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BMW of San Rafael - Service Center

San Rafael, CA

4.3
25 Lifetime Reviews Review Dealership

25 Reviews of BMW of San Rafael - Service Center

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April 26, 2020

"I Love This"

- RafaCrack

I Love This The Best Page! That So Good Page Thanks And i love this that the best i love its the best of the year

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Recommend Dealer
Yes
Employees Worked With
RafaCrack, Kyle Gray
January 03, 2020

"Tom is awesome"

- durge9

These guys (and gal!) at BMW of San Rafael are great. It's refreshing to work with competent folks and it's evident in all directions here. Tom was friendly, efficient and nice during my service visit today and extra points for being a racer. Vroom vroom. :) Also, the waiting room is slick, almost nicer than my apartment. It's so clean, one could literally eat off the floor.

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Recommend Dealer
Yes
Employees Worked With
Tom Smith
June 15, 2019

"Navigation System"

- lyndaschroth

Rommel was extremely helpful. He explains things so that it’s easy to understand. And, he makes you feel good about the question you ask him.

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Recommend Dealer
Yes
Employees Worked With
May 08, 2019

"Beware"

- Car3462

If you want to come out feeling like absolute trash, this is your place! The term customer service seems to have a different definition there as I ended up in tears after a two minute conversation with Tim Price. His tone made me feel incredibly uncomfortable. In the end I told him I would like to get my service at another location and he replied with a classy “you should definitely do that.” I spoke with the manager and he helped me get a courtesy car so I could get out of the dealership ASAP. I did not know that I needed to specify that I had a check engine light in addition to general service being needed. I thought they were the same thing. Be sure to be as specific as possible when you go in or else you will need to make multiple trips which is extremely time consuming and they will blame you for it all. If you find yourself here, beware of the disparity in quality among the employees. I was not shown the consistent quality of service that I expect from a BMW service center which is disappointing to say the least.

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Recommend Dealer
No
Employees Worked With
Tim Price
April 25, 2019

"Jacqui is Absolutely AMAZING ! Get your BMW serviced here !"

- S&L

We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in every area ! She is clear, honest, reliable, personable with a strong attention to detail. This meant so much to us as we left the last BMW dealership in search of these qualities in the Service Dept. We chose BMW of San Rafael because of Jacqui. We highly recommend this dealership for Jacqui and it's service.

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Recommend Dealer
Yes
Employees Worked With
Jacqui McCargar
April 22, 2019

"top notch service manager"

- lmlm

Tom Smith has been my service advisor for more than a decade. He is the best in the business in every way - knowledgeable, attentive to detail, cordial, engaged, consistent.

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Recommend Dealer
Yes
Employees Worked With
Tom Smith
April 18, 2018

"Quick service"

- PapaM

Came in to have some minor work completed on a new X3 including desling with an ugly scratch on the front bumper. Looks much better. Easy to schedule and the technician was flexible with the timing.

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Recommend Dealer
Yes
Employees Worked With
December 04, 2017

"Buying and Driving a BMW is only half the experience."

- lupshaw

Buying and Driving a BMW is only half the experience.The exceptional service from BMW of San Rafael and in particular Tom Smith is what makes BMW perfection. I've owned BMW's for 11 years and had excellent service advisors. However, Tom Smith raises the bar above any car service any where. Thanks Tom for taking outstanding care of me and my M4. Larry Upshaw

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Recommend Dealer
Yes
Employees Worked With
Tom Smith
November 15, 2017

" Always awesome service"

- Rl24777

I will always bring in my cars for service at BMW of San Rafael due to the awesome service especially from from Tim Price, Gus Melo, and Mark Balmes.

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Recommend Dealer
Yes
Employees Worked With
Mark Balmes, Gus Melo, Tim Price
November 14, 2017

"Superb service as always!"

- Himgere

Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but detailed, terrific loaner, courteous and knowledgeable staff. Why go anywhere else for BMW service?

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Recommend Dealer
Yes
Employees Worked With
Jaqui, Darrin Mattice
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