Steven Simpers

I am highly satisfied with the whole team at Coast Way BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the servic BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the service top quality. Especially the sales team and sales representative "JT" Jeffrey Thompson. A motivated and enthusiastic sales professional. More

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I have been going to Coast BMW for about 3 years and my best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest s best experiences have been because of their new service advisor, Karina Gonzales! Every time you enter the building she greets you with the biggest smile and makes you feel welcomed. She definitely brightens your day when you are there (whether it’s because you are getting something fixed or just some routine maintenance done). Her customer service is impeccable. She treats everyone so nice and as if they truly are family. And she truly is a BMW enthusiast so you know she cares about the brand she represents! Highly impressed! Will be recommending anyone I know with a BMW to head over to see Karina if they need to have service done with an stress-free experience. To have a service advisor like Karina to take care of you and your car is why BMW is such a respected brand. More

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Tony is the best, professional, friendly, always goes above and beyond, naturally. Super happy with his service. above and beyond, naturally. Super happy with his service. More

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I was very pleased with Steven. He’s very personable, professional and friendly. He even volunteered to make some adjustments to my vehicle settings which was great! He’s very personable, professional and friendly. He even volunteered to make some adjustments to my vehicle settings which was great! More

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Best of the best! Steven was professional, knowledgeable, cared and when I said I was stuck there waiting for my car, he offered me a loaner. It's a pleasure working Steven was professional, knowledgeable, cared and when I said I was stuck there waiting for my car, he offered me a loaner. It's a pleasure working with dedicated people. Steven is a huge asset to your dealership. More

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Fast and Friendly service! Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my Got my car in the same day without an appointment and fixed what was needed to be fixed. Provided me with a loaner car so I was able to go about my normal day! 5stars!! More

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The staff here is very friendly. Steven Simpers helped me with my car and he provided great customer service. Steven Simpers helped me with my car and he provided great customer service. More

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I enjoy visiting BMW in SLO because of the great service. Everyone is very welcoming and helpful. Everyone is very welcoming and helpful. More

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Was impressed with Steven Simpers knowledge and his customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted on customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted only when I checked out and made payment. I was told that I could either pay by check , debit card or credit card. It was explained that if I chose the credit card option, a 3% fee would be included on my bill. Shame on you BMW! A credit card fee is tolerable when a locally owned restaurant adds it to the bill but a highly profitable global business entity such as BMW? That reeks of greed. More

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I had a great service experience at San Luis BMW. My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner car, the service department was great about providing updates during the entire process, including a “Thank You” video after everything was completed. The whole process left me feeling valued as a customer. Nice work! More

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