BMW of Sarasota

Service Horrible customer service. Not Friendly and not professional. Long wait even with appointment. Very disappointed and expect to wait a long time even Horrible customer service. Not Friendly and not professional. Long wait even with appointment. Very disappointed and expect to wait a long time even with appointment. More

Lewis was great but phone system needs some improvement Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone m Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone message from your BMW center that my new car needed its first oil change. When I called on Friday March 15 to schedule service, I was put on hold and after being on hold for awhile, I was transferred to a voicemail. I never received a call back so the following Tuesday March 26, I called again a got someone to schedule my service. Would not have made such a big thing of this except it has happened to me previously with no call back, so I thought I'd let you know. More

Eddie was excellent as was Sequoia and Tammy Very nice experience with the entire team, they worked very hard to make the sale happen and to ensure that I was a satisfied customer. Very nice experience with the entire team, they worked very hard to make the sale happen and to ensure that I was a satisfied customer. More

First service experience I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by t I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by the BMW dealership. I called the next day, and a friendly receptionist got me in for an appointment within two hours. Service crew was welcoming, professional and respectful. Battery was programmed with a courtesy vehicle inspection, topping off of all fluids, and a quick car wash. The wait time was a hour that I comfortably spent having some complimentary, quality refreshments. Waiting area was spacious and restrooms clean. Was escorted to checkout and given receipt with service advisor ensuring everything was completed to my satisfaction. Pricing on programming for an already purchased and installed battery was higher than expected, total including tax was $118. Overall a very pleasant experience. More

Always Excellent Service Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be do Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be done, and makes sure the work is done with perfection and with timeliness. More

Service Experience Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do i Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do it right. I will be bringing my BMW to you for service exclusively. More

"Valentina Rocks" She was so kind, warm, and professional! It was a pleasure working with her! The coffee and breakfast bars were great too. The only downside was the She was so kind, warm, and professional! It was a pleasure working with her! The coffee and breakfast bars were great too. The only downside was the limited space for working class people to operate while they wait. That said I was accommodated and it was a great atmosphere. More

Engine light on - repeat service visits At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back on again. More

“Check engine Soon” Light and heating vent Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of. Heating still a mystrey. It works every time i bring it in for the same issue but i will be up in ATL and the heating vent ( dashboard ) fails to emit high heat. More

EXCELLENT SERVICE STAFF Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for them and has everything prepared and ready for you as soon as you show up. More