BMW of Rockville

This is my first routine service on this lease (which is my 3rd consecutive 3 Series BMW leased from VOB -- now BMW of Rockville). Everything from the reminder that prompted me to call, to the appointment, my 3rd consecutive 3 Series BMW leased from VOB -- now BMW of Rockville). Everything from the reminder that prompted me to call, to the appointment, drop-off and speedy checkout represented the best in customer care. Professional through and through. The sales experience and service experiences (minimal though they are) are among the top reasons I keep coming back to this dealer for my new cars. More

Some people dread the experience of going to the dealer to purchase a new car, but that is only because they haven't met Willie. Right from the start I knew that he would be a straight forward guy. He dres to purchase a new car, but that is only because they haven't met Willie. Right from the start I knew that he would be a straight forward guy. He dressed, acted, and spoke professionally to his customer without any hint of a sales advisor. It was almost as though I felt like I was talking to an old friend, one that I didn't have to play hardball with. I explained to him exactly what I was looking for and he laid my options out on the table. While other BMW dealers treated me as though I didn't know what I was talking about, Willie heard me out and did everything in his power to make it happen. He maintained integrity and honesty that is typically not synonymous with car dealers. He never sugarcoated, lied, or promised something that he could not deliver. I believe that everything happened like it was agreed upon in the end solely due to Willie's efforts to fight for the consumer. I would go back to him in a heartbeat to buy my next BMW, no matter where he goes. Thanks Willie! More

David was by far the best sales rep I have ever worked with. He truly made my experience as smooth as possible - paying great attention to detail and making sure all my requests were met. He was always ex with. He truly made my experience as smooth as possible - paying great attention to detail and making sure all my requests were met. He was always extremely quick to respond to any emails/phone calls and was very kind, knowledgeable, and fun to work with. Once I made my purchase, David continued to follow up with me to make sure all my needs were met and the car was to my satisfaction. I have since recommended David to my friends who are interested in purchasing a BMW and will continue to do so. More

This is a great dealership. My family has been buying cars from VOB and now BMW of Rockville for almost 15 years. We have been working with Jeff Doss for about three years now and he is great to work wi cars from VOB and now BMW of Rockville for almost 15 years. We have been working with Jeff Doss for about three years now and he is great to work with. He is extremely knowledgeable and is very responsive whenever we have a question. I have dealt with many service advisors in the past and he is def. one of the best. The cars are only as good as the service and Jeff has def. made it a very enjoyable experience and I look forward to many more great years of service ahead. More

My experience at BMW of Rockville was terrific from start to finish! It began with requesting a quote on BMWUSA.com for a basic, new x3-28i, with two options my wife and I wanted, within 25 miles of the zip to finish! It began with requesting a quote on BMWUSA.com for a basic, new x3-28i, with two options my wife and I wanted, within 25 miles of the zip code 20007. Multiple dealers followed up. Angela followed-up over email on behalf of BMW of Rockville. We came in to test-drive the car and brought our 2.5 year old son. BMW of Rockville let my wife and I drive the car with our child-seat in it, which was a surprisingly, unexpected nice thing to do. After test driving, we said that we wanted to think about over the next few days. Absolutely no pressure was put on us to buy on the spot, nor were there eye-rolls or sighs. Angela pleasantly said to let her know if we had questions. I followed up with her over email and began to talk price. Never once did she try to sell us some extra option or a package that we did not want. Most impressive, she was willing to give me quotes over email. Angela was completely honest and always gave us the price, broken down by the car, taxes and tags and delivery fee, so that we knew exactly what we were looking at. No other dealer would do that. It was always a phone call or request to come in. And even though repeatedly saying I wanted the total price, they would give me a quote, and then when I asked if that was 100% total, they would say, oh no, there is this fee and that fee too, "which is standard..." When another dealership gave me a price lower than BMW of Rockville, Angela said they'd match it, and they did. When I told Angela we were ready to buy the car, she offered to do it over email/fax/phone if that was more convenient, given we live in downtown and DC and I work there too. I told her I preferred, for various reasons, to come up to the dealership Saturday morning. When I did, the whole process took less than 30 minutes and could not have been more pleasant. No fees mysteriously appeared on the final invoice for signature, no pressure was put on to add some feature everyone has to have. My experience was terrific from start to finish, thanks to Angela. I recommend BMW of Rockville, and asking for Angela Decint! More

Willie was an outstanding contact to work with. He was quick to return calls, but far from pushy, and I know that he gave me a good deal. I couldn't be happier with the experience I had dealing with BMW quick to return calls, but far from pushy, and I know that he gave me a good deal. I couldn't be happier with the experience I had dealing with BMW of Rockville. More

I just leased my second BMW from Karen Cruz. Well, BMW of Rockville. But the name of the dealership does not matter. For me, the most important is my relationship with my dealer. Karen is great: she is nice, Rockville. But the name of the dealership does not matter. For me, the most important is my relationship with my dealer. Karen is great: she is nice, friendly, has a sense for humor and, most importantly, keeps me realistic. She is not there to just sell as expensive car as possible, but tries hard to meet client's realistic needs. This is what I appreciate and respect most. That's why I go back to Karen, not only when I need a new car, but also just for a visit and chat. I hope BMW of Rockville will treat her nice. Because I will follow Karen; wherever she goes, I go. More

Only came to your dealership because Roxane. I used to go to BWM of Arlington. I have followed her (3rd car) because she is wonderful. go to BWM of Arlington. I have followed her (3rd car) because she is wonderful. More

Alberto is knowledgeable, friendly, personable, and straightforward. He clearly knows cars and BMWs in particular. He gave us an efficient quick tour of the car and even lent us a cable to test out t straightforward. He clearly knows cars and BMWs in particular. He gave us an efficient quick tour of the car and even lent us a cable to test out the ipod connection. Negotiation was straightforward. An all together pleasant experience. More