BMW of Sarasota

Changed the oil, no upsell like most dealers. Friendly, reliable and quality service. I just needed the oil changed. Most dealers find $500 worth of work every time you visit....this dealer doesn' Friendly, reliable and quality service. I just needed the oil changed. Most dealers find $500 worth of work every time you visit....this dealer doesn't do that. More

Best customer service due to personal advisor Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I k Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I keep coming back to BMW. Even my old advisor Derek makes sure to stop by and say hello, when he sees me, remembering my name . Personalized care will make me look at purchasing another BMW just for the service . More

Overall Awesome Maria's a great service rep/manager. She is great at explaining what is being found in regards to condition of the vehicle and what might have to be Maria's a great service rep/manager. She is great at explaining what is being found in regards to condition of the vehicle and what might have to be repaired/adjusted and what options I have. The facility is great, lots of BMW SRQ team members walking around and checking to make sure we have been helped and have a status update. Only thing that keeps it from being a perfect 5 was that time estimates are usually a little light (generally off by 60mins). But I also watched a lot of folks who drove in unexpectedly with emergencies and watched the teams treat those folks who were stressed out with respect and consideration while juggling planned business so understand how that can be a hard variable to work out. More

Great Customer Service I was in for service yesterday at 9 am and had another appointment near by at 10:20. All worked perfectly and Uber moved me from one appointment to t I was in for service yesterday at 9 am and had another appointment near by at 10:20. All worked perfectly and Uber moved me from one appointment to the other. When I returned, my car was almost finished. My service was coordinated by Carlos. He is a pleasure to work with and I keep returning because he personally coordinates service for me.. More

Service excellence Thanks for always giving exceptional service BMW of Sarasota. The facility is clean. The waiting area has an inviting atmosphere while you are waitin Thanks for always giving exceptional service BMW of Sarasota. The facility is clean. The waiting area has an inviting atmosphere while you are waiting for your vehicle to get service and repaired. My service advisor has an excellent knowledge and experience and I know I am in good hands. More

BMW sets the bar for customer service! BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Ac BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Acworth, Georgia. on September 13th It is a long, unbelievable story and I finally got our car our car back from Atlanta on October 9th thanks to BMW Sarasota. I cannot thank Greg Jones and the whole BMW team who supported us in this effort. Judy Caldwell Moore, Sarasota, FL. More

Muluple issues Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy to reccomend BMW of Sarasota to my friends and family. More

Poor service I had to wait over 1 hour to receive a rental car. When I was told what time my car would be ready, I called to check in on the status they told me b I had to wait over 1 hour to receive a rental car. When I was told what time my car would be ready, I called to check in on the status they told me between 4-5pm. So, I headed to dealership at 4pm and get a call as I am turning into dealership that my car would not be ready until Monday, this was a Friday and it was supposed to be ready same day. I drove 45 minutes for nothing. Then when I picked up my car Monday, the car was filthy, I was told I would receive a complimentary wash, DIDN'T HAPPEN. Will not be back to this dealership! More

Maintenance & New Tires! Brought my X3 in for routine maintenance, and thought I might need new tires, the car just didn't ride right...well Lewis called and indeed I need tir Brought my X3 in for routine maintenance, and thought I might need new tires, the car just didn't ride right...well Lewis called and indeed I need tires. Would have liked a little bit better deal, but in the long run I always feel more confident getting new tires from the dealership. They had to be ordered but I had a loaner car so I was never inconvenienced. All good now, Its like I'm driving a new car! Thanks Lewis & BMW! More

Thank you Eddie Cintron for being so helpful He listened to my needs and considered my budget for selecting an appropriate car to purchase. I am looking forward to driving my new 2018 red BMW 32 He listened to my needs and considered my budget for selecting an appropriate car to purchase. I am looking forward to driving my new 2018 red BMW 320. More