BMW of San Rafael

Rommel Flores, terrific technician My husband and I met with Rommel Flores today to review features on my new X3. It was a pleasure to work with him. He has a very thorough understandin My husband and I met with Rommel Flores today to review features on my new X3. It was a pleasure to work with him. He has a very thorough understanding of how the car operates and communicates it in simple terms that we both understood. More

Peter was great I ended up purchasing a very different vehicle than I anticipated, an electric, and peter was very help and patient on educating me on what all that e I ended up purchasing a very different vehicle than I anticipated, an electric, and peter was very help and patient on educating me on what all that entailed in the showroom. He then followed up, and was helpful as I worked out how things would work on my end at home with charging and the like as well. Very professional and easy to work with. More

CLIENT EXPERIENCE I'm delighted to commend the wonderful experience provided by BMW San Rafael and, in particular ,my Sales expert. Peter Rennert, an individual with a I'm delighted to commend the wonderful experience provided by BMW San Rafael and, in particular ,my Sales expert. Peter Rennert, an individual with a highly professional yet comfortable manner. He patiently took time to listen and comprehensively answer my questions as well as explain the necessary information and features particular to BMW More

Attention to Details I stopped getting cars from dealerships. Instead, I bought or leased via CarTelligent for the past decade. my experience with San Rafael’s BMW dealers I stopped getting cars from dealerships. Instead, I bought or leased via CarTelligent for the past decade. my experience with San Rafael’s BMW dealership. They moved fast, had many options in stock, in-house financial services, and a concierge to instruct me on all the cool options. Gracious and extremely competent salesperson, start to finish - easy. And FAST. More

Wonderful experience This is my 3rd buying experience with BMW and Peter and it was extremely easy and fast. He is excellent to work with and I can't recommend him highly This is my 3rd buying experience with BMW and Peter and it was extremely easy and fast. He is excellent to work with and I can't recommend him highly enough! More

Navigation System Rommel was extremely helpful. He explains things so that it’s easy to understand. And, he makes you feel good about the question you ask him. Rommel was extremely helpful. He explains things so that it’s easy to understand. And, he makes you feel good about the question you ask him. More

Excellent experience Greatest experience of leasing my first BMW. Thanks to Gus and Sam, they did great job and took care of lots of docs. And they are so patience helped Greatest experience of leasing my first BMW. Thanks to Gus and Sam, they did great job and took care of lots of docs. And they are so patience helped us walk through all the application step. More

Absolute pleasure to work with Gus and Sam were extremely diligent in the whole leasing process from providing details of the car to even getting it delivered to Southern California Gus and Sam were extremely diligent in the whole leasing process from providing details of the car to even getting it delivered to Southern California. I cannot speak highly enough of both of these two as they answered all my questions at all times of the day and provided great service along with a great deal on my car. I look forward to working with them again More

Nothing but perfections Helpful from start to end. In and out as quick as possible. Would come here again for a BMW anytime. Gus was the one that helped me. And I appreciate Helpful from start to end. In and out as quick as possible. Would come here again for a BMW anytime. Gus was the one that helped me. And I appreciate him and his customer service. More

Beware If you want to come out feeling like absolute trash, this is your place! The term customer service seems to have a different definition there as I end If you want to come out feeling like absolute trash, this is your place! The term customer service seems to have a different definition there as I ended up in tears after a two minute conversation with Tim Price. His tone made me feel incredibly uncomfortable. In the end I told him I would like to get my service at another location and he replied with a classy “you should definitely do that.” I spoke with the manager and he helped me get a courtesy car so I could get out of the dealership ASAP. I did not know that I needed to specify that I had a check engine light in addition to general service being needed. I thought they were the same thing. Be sure to be as specific as possible when you go in or else you will need to make multiple trips which is extremely time consuming and they will blame you for it all. If you find yourself here, beware of the disparity in quality among the employees. I was not shown the consistent quality of service that I expect from a BMW service center which is disappointing to say the least. More