BMW of Rochester

The service tech was great got me right in on short notice to address a tire issue just as the weather had turned for the worst so Great job and well done with the customer service notice to address a tire issue just as the weather had turned for the worst so Great job and well done with the customer service More

Very easy and smooth buying experience. Staff was helpful and happy. Worth the drive out there. Thank you Conner! Staff was helpful and happy. Worth the drive out there. Thank you Conner! More

Friendly, helpful, knowledgeable and flexible. Andrew took the time to understand what I was looking for and to explain my options. He showed me several vehicles so I would have an idea of what Andrew took the time to understand what I was looking for and to explain my options. He showed me several vehicles so I would have an idea of what to expect. He fully explained the ordering process and time frame. On delivery he was able to meet my time requirements and at pickup explained the unique features of the new vehicle. More

Jeff one of the service dept. coordinators, is such a good person. He has accommodated me with emergency service and schedules more than once. It was such a relief. He takes time coordinators, is such a good person. He has accommodated me with emergency service and schedules more than once. It was such a relief. He takes time needed to explain repairs and offers options rather than pushing services more than necessary. Communicates timely and reliably. All critical for not dreading to have to have the car serviced. Thank you Jeff. More

On my recent visit to the service center I needed an oil change, air and cabin filters, brake fluid flush and a recall update. Because there was so much to be done I requested a loaner vehicle. The servic change, air and cabin filters, brake fluid flush and a recall update. Because there was so much to be done I requested a loaner vehicle. The service team took care of all of these items and also washed my car in under 2 hours. I elected to pass on the loaner and wait at the dealership while having a beverage on the house. I will be trading in my 2020 X3 in about 12 months and I'm pretty certain I'll be getting another one from West Herr. More

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Andy is always great to work with. Service department is efficient. Will use their service department again. Service department is efficient. Will use their service department again. More

Thorough attention to detail and courteous from start to finish. They made the buying experience hassle free. finish. They made the buying experience hassle free. More

This was an amazing experience to purchase a vehicle from this location. Everyone was friendly and respectful. They truly valued your time and gave the best experience ever. this location. Everyone was friendly and respectful. They truly valued your time and gave the best experience ever. More

Most helpful and considerate. Great service and follow up. Very efficient. Wouldn’t go anywhere else. Great service and follow up. Very efficient. Wouldn’t go anywhere else. More