BMW of Rochester

After 40+K miles, our 2019 X3 alerts indicated that brake pads needed to be checked as well as tire pressure. Since it also needed an oil change, brought the car in early for servicing. The rear brake rotor pads needed to be checked as well as tire pressure. Since it also needed an oil change, brought the car in early for servicing. The rear brake rotors were slightly rusted causing premature wear on the pads. Even though we have an extended warranty which doesn't cover wear parts, to our surprise the dealer replaced the rotors and pads at no charge. As this is our first BMW, we will certainly consider this dealer for our next car purchase. More

Great experience with our first vehicle service. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. Everyone we have dealt with at this dealership has been very helpful. Jeffrey, our service advisor, was extremely helpful and proactive. More

We have purchased four vehicles from these guys, and honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. h honestly, they continue to up their game. Bob in sales, two younger guys, Evan and Colin have been super helpful with odd-ball stuff. Service dept. has sharpened their stick too, and the updated to the physical amenities and human customer interactions is excellent. Highly recommended. More

Very cordial and energetic with a happy atmosphere, very attentive and informative, also timely fashion. attentive and informative, also timely fashion. More

Always a great experience. Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! Kyle is very nice and knowledgeable. Redesigned waiting area is welcoming and comfortable. Thank you! More

Great experience, most helpful in every way. I would absolutely purchase another vehicle from them. I would absolutely purchase another vehicle from them. More

Great experience all the way through. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. Faith was helpful, professional and pleasant to work with. I would highly recommend this dealership. More

Courteous Knowledgeable Professional and a seamless buying experience. Mason Smith has sold us two BMW’s and both times were consistent. buying experience. Mason Smith has sold us two BMW’s and both times were consistent. More

Oil change took almost 3 hours despite scheduled appointment. Poor communication. Disorganized due to dealership construction. appointment. Poor communication. Disorganized due to dealership construction. More

Kyle was great. He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair wa He was kind, thoughtful and attentive. I appreciated all of his details and explanations relating to my car. My issue was the cost of the repair was double at the dealership than independent garages. I think West Herr needs to rethink the pricing structure. Disappointing. Overall, Kyle was great and West Herr is a good dealership to buy your cars and service if still under warranty. Beyond that the pricing is way too high for repairs More