BMW of San Rafael

I stopped by BMW after I left Cains tires who told me I needed 4 new tires. BMW told me I only needed 2 tires. I feel they were honest with me. Tom is always very friendly and professional. They didn needed 4 new tires. BMW told me I only needed 2 tires. I feel they were honest with me. Tom is always very friendly and professional. They didn’t have any more loaners but gave me a ride to Enterprise rent a car. I rented a Range rover. BMW took care of the expense. Always happy to have Tom taking care of me! More

Tim Price did a great job in overseeing the servicing of my 20-year-old BMW. He was courteous, communicative, and efficient. The car was delivered on time with all of the items addressed. my 20-year-old BMW. He was courteous, communicative, and efficient. The car was delivered on time with all of the items addressed. More

Tim Price is a great Service provider. He's professional and responsive. I always.feel like my X5 is in good hands with Tim at BMW SR! He's professional and responsive. I always.feel like my X5 is in good hands with Tim at BMW SR! More

Honest, straightforward and a pleasure to deal with. Listened to what I wanted. Helped me find the perfect car. Listened to what I wanted. Helped me find the perfect car. More

Seth was super helpful and pleasant and was very effective working with my extended warrantee company. effective working with my extended warrantee company. More

I had an excellent experience working with the BMW staff through the end of my lease and the purchase of my vehicle. Everyone I worked with was knowledgeable, informative, professional, and genuinely helpfu through the end of my lease and the purchase of my vehicle. Everyone I worked with was knowledgeable, informative, professional, and genuinely helpful throughout the entire process. They took the time to explain my options, answer all of my questions, and provide guidance without ever making me feel pressured. I truly appreciated the excellent customer service and guidance from beginning to end. I would highly recommend this BMW team to anyone looking for a professional, knowledgeable, and customer-focused experience. More

I recently had my car serviced at BMW and had a great experience working with my service advisor, Tom. He was professional, knowledgeable, communicative, and made the entire process easy and stress-free. experience working with my service advisor, Tom. He was professional, knowledgeable, communicative, and made the entire process easy and stress-free. He kept me updated throughout the service and made sure all of my questions were answered. I really appreciate the time and effort he put into making sure everything was taken care of properly. More

Excellent service department, especially Tom Smith. Took care of my problem and honored my warranty Took care of my problem and honored my warranty More

We searched for a specific new BMW X5, when located BMW San Rafael was able to have it transferred to their dealership and get us a fantastic deal on our schedule, when we were ready for delivery! San Rafael was able to have it transferred to their dealership and get us a fantastic deal on our schedule, when we were ready for delivery! More

I am 70 years old and Tim is the kindest, most attentive and professional service writer I have ever had pleasure of dealing with! and professional service writer I have ever had pleasure of dealing with! More