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BMW of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.7
1,729 Reviews
Call Dealership (844) 584-0924
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1450 Rockville Pike

Rockville, MD

20852

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Showing 1,729 reviews

April 16, 2023

Waited far longer than promised. 1 service request (right rear turn signal bulb) omitted. Car not washed. More

by bayobadmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Clark
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Apr 26, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 885-8171. We hope to hear from you.

Helpful
April 15, 2023

Service was great, greeted and sat in waiting area. They have coffee machines to offer. More

by Robynrgalliano
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but very pleased with him
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Apr 26, 2023 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 14, 2023

Such an easy process. Made appt, dropped off car, my service associate JC was fantastic and made it a breeze. This was my first appt after starting my lease and I was tak More

by leveej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Rodriguez
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Apr 26, 2023 -

BMW of Rockville responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Rockville and we hope to be of service again in the future.

Helpful
April 12, 2023

My service writer was excellent. Very professional and knowledgeable. Nice guy. Above all, extremely helpful. Kudos to Mr. Jose Miranda. I could not have asked for a better person. More

by abou.funna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
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Apr 26, 2023 -

BMW of Rockville responded

Hi Abou, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 12, 2023

Outstanding service! Jaime and Jared were absolutely incredible! Best BMW dealership experience I have ever had. I would highly recommend this dealership. 15/10!!! More

by jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime, Jared
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Apr 26, 2023 -

BMW of Rockville responded

Hi Jake, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 12, 2023

Great visit. Prompt effective and efficient service. It couldn’t have gone better. Diagnosed and repaired in two hours. More

by JRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Apr 26, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 12, 2023

Juan Carlos, the service adviser, and rest of the team were extremely helpful, knowledgeable, and attentive. A high quality Team and excellent service! More

by PVM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
Report | Print
Apr 26, 2023 -

BMW of Rockville responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 12, 2023

Great experience buying from BMW Rockville. Beautiful facility. Best price and service.Patrick was professional and knowledgeable. He took time to go over everything and followed up with me. 5 More

by Leocsyuen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 26, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
April 11, 2023

Was able to dropped my car earlier than appointment time. They took good care of me . Good team Excellent service More

by yang1301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Apr 26, 2023 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 11, 2023

Customer Service Spot on! Great People, if you’re planning to get your new car, Highly recommended! More

by csonny2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Taylor
Report | Print
Apr 11, 2023 -

csonny2 responded

First time at a this Dealership. No regrets. Great Customer Service. Highly recommended!

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