BMW of San Rafael

Jacqui is Absolutely AMAZING ! Get your BMW serviced here ! We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in e We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in every area ! She is clear, honest, reliable, personable with a strong attention to detail. This meant so much to us as we left the last BMW dealership in search of these qualities in the Service Dept. We chose BMW of San Rafael because of Jacqui. We highly recommend this dealership for Jacqui and it's service. More

top notch service manager Tom Smith has been my service advisor for more than a decade. He is the best in the business in every way - knowledgeable, attentive to detail, cordia Tom Smith has been my service advisor for more than a decade. He is the best in the business in every way - knowledgeable, attentive to detail, cordial, engaged, consistent. More

Fantastic Customer Service!! Gus and Mark did a phenomenal job of helping me get my new 2019 X3! They were very attentive to every need/request I had, and guided me through the pr Gus and Mark did a phenomenal job of helping me get my new 2019 X3! They were very attentive to every need/request I had, and guided me through the process so seamlessly. I highly recommed BMW of San Rafael!! Amazing customer service!!! Gus Melo was so easy to work with and made me feel at ease with everything! Rommel Flores also helped me with understanding everything about my new car. Everyone there is just so friendly and amazing! Thank you BMW of San Rafael! More

Five Stars for JJ and Rommel Flores It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! F It was fun and a pleasure to meet and interact with both JJ, the finance person and Rommel. They are professional and very personable individuals! Five stars across the board!!! Linda Olson. More

Great Genius Bar! The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many The helpful staff at the Genius Bar (especially Rommel!) has made our BMW buying experience super special. New cars and their technology present many challenges but the assistance provided by these people make it so much easier to handle. An invaluable part of the BMW of San Rafael dealership! Many thanks for all of your help! More

Had a wonderful experience purchasing bmw I3 Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I Bruce was fantastic as sales & Rommel walked me through operation of I3 I’m very happy with all departments that handled My purchase of bmw I3 The way I was treated was exceptional Thanks to Bruce & Rommel Happy holidays Marc Basso More

Great Service Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly Had a great experience with Luis. Very friendly, responsive and helped us get the car we wanted. He was was able to bring it up from monterey quickly for us! More

Best sales experience ever. I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever. More

Transparency & Patience My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. My experience at BMW of San Rafael was an unexpected delight. I appreciate the team, especially Luis, working with me. I drove away very happy. More

Fabulous Service We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the X1 we were interested in and let us test drive it for a long time. Highly recommended - we would definitely come back! More