BMW of San Rafael

Buying and Driving a BMW is only half the experience. The exceptional service from BMW of San Rafael and in particular Tom Smith is what makes BMW perfection. I've owned BMW's for 11 years and had excelle The exceptional service from BMW of San Rafael and in particular Tom Smith is what makes BMW perfection. I've owned BMW's for 11 years and had excellent service advisors. However, Tom Smith raises the bar above any car service any where. Thanks Tom for taking outstanding care of me and my M4. Larry Upshaw More

Purchased a 2014 BMW 320i Sedan Had a great car buying experience at this dealership. Kevin Moran was awesome to deal with. Got the price I wanted for my trade in and a sweet deal on Had a great car buying experience at this dealership. Kevin Moran was awesome to deal with. Got the price I wanted for my trade in and a sweet deal on my new used BMW. More

Kevin Moran was great to work with I test drove a lot of cars before deciding to buy my 440 coupe from BMW of San Rafael. A big reason I cam back to this dealership was Kevin. His knowl I test drove a lot of cars before deciding to buy my 440 coupe from BMW of San Rafael. A big reason I cam back to this dealership was Kevin. His knowledge of the car I was considering as well as the other cars on my list was incredibly helpful. He followed up promptly and was easy to work with when we were actually ordering the new car. I would definitely recommend seeking out Kevin if you are looking at BMWs. More

Sales...Kevin Moran I have been to BMW, San Rafael for many years. Kevin is top notch. He spent hours showing me different BMW's. He is knowledgeable, patient, and fun I have been to BMW, San Rafael for many years. Kevin is top notch. He spent hours showing me different BMW's. He is knowledgeable, patient, and fun. Finally, I found the right car. Mel More

Always awesome service I will always bring in my cars for service at BMW of San Rafael due to the awesome service especially from from Tim Price, Gus Melo, and Mark Balmes. I will always bring in my cars for service at BMW of San Rafael due to the awesome service especially from from Tim Price, Gus Melo, and Mark Balmes. More

Superb service as always! Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but deta Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but detailed, terrific loaner, courteous and knowledgeable staff. Why go anywhere else for BMW service? More

Be Careful Leaving Your Car with these Guys! I have repeatedly found that the service is slow and extremely expensive. After my last service their “crack team” actually damaged my car in the lot I have repeatedly found that the service is slow and extremely expensive. After my last service their “crack team” actually damaged my car in the lot (requiring significant repair) and a mystery “check engine light” appeared after they “cared” for my car and upon my return. THey did not notify me to tell me of the damage nor the light being on and thought I’d not notice and just drive away... Shady! After notifying management I was then asked to pay $2000 to fix the “check engine light warning” and the dealership took no responsibility for their blunder. Therefore I will NEVER do business with BMW of San Rafael again and I urge you to exercise caution dealing with this dealership. More

Very helpful and painless process These folks know how to make a purchase of a vehicle as easy and enjoyable as possible. They moved the process along swiftly and efficiently and befor These folks know how to make a purchase of a vehicle as easy and enjoyable as possible. They moved the process along swiftly and efficiently and before you know it I was driving off in a new vehicle. The experience as a whole was one of the more refreshing takes of buying a vehicle at a dealership. I would strongly recommend these folks next time you’re in the hunt for your dream car. More

Kevin Moran We have stopped by a few times over the years and are pretty sure Kevin assisted us with a test drive about 2 years ago. Each time we just weren't r We have stopped by a few times over the years and are pretty sure Kevin assisted us with a test drive about 2 years ago. Each time we just weren't ready to part with our workhorse, a 2001 330i. It just runs and runs and runs... and it wasn't until it hit 218k miles that we started thinking next year "might" be the year. Fast forward tp leaving Target today when Kevin came into the picture and showed us a few cars when we found one that caught our eye. Kevin was able to get us a rockin' price that worked for us and the rest is history. We really appreciate the patience he and Gary Crockett had with us - they both were awesome!!! No pressure, easy to work with and super personable - we couldn't have asked for more. Many thanks to both of you and Rommel Flores too. More

Great service from Tim Price and BMW San Rafael Another satisfying experience. Tim listens well, is thorough, and ensures all items are addressed in a timely fashion. It's a pleasure to work with Another satisfying experience. Tim listens well, is thorough, and ensures all items are addressed in a timely fashion. It's a pleasure to work with these folks. More