BMW of Rochester

When you make an investment in any automobile, you want the confident of knowing you’re working with high caliber, knowledgeable and thoughtful people. The team at West Herr always exceed expectations! the confident of knowing you’re working with high caliber, knowledgeable and thoughtful people. The team at West Herr always exceed expectations! More

Very good service and friendly and helpful to all the customers. They keep you informed about your service. customers. They keep you informed about your service. More

Excellent and timely service and knowledgeable service reps. The facility is clean and up to date. I recommend them for service reps. The facility is clean and up to date. I recommend them for service More

Both Andy and Doug Martin were very professional, courteous, and respectful in advising what is needed to be done. courteous, and respectful in advising what is needed to be done. More

Great service. Good products. All staff were helpful and pleasant for potential purchase. Thank you all. Good products. All staff were helpful and pleasant for potential purchase. Thank you all. More

This was my 1st experience with the dealership. I found an effective polite and on-time service execution. I found an effective polite and on-time service execution. More

Brianna was very helpful and courteous as was all the people I came in touch with. Service as always very good. people I came in touch with. Service as always very good. More

Service is excellent top of the line keep up the good work.. Nicholas thank you. work.. Nicholas thank you. More

Dealership was very clean and well kept. The staff was all pleasant and willing to help the best they could. Didn’t feel rushed or anything throughout the whole process. The staff was all pleasant and willing to help the best they could. Didn’t feel rushed or anything throughout the whole process. More

Andrew made the buying experience at BMW of Rochester very easy. He greeted me at the door when I arrived for my test drive appointment, and took me to meet the general manager. We then sat down and sta very easy. He greeted me at the door when I arrived for my test drive appointment, and took me to meet the general manager. We then sat down and started to discuss the details of what I was looking for. He was very knowledgeable about the X3 because he owns one himself. That made it quite easy for our discussion. The car I was exactly interested in looking at and driving was not delivered to the dealership yet, so we went for a ride in a comparable vehicle. He allowed me to drive as far and as much as I wished. So the ride was very nice. We then went back to the dealership to talk about the numbers. After a few trips to the manager's office, we were able to come up with a deal that worked for both sides and we finalized the purchase.  The car was delivered to the dealership 3 days later. Andrew got the car and the paperwork ready and I picked up the car the next afternoon. I only spent a short amount of time that day with Tom in the finance office. I was pleased that there was no pressure by him to sell me any additional items in which I was not interested. Andrew and I spent quite a bit of time in the car setting it up for me and going over a lot of the technology. It was very helpful. After the delivery, I had a couple of requests for paperwork of which I did not make a copy, and Andrew was happy to send them to me. I rate this dealership, and especially Andrew, a 10 out of 10. More