We met Jacqui through getting our BMW X5 serviced. Since working with her for over 2 years, she has proven herself to provide exceptional service in every area ! She is clear, honest, reliable, personable with a strong attention to detail. This meant so much to us as we left the last BMW dealership in search of these qualities in the Service Dept. We chose BMW of San Rafael because of Jacqui. We highly recommend this dealership for Jacqui and it's service.