I am an out of state buyer and my initial contact with the sales person, Jim Leavitt, was very unpleasant right off the bat. He was short worded and rude. I finally was able to agree on a price which I was very happy with and they informed me that I HAD to finance through BMW financial services. He couldn't give me any information and just said "This is the way it has to be, it’s not in my control" very gruffly. I reluctantly agreed because I wanted the car, and filled out the application on Thursday. He said I could refinance with my own institution if I wanted. Friday rolled by and I heard nothing from the dealership. I wanted to get the ball rolling so I called the finance department. I got a voicemail and left a message around 4 pm. 10 am Saturday morning comes and I still hadn't heard anything. I called again and got ahold of financial. They told me they saw nothing on their cue and would have Jim call me in 5-10 mins. 2 hours later after not hearing anything I called Jim. It took me reminding him who I was and he asked me for a credit card to take the car off the market while he "got his ducks in a row". 5 minutes later he called me back and said "Sorry but the car has sold". I was shocked. He said "There's nothing I can do. Unfortunately you needed to get the process started earlier".... SERIOUSLY!?!? I had been trying to buy the car for 2 days! He just kept saying "There's nothing I can do". I was in the process of asking him if there was anything else comparable on the lot, he replied "Nothing off the top of my head," then HUNG UP ON ME. I was appalled. After letting it sink it I called back to speak to a sales manager and I got no answer. I left a message. 4 hours later after still not hearing back, I called again and left another message. It's a day later and still haven't heard anything. We have worked with BMW before and have had pleasant experiences. Needless to say, this was a horrible, insulting and very frustrating experience. I DO NOT recommend this dealership.