BMW of Sarasota

Excellent experience My salesperson, Chris S. was most professional and a straight shooter. Listened to what I was saying and made the deal happen with help from his mana My salesperson, Chris S. was most professional and a straight shooter. Listened to what I was saying and made the deal happen with help from his management team. Answered all questions and anticipated many more. Go see this young man, he is the no pressure guy you want to work with! Thank you, Chris and Sarasota BMW More

Didn't buy but she is awesome Didn't end up buying because we couldn't agree on a monthly payment that was close to $300 m, but Tatiana was awesome tried everything she could do to Didn't end up buying because we couldn't agree on a monthly payment that was close to $300 m, but Tatiana was awesome tried everything she could do to get the deal done, always responded right away, when ready I'll end up buying a vehicle from her. More

An attentive,thoughtful salesman and a friendly staff Chris Siriphokha is a good listener. He was attentive to our requirements for a used car and interested in and responsive to all our comments.. His ex Chris Siriphokha is a good listener. He was attentive to our requirements for a used car and interested in and responsive to all our comments.. His excellent communication skills put us at ease in the decision making process, so that all we had to do was decide which car was right for us. He had positive, useful answers to all our questions. I would welcome the opportunity to do business with him again. BMW of Sarasota's website is well organized and provided much useful information. Everyone we interacted with at the dealership was friendly and helpful. More

Great Sales Person! Tatiana Bourey was wonderful!! If not for her, I probably would not have bought a car sight unseen; she was my eyes! We corresponded via email and t Tatiana Bourey was wonderful!! If not for her, I probably would not have bought a car sight unseen; she was my eyes! We corresponded via email and telephone; she was responsive, courteous and very thorough in answering all of my questions. Used car salesmen generally have a bad rap but after my very first conversation with Tatiana I felt totally at ease with the process and my purchase. She went above and beyond! A special thank you to Tatiana. I look forward to meeting her in person next week. Susan Allen More

Verygood customer service. Provides excellent service,friendly and knowledgeable team members. Very helpful and professional people. I love the car and love the price. Worth t Provides excellent service,friendly and knowledgeable team members. Very helpful and professional people. I love the car and love the price. Worth to spend a money buying this car. Thank you! . More

Re-programming a new car I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involve I was surprised to get a call from Seth Rodgers that my 5 1/2- week old car needed to come in for a recall. He assured me that safety was not involved. BMW wanted to re-program the car "for better efficiency." My only complaint is that Seth did not have any specific information, except to say I probably wouldn't even notice the changes as it concerned internal functions. I have a 330e hybrid, so I had no idea what to expect. OK. I brought the care in, received a loaner for overnight, returned the loaner in the morning and all was good. Indeed, the EV range seems to have improved so that's very good. Aside from a bit of a wait for what seemed excessive paperwork relating to the loaner, my experience was excellent, and it was very nice to get a car wash in the bargain. I look forward to seeing Seth again for my 10,000 miles service. But BMW should give service managers more complete information. More

Lack of communication...simple just call me...update me! Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I chec Everyone is very courteous and polite. However, when your service time was suppose to be 2 hours and it turns into 4.5. That's a problem. Once I checked in and listed two things that needed to be completed under my warranty, they proceeded to do a recall which it's self was very timely. I called the service department twice trying to see what the status was and when would my car be finished. no return call! Finally Susan Director Of Client Services was kind enough to call me back. She went to great links trying to turn A bad thing around. I asked for a leather cleaner. They were out! No compensation there. The car wash was unsatisfactory . If a hand wash is included in my service, then have some work ethic and do the job correctly, or don't offer the service. I hear Mercedes has a great Service & Sales Department, maybe I should trade up! More

Great Servicetech My car was in for airbag replacement. Mentioned to Krystal that I was looking for someone to dye my seats. She called me later with a very reasonabl My car was in for airbag replacement. Mentioned to Krystal that I was looking for someone to dye my seats. She called me later with a very reasonable quote from the dealership. The work performed was excellent on my 2001 325 ci and my seats look new. Thank you Krystal and I will be back to have my rims restored. More

Service Center . Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radi Carlos Munoz was extremely helpful. Provided a loaner for 2 days. Part had to be ordered. Answered all of my questions and had satellite added to radio.Excellent service! More

Great service Derek has been taking care of my 325i for many years. He always does an excellent job. We have had a range of issues since it is now an older car. It Derek has been taking care of my 325i for many years. He always does an excellent job. We have had a range of issues since it is now an older car. It is always taken care of quickly and at a good price. More