BMW of Rockville

I went to dealer for changing brake fluid because the car dashboard alerted about it. then the service specialist said microfilter needed to be changed as well when I checked in. that was ok. Later, he calle dashboard alerted about it. then the service specialist said microfilter needed to be changed as well when I checked in. that was ok. Later, he called me and said he suggested to change battery because it had 4 years though it was still working ok. that was ok as well for me. the job was done in about 2 hours. but when I picked up the car, I found a big scratch on the left front bumper. when I talked to service specialist, he said it was there before I handed the car over. that made me very upset because I was pretty sure it wasn't. I just repaired both front and rear bumper recently and they were new. he even looked all pictures he took when I arrived at service garage and couldn't provide me the evidence (dealer took pictures around the car.) Later he drove the car to inside and did something after I argued with him for several minutes. so, the scratch was covered and not be seen. I am feeling uncomfortable now. One, I know it was a temporary solution and it will come back later. Two, about the words he said the scratch was there before, which I am certain it was not. How can I trust such guy who was not honest. I am a long time customer and has been in this dealership for over 14 years. it is very disappointment. More

I was very happy with my service at BMW of Rockville. I worked with Jarred, who took care of 75,000 mile service and brake pad replacement I needed. Jarred also took care of the recall that was needed fo I worked with Jarred, who took care of 75,000 mile service and brake pad replacement I needed. Jarred also took care of the recall that was needed for my vehicle. He looked for and applied some discounts. The car was ready when they said it would be. More

I had my regular service done plus tire rod replacement with accompanying alignment and rotation. Was a pleasant experience. My advisor, Mr. Clark, is the best. with accompanying alignment and rotation. Was a pleasant experience. My advisor, Mr. Clark, is the best. More

Had a wonderful experience buying a used car from this location. My salesperson Bryan was helpful, friendly, and communicative. He noticed a minor issue with my car before he sold it to me (a screen was g location. My salesperson Bryan was helpful, friendly, and communicative. He noticed a minor issue with my car before he sold it to me (a screen was glitching, nothing wrong mechanically speaking), he advised me that if I bought the car, they would fix that issue for me at no cost. He was true to his word and the issue has been resolved. They even gave me a loaner car to use while mine was being worked on. I'm very happy with my experience here and would recommend them to anyone. More

Very clean and helpful getting my cpo bmw prepared and ready for delivery. Great attention to the customer ready for delivery. Great attention to the customer More

Juan Carlos Rodriguez, BMW service advisor, provides excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can und excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can understand. More

Service Advisor Zachary was excellent, great communicator and great follow-up. He successfully navigated a third-party warranty repair. and great follow-up. He successfully navigated a third-party warranty repair. More

Made it easy to do business and took great care of me during my purchase! during my purchase! More

Experience with this dealership has caused my complete anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer. I have already escalated my concerns to BMW headquarters and plan on continuing expressing my concerns with how my vehicle was handled, managed, and serviced. More

Great experience with BMW Rockville. Customer service is the best I have dealt with in a long ty Customer service is the best I have dealt with in a long ty More