DMV but didn’t even know where they were once we left dealership. I had to email him two days later to ask where the receipt was for the surrender. We purchased a $55,000 vehicle and I would expect a LOT better service. Very disappointed with entire process More

After 40+K miles, our 2019 X3 alerts indicated that brake pads needed to be checked as well as tire pressure. Since it also needed an oil change, brought the car in early for servicing. The rear brake rotor pads needed to be checked as well as tire pressure. Since it also needed an oil change, brought the car in early for servicing. The rear brake rotors were slightly rusted causing premature wear on the pads. Even though we have an extended warranty which doesn't cover wear parts, to our surprise the dealer replaced the rotors and pads at no charge. As this is our first BMW, we will certainly consider this dealer for our next car purchase. More

Great experience with our first vehicle service. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. More

We have purchased four vehicles from these guys, and honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. h honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. has sharpened their stick too, and the updated to the physical amenities and human customer interactions is excellent. Highly recommended. More

Very cordial and energetic with a happy atmosphere, very attentive and informative, also timely fashion. attentive and informative, also timely fashion. More

Always a great experience. Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! More

Great experience, most helpful in every way. I would absolutely purchase another vehicle from them. I would absolutely purchase another vehicle from them. More

Great experience all the way through. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. More