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BMW of San Luis Obispo

4.0

122 Lifetime Reviews

12100 Los Osos Valley Rd, San Luis Obispo, California 93405
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Top Reviewed Employees

Harry Bennett at BMW of San Luis Obispo

Harry Bennett

Customer Service Manager
5.0
Jon Dougherty at BMW of San Luis Obispo

Jon Dougherty

Sales Consultant
5.0
Mitch  Valine at BMW of San Luis Obispo

Mitch Valine

Client Advisor
5.0
Amber Tennant at BMW of San Luis Obispo

Amber Tennant

Finance
4.6

Latest Reviews

December 28, 2019

"Cash Buyers Beware"

- heixen

Cash Buyers Beware… I did my research online and found the BMW that fit my needs/wants. Unfortunately it was at this BMW dealership in San Luis Obispo 200 miles away. I really liked this car so I made the trip after calling and getting in touch with their sales associates. I asked them to send me a video of the outside of the car to see if there was damage and asked them to make sure the previous owner did not smoke. They sent me the video and pointed out one ding in the rear door behind the driver. Traffic was horrible so I arrived late to my appointment so instead of working with the person I originally spoke to I worked with their sales manager Victor Ceballos. I checked out the car and test-drove it. Besides there being many more blemishes on it then they pointed out in the video they had sent the day before, everything appeared fine and I decided to purchase it. I let them know ahead of time that it would be a cash purchase. While filling out the paperwork they were relentless in trying to get me to finance with them. They must have asked me 5-6 times. I told them no, and that it would be a cash sale. Finally they told me that they “have to” run my credit first. I asked why and they gave me this excuse about the Patriot Act and saying that because it was over $10,000 it was “the law”. Come to find out you DON’T have to run your credit for a cash purchase over $10,000, they just have to run your name then fill out tax documents for the government. I have good credit so once they saw my score they pushed even harder to get me to finance with them. It was a battle to get them to take my cash so I could purchase the car. When it was all finish they handed me ONE key. I asked why I couldn’t get a second one and they said that if I would have financed with them I would have gotten the second key. I have to go online now and purchase a $50 key. When I was getting ready to leave I asked if they would fill up the tank because I had to drive 200 miles home and the tank was only a quarter full (this would have cost them $50 tops). They refused…. Be warned, if you plan to pay with cash, they will treat you like dirt. Very disappointed in this place and I plan to file a complaint regarding the credit pull…

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Employees Worked With

Other Employees : Sam Neal

December 12, 2019

"It was such a good experience at BMW San Luis Obispo! My..."

- Al

It was such a good experience at BMW San Luis Obispo! My local dealership accidentally sold my car and i had to look out of state. They responded quickly and was even able to match the discount and make sure I get my dream car! Working with Bobby, Jose, and Raymond was truly a no pressure, and honest experience. They were quick to respond on what they’re able to do for me without shading some potential extra charges. And not just because they’re the managers they gave me hard times or made them feel unapproachable! It really is something you don’t see often in dealerships! I’d def recommend anyone in state or out of state to inquire and even acquire cars from them! They now have a permanent customer!

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Employees Worked With

Other Employees : Raymond in finance

November 12, 2019

"Harry IS AMAZING. He set up a time for me to come in and..."

- Cencalkatt

Harry IS AMAZING. He set up a time for me to come in and look at cars. I ended up driving away in a new car. Thank you Harry!!!! Harry makes things happen. YOU WONT BE DISAPPOINTED WORKING WITH HARRY BENNETT.

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Employees Worked With

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Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • Television
  • Free Coffee
  • Free WiFi
  • Preferred Owner Loaner Vehicles
  • Cable TV
  • Preferred Owner Car Washes For Life