BMW of Sarasota

Mini Cooper 2nd Repair I had to bring my 2006 mini in for 2nd time in April. Mr. Santorum was very accommodating and got the repairs done. Excellent customer service and ver I had to bring my 2006 mini in for 2nd time in April. Mr. Santorum was very accommodating and got the repairs done. Excellent customer service and very personable. More

All very professional. As expected. Pick up and delivered without a hitch. Jorge Mere was very helpful. My car drives like when it was new, except for not having that new smell. without a hitch. Jorge Mere was very helpful. My car drives like when it was new, except for not having that new smell. More

Fernando always friendly and very kind to me. Great worker, driven to customer satisfaction which is hard to find guys like him these days! A worker, driven to customer satisfaction which is hard to find guys like him these days! A More

Again a great experience with BMW of Sarasota.Timely Again a great experience with BMW of Sarasota. Timely and professional completion of previously identified issues and completion or recently identi Again a great experience with BMW of Sarasota. Timely and professional completion of previously identified issues and completion or recently identified concerns! Safe and comfortable waiting space. More

$1000 is way too expensive for a wheel bearing on an X3 with 33000 miles. The car was bought at Sarasota and just out of CPO warranty. A quick check on the part number online showed the bearing sells for a with 33000 miles. The car was bought at Sarasota and just out of CPO warranty. A quick check on the part number online showed the bearing sells for about $100. Sarasota charged me $380 for the bearing. Add $540 labor and other misc charges and the bill went over $1000. I will be checking the other somewhat near by dealer and independent shops to price compare before returning here. Service manager Derek Thomas was very professional through the entire unfortunate experience. More

Warranty service. Tires This was a tough time to have to do the last warranty service. Our car was picked up and returned to us. A video was sent to show car needs. It cou This was a tough time to have to do the last warranty service. Our car was picked up and returned to us. A video was sent to show car needs. It couldn’t have been done any better. More

My experience with BMW of Sarasota has been great. They've been taking care of me since 2016 when I moved here from FWB. When my lease was up, and I wanted to buy my vehicle, my sales rep Jack bent ov They've been taking care of me since 2016 when I moved here from FWB. When my lease was up, and I wanted to buy my vehicle, my sales rep Jack bent over backwards to get me a great deal! And, service has kept my baby running smooth for 70,000 miles. More

Tina seemed nice at first but was very rude after I asked to not do a service. I watched my car sit outside for at least 20 minutes before she even came out to give me the keys (yes I responded to the text s to not do a service. I watched my car sit outside for at least 20 minutes before she even came out to give me the keys (yes I responded to the text saying I was ready to go). When I left the dealer I noticed a light was still on and went back to ask about it but Tina did not even talk to me directly when she could clearly see me through the window, instead she had one of the valets explain to me that the light was another issue not related to what they fixed. Tina never explained anything to me I knew there were issues with the car but she didn't bother to explain prices or attempt to help me set something up to get it fixed, but thankfully when I was about to leave the dealer (again) I ran into Mr. Santori who was so so nice and offered to explain to me prices and what should prioritized on my vehicle. Turned out that there were major problems that I wasn't aware of and were very dangerous!! No one had explained it until I ran into Mr. Santori and he went into more detail about the techs video. Regardless I am now working on the car to fix it, but this was a very unpleasant first time experience at a BMW dealer. Fernando Santori is a valuable asset to the company and I do hope that he is appreciated and compensated for his hard work and customer service, but if there are people who do not value their customers like Tina I would not want to go back to this dealership. More

In and out in a timely manner. Reception quick and efficient. Waiting room clean, and tidy, social distancing observed. Lewis quickly got the job started. efficient. Waiting room clean, and tidy, social distancing observed. Lewis quickly got the job started. More

Tiffany is my service representative and she arranged for a loaner within 5 minutes of my arrival and my car was finished in less than two hours. Fantastic service! a loaner within 5 minutes of my arrival and my car was finished in less than two hours. Fantastic service! More