Derek Thomas

Kyle was the best service rep I have dealt with here. Polite, friendly, interested in my concerns without the condescending attitude of Dereck. Polite, friendly, interested in my concerns without the condescending attitude of Dereck. More

by cindyd95 Verified Customer Verified Customer

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Took 2 1/2 hours for an oil change and I skipped the car wash. Wait time was more than it should have been. wash. Wait time was more than it should have been. More

by Safpack Verified Customer Verified Customer

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Accommodations need to be updated- especially compared to other neighboring dealerships Spruce it up Average other neighboring dealerships Spruce it up Average More

by Lakatjen Verified Customer Verified Customer

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Timely and professional The facility was clean and attractive. Atmosphere was positive That's all I have attractive. Atmosphere was positive That's all I have More

by RTMAXSTADT Verified Customer Verified Customer

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Great people, very helpful and timely. My only disappointment is in the X3 itself. Bought new, never damaged, maintenance performed by dealer. $3,000 to replace collapsed motor mounts w My only disappointment is in the X3 itself. Bought new, never damaged, maintenance performed by dealer. $3,000 to replace collapsed motor mounts with less than 32K miles on it. If that is not a design defect, I don't know what is. More

by WKDEEN Verified Customer Verified Customer

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I’ve been a Bmw customer for over 30 years. Always a pleasure dealing with Derek and Sarasota Bmw. Always a pleasure dealing with Derek and Sarasota Bmw. More

by MARCFALCOLAW Verified Customer Verified Customer

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It was fine It was fine. They did what was needed. That car was cleaned. Always a nice touch They did what was needed. That car was cleaned. Always a nice touch More

by jaarmour2 Verified Customer Verified Customer

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Car was taken in at the scheduled time. Derek informed me of the services that would be provided and a likely timeline that would be required. Service completed within the timeline. Derek informed me of the services that would be provided and a likely timeline that would be required. Service completed within the timeline. More

by burket Verified Customer Verified Customer

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A pleasurable and accommodating culture with a goal of customer satisfaction. Clean and Friendly atmosphere customer satisfaction. Clean and Friendly atmosphere More

by YOURHOMEWITHPEGGYZ Verified Customer Verified Customer

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Brooke did an amazing job and I appreciated her professionalism and honesty. She is the reason I will return and continue doing business with this dealership. professionalism and honesty. She is the reason I will return and continue doing business with this dealership. More

by timgraff75 Verified Customer Verified Customer

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