BMW of San Francisco

Don’t get scammed into paying for what’s already been installed. Dishonest dealership. Go elsewhere. installed. Dishonest dealership. Go elsewhere. More

Dealership does not keep commitments. General Manager (Dave Ingland) does not return phone calls/emails. General Manager (Dave Ingland) does not return phone calls/emails. More

This store is the worst store I have ever seen. They are not honest, they increase prices at will, they are arrogant, I will never buy a car from this store again. -In September 2021, I ordered an They are not honest, they increase prices at will, they are arrogant, I will never buy a car from this store again. -In September 2021, I ordered an M3 from this dealer and joined the waitlist. The car I ordered was black at the time, but when production started in October my car turned white. This directly resulted in me being able to get the car several months later. -After that, in March 2022, for my personal reasons, I first bought an M5 from this store, and at the same time I told the salesperson to keep my M3 for me. When my M3 arrived at this dealership in April 2022, I asked the salesman if he could transfer the order to my friend, and the salesman agreed. However when my friend was about to pay, we found out that they added 3K without telling us. We didn't agree because it was illegal, but they decided that we didn't want this M3 and chose to sell it directly to other customers for more money. -When we came to the dealership again, a sales manager named Aaron Escarrega and his arrogant attitude told us the car was not mine, told me that I was no longer a customer of the store, and argued with me. More

Our purchasing experience with BMW of San Francisco was the WORST ever. We love the BMW brand, but we will never use this dealership again for anything, service, trade-ins, nothing. Here is a shortlist the WORST ever. We love the BMW brand, but we will never use this dealership again for anything, service, trade-ins, nothing. Here is a shortlist of the breakdowns we experienced. - We sold our 5-Series to them, we still owed a portion to BMW financial, but we were supposed to receive 15k for the car. We were given multiple different answers on how and when we would be paid. - A week later, while purchasing a new 8-Series, the sales team and finance team had no record of the 5-Series we sold them (even though they had possession of it). Worse yet, the dealership needed us to provide paperwork proving they bought the car from us. - No one could answer where our check or the 5-Series was for more than a week. - We were promised multiple times a manager at the dealership would call, and they never did. In one instance, the person we spoke with was rude to the point my husband hung up on them. - In frustration, we escalated it to a manager at BMW Financial. Only then did the dealership admit that they had not processed the 5-Series transaction correctly. - During the 8-Series purchase, there was a miscommunication between the sales team and the dealership manager. They had approved the purchase cleared the finance incorrectly (the sales team thought it was bank approved and claimed later they misheard the manager). They prepared the 8-Series for delivery, giving us the keys. As we got into the car, they rushed out and told us not to leave. We were shocked, tired, and embarrassed, taking an uber home. - Again the manager promised that he would get bank clearance and call us around 9:00 am the next day. No response. - We called, and we finally got a hold of someone at the dealership who talked down to us and said, "the manager was in meetings all day and too busy to deal with this" and "we needed to wait for sales to confirm bank purchase" the total opposite of their commitments. - We were ready to walk away from the deal, but we needed a car and wanted this particular car. - After this back and forth, the dealership obtained bank approval and moved us to the final finance steps. - We took possession of the 8-Series, but another week later, we received frantic calls from the finance department, who discovered a mistake they made with the paperwork. The dealership explained we technically weren't in legal possession of the vehicle. And they needed us to rush to re-sign all-new paperwork. - Finally, in the process, we transferred a vanity tag to the car, paid registration, etc., as instructed by BMW of SF. Unfortunately, today, we received a second set of tags, a second registration, and we were double charged due to another mistake by the dealership. - BMW of SF told us to take it up with the DMV. I have purchased many cars in my life, and I've had many experiences with dealerships. Unfortunately, our experience with BMW of SF is by far was the most disorganized, unprofessional, and downright appalling customer support we have ever received through a car dealership. I want nothing from them, and I am not angry anymore. I simply want to share this experience. Even though this BMW of SF is located 10 min down the street, we will take our BMW business to Peter Pan BMW in Southbay. We will never use BMW of SF for service, maintenance, support, or parts. So be warned, do not sell your car or buy a car from BMW of SF. Instead, find another BMW dealership in the Bay Area and give them your business. More

Customer service sucks....cant even get a response from the Service Manager Nick. I will not be patronizing BMW SF ever again! the Service Manager Nick. I will not be patronizing BMW SF ever again! More

They listed a used car I wanted and it was supposed to be a clean no hassle deal. They changed the parameters, the pricing, and added other complications to the deal. I passed on their car and bought one fr a clean no hassle deal. They changed the parameters, the pricing, and added other complications to the deal. I passed on their car and bought one from another dealership. It was a poor experience. More

My experience from BMW San Francisco was really good. The pricing of the car was a more than fair so going into the process, I knew it was a great deal. I worked with Winston and Jennifer. Both are pr The pricing of the car was a more than fair so going into the process, I knew it was a great deal. I worked with Winston and Jennifer. Both are professional but personal and really great people. Initially Jennifer helped me get set up with an appointment and always kept me updated if the car was being shown. She even texted me when she was off work. Winston worked with me once I arrived, and he is a really great guy. I already knew the car was what I wanted and the price was great so Winston was an added bonus to the whole experience. He is a guy who loves people and loves cars so it's a perfect fit. I could have chatted with him all day. Anyway, I love my car and will remember the great experience I had working with Winston and Jennifer. You don't get people better than those two. More

I was about to buy the car at an agreed price (above MSRP) and sign the papers, then at the last second I was told I'd have to pay $5K more on top of already high price to get the car :). MSRP) and sign the papers, then at the last second I was told I'd have to pay $5K more on top of already high price to get the car :). More