BMW of Rockville

My service was just as advised it would be when I dropped off my car. No more or less. off my car. No more or less. More

Brian Yuen is excellent to talk with and he was very patient with me since I am deaf. Brian and I talked about some tips and what kind of cars and narrowed down what kind of cars I was looking for and w patient with me since I am deaf. Brian and I talked about some tips and what kind of cars and narrowed down what kind of cars I was looking for and what was the goal, and the budget. I really enjoyed getting him to know and he is a good advisor to discuss with. I wish the BMW company could provide an American Sign Langauge interpreter, but maybe in the near future if they plan to get someone interpreter that will be helpful to communicate what Deaf clients need and what their goals are, and what their expectations are so they can have full access to everything. I wish I could have lower interest, but it was too bit higher, maybe that is something the dealer can find another way what the best car that can fit clients depending on their credit scores. I was able to get a warranty that is a bonus but (a little bit expensive and would look for a reasonable price) I always ask questions to Brian, and Brian is very responsive and answers my questions. He is always here to help you in every way. If you need some advice on what kind of cars and etc, Brian is an excellent person to discuss with you and is readily available to serve you. Brian is not the kind of person who will force you, but he will give you some time to think about it and he wanted to be sure that every car that is suitable for you and safety for you as well. Business integrity. But the only is communication. I would recommend you to research first before going to BMW and discuss it will save you time-consuming. If you need to talk with Brian Yuen, contact him. More

Service advisors are very professional. Always go to William. He’s a very professional person and he always keep you involved in what’s going on with my vehicle. Always go to William. He’s a very professional person and he always keep you involved in what’s going on with my vehicle. More

Could not recommend purchasing a car from here more! ! I had the absolute privilege of working with Stephen Slater. Please do yourself a favor & ask for him when you are in the market for a new car. Step ! I had the absolute privilege of working with Stephen Slater. Please do yourself a favor & ask for him when you are in the market for a new car. Stephen made the entire car buying experience absolutely amazing. From the moment I stepped into the door- the entire process was welcoming, comfortable, and personal. Stephen goes above and beyond to help his customers find the right car. He took his time to show me all the features of my car and thoroughly explain any questions I had. There was also never a time where there was pressure into buying a car like how most dealerships make customers feel. Stephen had my car detailed, washed, and ready to go with a full tank of gas the morning of purchase. He provided my dad and I complimentary lunch which is just another example of how much he cares about his customer and continued hospitality. Thank you Stephen for making me a BMW customer for life!! More

Huge, with a large inventory and professional salesman. Is the only dealership in the area open until 8pm and that’s worked very well for me. Is the only dealership in the area open until 8pm and that’s worked very well for me. More

We received a VIP treatment, great advice when shopping, kept informed when waiting for the car, which was delivered very timely (exceeding our expectations). kept informed when waiting for the car, which was delivered very timely (exceeding our expectations). More

Easy setting up the appointment. Service advisor is good listener. Timely service. Staff professional and polite. Service advisor is good listener. Timely service. Staff professional and polite. More

Super expensive but their service is phenomenal I set an appointment for recall and it took about 2-3 hours I didn’t have transportation back home so they called me a Lyft and a Lyft to pick me up from hom appointment for recall and it took about 2-3 hours I didn’t have transportation back home so they called me a Lyft and a Lyft to pick me up from home to drop me back at bmw shop to pick my car when it was ready it was great fast and easy I would definitely recommend I love the way they treat costumers More

Clean and professional operation doing their best at a busy time. Repair estimate came with a video of problem Was able to get a loaner car, not immediately, but then some came in and was available to busy time. Repair estimate came with a video of problem Was able to get a loaner car, not immediately, but then some came in and was available to me The repair was finished a few days earlier than anticipated originally And my car was fixed and had bee.n cleaned and vacuumed. Then Will gave me a discount on the original estimated cost at pick up time which was great because it was costly More