BMW of San Rafael

Customer care was great, service took a little longer than expected. But staff was very accommodating. than expected. But staff was very accommodating. More

BMW of San Rafael made this experience so incredibly painless and easy. They took care of everything and I had no worries. They provided me with updates on the status of my vehicle and took care of a lo painless and easy. They took care of everything and I had no worries. They provided me with updates on the status of my vehicle and took care of a loaner car for the duration of this repair. 10 out of 10 rating. More

Recently, my BMW X3 M40i was scheduled for routine service and a lease-end inspection. During the evaluation, it was determined that the vehicle required additional attention, which Ryan addressed wit service and a lease-end inspection. During the evaluation, it was determined that the vehicle required additional attention, which Ryan addressed with exceptional care and expertise. He went above and beyond to ensure the vehicle was restored to optimal condition, providing a seamless experience as I moved forward with my decision to purchase the vehicle. More

I recently decided to purchase my BMW X3 M40i at the conclusion of my lease. Throughout the process, Luis Chinchilla and Josh Idell ensured a smooth and efficient experience, keeping me consistently in conclusion of my lease. Throughout the process, Luis Chinchilla and Josh Idell ensured a smooth and efficient experience, keeping me consistently informed at each stage. They took the time to understand my circumstances and demonstrated a strong commitment to aligning the transaction with my preferences. In addition, Joshua Sirof from the Finance department finalized the purchase with a high level of professionalism and courtesy. Collectively, their efforts reflected a truly first-class customer experience. More

Well run dealership with good service department and support. Strong focus on customer service, and easy to work with. support. Strong focus on customer service, and easy to work with. More

Tim was delivered exceptionally good service. More importantly he did a thorough review of all the items that required repair and maintenance. He made sure my car was ready very promptly. Tim More importantly he did a thorough review of all the items that required repair and maintenance. He made sure my car was ready very promptly. Tim meets and exceeds expectations. More

Great communication, quick email response, and overall customer service on every part of the transaction. Thank you! customer service on every part of the transaction. Thank you! More

Tim Price is an excellent service representative. His communication and interpersonal skills are excellent. He is cheerful and very easy to work with. His communication and interpersonal skills are excellent. He is cheerful and very easy to work with. More

It was a complicated process and Tom Smith made it very simple. The repair required me to make an insurance claim and Tom did most of the work to schedule with the adjuster and get the insurance payment. I simple. The repair required me to make an insurance claim and Tom did most of the work to schedule with the adjuster and get the insurance payment. I am thankful he is my service advisor More

Can’t ask for anything more than this dealers care for my BMW. Always nice people also. BMW. Always nice people also. More