BMW of San Rafael

Great sales team. This has been our second purchase at BMW of San Rafael. We worked with Kevin Moran this time and he was very professional, patient, knowledgeable, and This has been our second purchase at BMW of San Rafael. We worked with Kevin Moran this time and he was very professional, patient, knowledgeable, and worked efficiently to locate and have our model picked out in a matter of 2 days. I would highly recommend this dealership and contacting Kevin in sales to anyone in the market for a BMW. More

Great Customer Service The brakes on my 2013 328 was making an odd noise. The problem was diagnosed (worn pads) and fixed within a few hours. On my bill I saw that they had The brakes on my 2013 328 was making an odd noise. The problem was diagnosed (worn pads) and fixed within a few hours. On my bill I saw that they had also done a vehicle inspection and topped off all fluids. Plus they washed my car! What an unexpected and wonderful treat! More

Service at BMW of San Rafael Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. His communication is excellent. His follow up is superb and I continue to come back to the BMW of San Rafael service department because of my confidence in Tim. B. Goldberg More

Excellent, friendly service We had a very good experience purchasing our new car. Kevin Moran was professional and provided excellent service. He followed up after our purchase t We had a very good experience purchasing our new car. Kevin Moran was professional and provided excellent service. He followed up after our purchase to see if there was anything additional he could do for us and to make sure we were satisfied.with our car. We enjoyed working with him and the finance manager, Gary Cooper, as well. More

Great experience Kevin was very knowledgeable about the cars and great to work with. He was able to get me a good price on a 2017 440i x drive and we would definitely Kevin was very knowledgeable about the cars and great to work with. He was able to get me a good price on a 2017 440i x drive and we would definitely recommend. Ben More

Great work BMW San Rafael There are a lot of auto shopping choices in the Bay Area, we tried BMW San Rafael, met Victor who listened to our needs, set us up with our options an There are a lot of auto shopping choices in the Bay Area, we tried BMW San Rafael, met Victor who listened to our needs, set us up with our options and made this the most comfortable auto purchase/lease ever! Two cups of coffee and we were off with a new hybrid which worked for us as we have gone solar at our home. We LOVE our car and am pleased with BMW San Rafael and especially Victor who made the experience fun, accurate and comfortable. More

Thank you so much Robert Stephens! BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in for service on my 535i. Great communication and personal customer service is very important to me and he always delivers! Thank you Robert! Dave Hutton More

Excellent service at BMW of San Rafael As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issue As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issues, no surprises. Excellent! More

Another Amazing Service by Tim Price My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experienc My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experience with Tim recently, my husband reminded me of an anecdote which illustrates the benefit your service organization offers to the rest of your operation. I had decided to upgrade my X535d, and we started looking at various cars. My husband encouraged me to consider an Audi, but reminded me that I told him "No, I want a BMW so Tim Price can take care of it" and the Audi alternative was dropped - eventually we bought a 640i from Howard Marks (who my husbands service advisor Jacqui had recommended). Without your wonderful service team, and especially Tim Price we may have ended up with some other car (the 640i is great). I just wanted to take a minute to underscore how much we appreciate your service team and how Tim Price helped us decide to buy a car from your dealership. B Hall More

Forever client My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made me a forever and loyal client. I am eternally grateful for the way my car situation was handled and my report card back is a perfect score. I want to thank Greg and the service dept for all their hard work and efforts. More