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BMW of Rochester

Rochester, NY

4.7
148 Reviews

4250 West Henrietta Road

Rochester, NY

14623

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Showing 148 reviews

October 24, 2024

Phil Micheljohn is awesome - always polite and accommodating- and a true professional - He and the Dealership West Herr BMW of Rochester are the best. More

by scott.ziccarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
October 24, 2024

Nick is the service person I always ask for because he is very patient with my explanations of the vehicle’s problems He is professional and understanding. All his actions to assist me are truly appreciate More

by david36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
October 17, 2024

Patrick in service was great. Very efficient and courteous. Knowledgeable of product. I will be back. More

by dlsharp11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Quayle
October 16, 2024

Another great experience at BMW of Rochester - West Herr. My appointment for an oil change and cabin air filter was scheduled for 1pm. I checked in, grabbed a complimentary coffee and before I could fi More

by Markmo2ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Quayle
October 15, 2024

I am extremely disappointed with the service at BMW of Rochester. I drove 2 hours for a scheduled appointment specifically to address a tie rod issue, which I clearly mentioned over the phone when booking More

by Mohammad Hassan Ukasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nit remember their names
October 14, 2024

First class experience all the way through! Robert Thompson and Mason Smith made purchasing my new car easy and pleasant. Thank you for the seamless transition into my new 2025 X3. Highly recom More

by Carlo P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Thompson, Mason Smith
October 03, 2024

Mike is very knowledgeable about the BMW products. Very professional and found a company discount for me. Will order a M8 from him soon. Love my X5M60i. More

by ddemaio1
Recommend Dealer
Yes
Employees Worked With
Mike m
October 01, 2024

Every aspect of buying my BMW X5 was exceptionally great. Bob offered an excellent deal and took the time to make sure all went well going forward with the sale. He arranged to deliver the car to our house. More

by danielnolan42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob sales, Derrick delivery and explaining all aspects of car.
September 17, 2024

All were. Wry good and knowledgeable. The sales person was very friiendly. and answer red my questions we’ll. More

by gsm19481
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
September 07, 2024

Everyone from Shauna to Mike to Derek to Joe and GM Bobby were AMAZING. They were all helpful, friendly, accommodating and professional! Out of 10 - for the best, I’d give each one a 12+!!! I would recommend More

by jcw0993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Molleno my salesman, Derek his assistant, Joe the F&I guy and GM Bobby. It all started with Shauna, wish I had met her.
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